Page 9 - News & Updates – Support Centre

League Manager Update – 30 May 2017

League Manager Update – Tuesday 30 May 2017
We’re pleased to announce a number of updates to League Manager and Match Centre.

League Manager new functions:

Cancelled Round and/or Match e-mail notification
- E-mail notifications can now be sent through the system when a scheduled match is cancelled in the future. E.g. Forfeit, Washout, Heatout etc.
- Notifications can be sent to one or more of the following user groups – Players, Team Captains, Clubs or League Manager
- The settings to determine who receives these notifications can be set when editing and/or creating a Season Template as part of step 1.2 (Season Template Advanced Settings). For more information please click HERE

League Manager improvements/changes:

Internal Season Templates
- Non-Playing Dates can be added to leagues created using Internal Season Templates. This can be done at Step 4 (Fixture Preview Screen) when editing/creating a Season Template.

Delete Teams
- Teams can now be deleted from the Allocate Teams screen, which will also delete them from their respective club’s nominated teams list.

Entering Match Results – Doubles
- The ability to list the same player twice in a doubles rubber has been removed to ensure data accuracy. Users who are unsure of who a player was are encouraged to select the ‘Unspecified Player’ option.

Matches Overview – Filter
- Users are now able to filter so results will display Multiple Leagues and/or Multiple Match Statuses on the Matches Overview Screen.

Match Centre New Functionality:

Match Centre Search
- Search functionality has been improved to allow users to search more accurately off multiple words within the text box. E.g. searching for Tennis West will now firstly display any exact matches for Tennis West before displaying results that contain either the word Tennis or West within them.
- Search results will now be returned based on geographical relevance. Users will now see search results based on their state location (set in their profile) above results from other states that meet the search criteria.

If you require more information or assistance at any time please call 1800 PLAY TENNIS, email [email protected] or get in touch via the Live Chat function available in League Manager and Match Centre

My Tennis Update – 30 May 2017

We are pleased to announce that the member list in My Tennis now sorts by surname.

For further details on how to add members and memberships please see the user guide by clicking here.

If you have any questions, please don’t hesitate to contact our friendly team on 1800 PLAY TENNIS (752 983), [email protected] or through our Live Chat function or alternatively your Participation Leader.

TennisConnect Rewards Update – 8 May 2017

My Tennis is an application that helps club administrators manage memberships. An exciting part of My Tennis is TennisConnect Rewards which rewards clubs for connecting people to tennis. So far, over $100,000 worth of TennisConnect Rewards have been earned by clubs across Australia.

If your club wants to be eligible to earn rewards, you just need to offer online memberships and set up a Tennis payment gateway. Both of these functions are designed to make your job as a club administrator easier as well as making it quick and simple for members to renew online.

TennisConnect Rewards Tool

To help your club earn rewards, you can use the TennisConnect Rewards Tool which allows you to contact your members with instructions on creating a tennis account online and include a personalised club message.

You will earn $5 for your club for every member who creates a tennis account online and nominates your club as their primary place of play.

The closing date to earn rewards is 31 May 2017 so start using the TennisConnect Rewards Tool today.

Along with $5 for each member who creates an online account using the TennisConnect Rewards Tool, your club will receive an additional reward of $5 for League participants who have joined tennis via match centre during the period 1 July 2015 – 31 May 2017. If applicable, these rewards will be allocated to clubs after 31 May 2017 so will not show up in your Tennis Connect Rewards dashboard.

For more information visit the support website here.

Terms and Conditions apply and can be found here.

IMPORTANT

The system uses data which has been supplied by clubs/affiliates. In some instances the quality of this data is poor or outdated and as such affiliates should exercise caution in sending out communications. It is recommended all club administrators review their membership list and associated data to ensure only recipients intended for communications are receiving communications through the use of up to date information. This is also important in the context of clubs meeting privacy requirements.

My Tennis Update – 26 January 2017

Please note we have made a change in the process when purchasing online memberships to reduce the risk of memberships being added to the wrong player’s record.

When logged in to your tennis account and purchasing a membership online, you will be prompted to confirm the membership package you’re purchasing is for the account you are logged in to.

If you’re a club administrator and adding a membership on behalf of a member, you will be prompted to do so via the admin site (my.tennis.com.au).

For further information on this process please refer to the following user guide, by clicking here.

My Tennis Update – 20 December 2016

We are pleased to announce several enhancements to the Email Communication Tool in My Tennis.

These enhancements include:

The ability for club administrators to send governing emails (i.e. AGM emails) to members who have their notification preference set to not receive communication from the organisation or have opted out.
Adding the club logo to emails
Personalisation of emails
Tracking and reporting of communications

For further details on these enhancements please read the Email Communication Tool user guide by clicking here.

My Tennis & Match Centre Scheduled Outage – 2 November 2016

There will be a scheduled outage tonight between 9-11pm (AEST) which may affect users logging into Tennis applications: My Tennis and Match Centre. This outage is expected to address the Bulk Registration Tool and improve the systems performance.

We apologise for any inconvenience this may cause and if you have any questions, please don’t hesitate to contact our friendly team on 1800 PLAY TENNIS (752 983), [email protected] or through our Live Chat function or alternatively your Participation Leader.

My Tennis Update – 31 August 2016

Additional information (First name, surname & membership package name) is now available when generating payment reports using the payment gateway dashboard to assist with the reconciliation process of club memberships and identifying the customer.

My Tennis: Credit Card Payment Issue – Update

We are happy to report that the recent issue with credit card payments for family memberships has now been resolved.

All club memberships (including family packages) purchased online via credit card can now be approved/processed without an issue.

My Tennis: Credit Card Payment Issue – 4 August 2016

We are currently experiencing difficulties, specifically, with family memberships purchased online using credit card and not being charged.

We advise all clubs to NOT process or approve any family memberships which have been paid via credit card until we have rectified the issue – all other memberships can continue to be processed as usual.

We are currently investigating the issue and are believing to have this resolved as soon as possible.

We apologise for any inconvenience this has caused and appreciate your patience and understanding.

My Tennis Update – 7 June 2016

The My Tennis Rewards Tool is now available.

The rewards tool allows you to send invitations to your players asking them create their tennis account. The tool will help your club maxmise it TennisConnect rewards.

For more information on the TennisConnect Rewards program click here.

For step by step instructions on how to use the tool click here.