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Support Centre

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News & Updates

League Manager Update – 28 January 2016

We are happy to report that the below is now available in League Manager

League Manager:

  • Email communications is now active; including match dispute notifications, results entry reminders and Match cancellations.

Furthermore, League Managers are now able to:

  • Modify matches in a bulk capacity. This includes the ability to approve, cancel & modify match details.
  • Make adjustments to active leagues; ladder display, sorting & calculation formats can all be adjusted as well as match & finals formats.
  • Use the ‘Add Player’ button on scorecards to search for and create new players, to add into the team’s squad.
  • Utilise division based editing via the League Profile page and clicking ‘Show division Settings’.

Match Centre:

  • View all organisation ladders on a page (available from the Organisation page).
  • View all matches for a division on a page.

 

If you require more information or assistance at any time please call 1800 PLAY TENNIS, email [email protected] or get in touch via the Live Chat function available in League Manager.

Facility Email Update – 7 January 2016

We are happy to report that the recent issue with facility emails has now been resolved.

If you have any questions, please don’t hesitate to contact our friendly team on 1800 PLAY TENNIS (752 983), [email protected] or through our Live Chat function or alternatively your Participation Leader.

Facility Email Update – 4 January 2016

It’s recently come to our attention an automated email regarding a facility update has been incorrectly sent to some club administrators.

If you have or do receive this facility update email in error, we kindly ask that you please ignore this particular automated email correspondence.

This issue has been lodged with our systems administrators and we will provide an update once it has been resolved.

If you have any questions, please don’t hesitate to contact our friendly team on 1800 PLAY TENNIS (752 983), [email protected] or through our Live Chat function or alternatively your Participation Leader.

Tennis Services Holiday Period Operating Hours

24 December: 8am – 2pm

25 – 28 December: Closed

29 – 31 December: 9am – 5pm

1 January: Closed

2 – 3 January: 9am – 5pm

4 January – Normal Operating hours resumed

League Manager Update – 9 December 2016

League Manager update 9 December 2015

We’re happy to report that Match Centre has received a refreshed look.

Here’s a quick summary of the latest changes

  • Personalised player statistics are now displayed on a player’s dashboard, as well as an overall list for each division
  • You now have the ability to view ladders by points by round, in addition to the traditional view that is currently displaying
  • You have the ability to set favourite Players, Teams, Leagues and Organisations. Selected favourites will be displayed on your dashboard for navigation simplicity.  Setting a favourite is really simple, simply click on the star next to the player, team, league or organisation name once searched.

If you require more information or assistance at any time please call 1800 PLAY TENNIS, email [email protected] or get in touch via the Live Chat function available in League Manager.

My Tennis Update – Reporting – 3 December 2015

We know you’ve been looking forward to this update and we’re pleased to let you know the My Tennis reporting tool is now available to use. Thanks again for your patience.

To access the reporting tool simply select ‘Reporting’ from the menu to the left of screen. There are three reports available, all with filtering capabilities that allow you to extract key membership information to help you better segment your membership base.

The three report types available are:

  1. Member report – extract key member details including profile and contact information.
  2. Transaction report – extract membership purchase details from all membership transactions.
  3. Extras report – extract transaction details for any extras added during membership purchase.

Need more assistance?

Step-by-step instructions are available via the System Support website or contact your local Participation Leader for assistance. Alternatively, you can book a personalised online training session, contact Tennis Services with your query on 1800 PLAY TENNIS (1800 752 983) or email [email protected].

We appreciate your patience and look forward to receiving your feedback as we continue to improve the My Tennis system.

My Tennis Update – 2 December 2015

Please see below updates released on 2 December 2015:

The below issues have been resolved:

  • Cheque “Send To” field is now displaying club name rather than member name
  • EFT payment field is no longer cutting off account name
  • Memberships can now be purchased on a mobile device without issue
  • Changes can now be saved when editing club details
  • Tennis Accounts can be created with a surname which contains a space
  • A person can be added as a club contact multiple times

My Tennis Update – 6 November 2015

Please see below updates released on 6 November 2015:

The following system changes have also occurred:

  • Invoices now include all details for all payment options
  • Additional members can be added to existing family memberships

My Tennis Update – 31 October 2015

We understand that as club administrators, you have been experiencing some frustration with the latest My Tennis during the last four weeks and acknowledge that you are still eagerly awaiting key functionalities.

We apologise for this inconvenience and can assure you that the team is doing everything possible to deliver what has been promised.

In particular, the reporting tool and communications tool are our first priority and teams are working around the clock to deliver a robust application.

Here is a short summary of our most recent updates:

  • The initial problems experienced with logging in have since been addressed. If you do however experience any difficulties with this, please contact our Tennis Services team.
  • The setup process for implementing the online payment gateway has now been fixed and Clubs are now able to activate this without any problems.
  • As a reminder to club administrators, you can access My Tennis via this link: my.tennis.com.au.  If your members would like to access their account they can do so from tennis.com.au.

We will continue to address your most urgent concerns with My Tennis and have the Tennis Services team working extended hours, 7 days a week.

We sincerely appreciate your continued patience and understanding during this very busy time and aim to keep you updated with key developments and improvements.

League Manager Update – 30 October 2015

We really appreciate your continued support as we implement the new-look League Manager. We’re happy to report that many of the issues from the recent weeks have now been resolved, although we understand there’s still a way to go. We’re working hard to improve the system as soon as possible.

Here’s a quick summary of the latest developments:

  • Match Centre (leagues.tennis.com.au) is now fully responsive on mobile devices, allowing players to enter results and view their draws and ladders on their smart phone or tablet.
  • A new step-by-step guide is now available for Match Centre. Please click here to access the document and we encourage you to circulate to your players.
  • Results containing washouts, forfeits, retirements and incomplete matches are now all calculating correctly in ladders.

More information on functions, processes and pages is now available via the guides and videos in the Support Centre.

We sincerely apologise for the issues you’re experiencing. If you require more information or assistance at any time please call 1800 PLAY TENNIS, email [email protected] or get in touch via the Live Chat function available in League Manager.