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News & Updates

Match Centre Update – 4 February 2021

We are excited to announce an update to Match Centre with our partner Universal Tennis Rating (UTR), which will be released 4 February 2021.

All eligible Match Centre player profiles will now display, in addition to the domestic Tennis Australia rating, an official global UTR for singles and doubles.

Players will be able to view their own and other players base UTR for singles and doubles via Match Centre, with the ability to view detailed UTR information, stats and performance insights by clicking ‘View MyUTR profile’ on the player dashboard. Please note, in order to view detailed UTR insights, you must activate or create a player profile on UTR. More information on creating a UTR profile can be found HERE.

 

What is UTR

Universal Tennis Rating (UTR) is an international tennis rating system that connects millions of tennis players around the world to help them find better matches locally. UTR reflects a player’s current skill level based on head-to-head match scores, and rates all players across age, gender and nationality on the same 16-point scale.

Tennis Australia has partnered with UTR to provide Australian players with a global tennis rating.

How UTR works

For further information on how UTR works please visit https://www.myutr.com/howutrworks

What results from Match Centre count towards your UTR?

Match Centre results will count towards your UTR provided that all participants in the match are 15 years or older, or for younger players, they have provided the appropriate consent. If an individual is under 15 and doesn’t have the appropriate consent, this match will not count towards any of the players UTR.

 

No UTR displaying on your Match Centre profile?

In some instances, player profiles on Match Centre may not have a UTR for singles and/or doubles. This may be due to matches you or your opponent have competed in were not eligible to be sent to UTR. Keeping your Match Centre profile up to date will provide UTR the best opportunity to provide most accurate singles and doubles global rating. Please ensure that you:

https://support.tennis.com.au/articles/profile-settings-update-profile-details/

For information regarding the UTR display on Match Centre player profiles, please visit the Match Centre product knowledge base. For more information on UTR please visit https://www.myutr.com/.

If you have any questions, please do not hesitate to contact our team on 1800 PLAY TENNIS (1800 752 983) or email [email protected].

League Manager & Match Centre Update – Friday 13 November

In May this year we announced a new Match Centre (Beta version), a mobile friendly and personalised user experience for competition tennis.  We are excited to announce that the Beta period is completed and Tennis will be fully transitioning across to the new Match Centre experience, matchcentre.tennis.com.au. 

The date of transition is Wednesday 16th December 2020, with all web traffic and users from leagues.tennis.com.au being redirected to the matchcentre.tennis.com.au. Existing users of League Manager & Match Centre do not need to create a new account, simply log in with your existing details. 

Tennis Australia will be placing a notification on leagues.tennis.com.au directing current users to the new Match Centre in the near future, with the notification displaying up until the 15th December. In addition, a direct notification will be sent to all League Manager and Match Centre users advising of the transition to matchcentre.tennis.com.au. 

Some of the key features of the new look Match Centre include:  

  • Mobile tailored experience 
    • Personal Dashboard: your matches, results & ladders 
    • Find Clubs and Associations to play at 
    • Competition registration & payment 
    • Fill-in player invites and requests 
    • Challenge competition invites and requests 
    • Flex leagues 
    • Performance insights 
    • Follow Teams and Players  

Click HERE to view a quick video guide of the new player dashboard. For more detailed feature and user guide information visit the Match Centre product knowledge base. 

Please note that any organisation that utilises the TA League Manager provided i–Frame display for fixtures, results and ladders will continue to be supported in their current state.   

Any organisation that lists direct links and/or references to leagues.tennis.com.au on their website is encouraged to update the URL references with the new URL, matchcentre.tennis.com.au. 

If you do encounter any issues, simply require some assistance, or would like to provide feedback on Match Centre please contact Customer Support via 1800 PLAY TENNIS (1800 752 983) or email [email protected].   

League Manager & Match Centre Update – Monday 21 September

Please note on Monday 21 Septmeber 2020 a minor League Manager and Match Centre (Beta) software release will take place during the late evening, which includes the following updates:

 

League Manager

  • Nominations close settings time updated to 11:59pm AEST/AEDT of selected date and tool tip added
  • Enhanced nomination settings to allow the ability to lock squads for unallocated teams when nominations close
  • Ability to remind users to enter player rubber designation where required for Not Played/Cancelled Matches via league template settings setup
  • Tool tips added to Challenge Settings Template to assist in competition setup process
  • Matches Overview page filter drop-downs allow individual/multi/all selection for leagues, match status and rounds
  • Report generation time enhancement and update to Player Nomination and Team Nomination Grading
  • Stripe Account integration errors resolved when linking to an account to an organisation
  • Minor Bug fixes

 

New Match Centre (Beta version)

  • Challenge invite expired email notification added
  • Minor bug fixes

 

If you have any questions please don’t hesitate to contact our friendly team on 1800 PLAY TENNIS (1800 752 983) or email [email protected]

 

For organisations that utilise League Manager and Match Centre for the administration and delivery of competitions, and are interested in the new Match Centre release, please contact you relevant State based Tennis competitions team for further information.

League Manager & Match Centre Update – Thursday 11 June

Please note on Thursday 11 June 2020 a minor League Manager and Match Centre (Beta) software release will take place during the late evening, which included the following updates:

 

League Manager

  • Automated Email Notifications/Reminders updated and reactivated to allow integration with the new Match Centre (Beta) release
  • All Email Notifications/Reminders with a Match Centre hyperlink now direct to new Match Centre
  • Roles & Rights updates to Team Manager & Results Manager roles rectifying results entry bug for both roles and team editing.
  • Pending Persons improved search functionality
  • Teams Overview display issue resolved
  • Set Primary Facility bug resolved
  • Minor bug fixes

New Match Centre (Beta version)

  • All Email Notifications/Reminders with a Match Centre hyperlink now direct to new Match Centre
  • Updated the Challenge Availability settings to allow availability and unavailability preferences to be stored concurrently
  • When scheduling a challenge against an opponent the date picker only allows specified dates of opponent and displays unavailability.
  • Minor bug fixes

 

If you have any questions please don’t hesitate to contact our friendly team on 1800 PLAY TENNIS (1800 752 983) or email [email protected]

 

For organisations that utilise League Manager and Match Centre for the administration and delivery of competitions, and are interested in the new Match Centre release, please contact you relevant State based Tennis competitions team for further information.

New Match Centre experience (Beta version) – Wednesday 20 May

We are excited to announce the release of a new Match Centre experience (Beta version) on Wednesday 20 May 2020.

We have made some changes to support new types of competitions, make the experience more mobile friendly and personalised. The URL for the new Match Centre is matchcentre.tennis.com.au

Key features of the new Match Centre platform include:

• Mobile tailored experience
• Personal Dashboard: your matches, results & ladders
• Find Clubs and Associations
• Competition registration & payment
• Fill-in player invites and requests
• Challenge competition invites and requests
• Flex leagues
• Performance insights
• Follow Teams and Players

Click HERE to view a quick guide of the new player dashboard. For more detailed feature and user guide information visit the Match Centre product knowledge base.

Please note that this release is a Beta version and we are working hard to find any lingering bugs, and if you do encounter any issues or simply require some assistance, please contact Customer Support via 1800 PLAY TENNIS (1800 752 983) or email [email protected]

For organisations that utilise League Manager and Match Centre for the administration and delivery of competitions, or are interested in the new Match Centre release, please contact you relevant State based Tennis competitions team for further information.

 

Please note the existing Match Centre platform will still be operational and supported for the duration of the above Beta.

League Manager & Match Centre Update – Monday 27 April

Please note overnight on Sunday 26 April 2020 a minor League Manager and Match Centre software release was completed, which included the following changes:

 

  • Removal of the ‘Emergency’ player type and replaced with Fill-in type (click HERE to view the support article)
  • Ability to link Stripe accounts to an organisation* (click HERE to view the support article)
  • Minor defect fixes.

 

*Note online payments via League Manager or Match Centre will not be available until future releases. This update only allows linking of an account to your organisation with no further functionality.

Please ensure that clear your browser cache prior to attempting to login on League Manager.

If you have any questions please don’t hesitate to contact our friendly team on 1800 PLAY TENNIS (1800 752 983) or email [email protected]

League Manager & Match Centre Outages – Monday 25 November

We are aware of users experiencing access and page load issues for both League Manager and Match Centre throughout Sunday 24th November.

Users may continue to experience intermittent access issues to both League Manager and Match Centre at this point in time as our vendor looks to resolve the issue.

Once the matter is fully resolved, an update will be posted to Tennis Australia’s Systems Support page.

We apologise for any inconvenience this may cause as we work with our vendor to resolve the problem. If you have any questions, or experience any further issues, please don’t hesitate to contact our team on 1800 PLAY TENNIS (752 983), [email protected] or through our Live Chat function.

MyTennis Update – 25 March 2019

We are very excited to announce the latest enhancements to both MyTennis as well as the Communication Tool. For a summary of these successful and positive changes, please see below. Additionally, links to helpful user guides are contained within the below updates to ensure our users can make the most out of these changes;

 

System Updates

We have introduced the following enhancements to MyTennis;

  • Copy Membership enhancement – enabling club administrators to create and then alter new membership categories based off copying their existing membership categories. This will streamline the process of setting up club membership categories each financial year. To learn how to use the copy membership enhancement, please follow this link; https://support.tennis.com.au/articles/using-copy-membership-on-mytennis/
  • Updating age filters for membership and reporting (i.e. filters now include age between and born between).
  • Updating membership filters for membership and reporting (i.e. now sorted by the created on date).
  • Additional reporting enhancements, including ordering the filters within the organisation on club reports.

 

Communication Tool Update

We have introduced the following enhancements to the Communication Tool;

  • Multiple attachments – clubs can now add multiple attachments to emails when using the communication tool. Please follow this link to find out how to add multiple attachments; https://support.tennis.com.au/articles/adding-multiple-attachments-to-the-communication-tool/
  • Saved content removed from the text field once an email has been successfully sent – we identified an error in relation to the previous enhancement around allowing clubs to save the content of emails in the communication tool. Clubs can still save their content as they go but now, after the email has been successfully sent, the text field will be cleared so that a new email can be created (rather than having to erase old email content each time).

 

 

MyTennis Bulk Upload Update – 22 March 2019

As part of a collaborative participation data strategy across Australian tennis, we are working on improving data practices. This includes the club administration processes and quality of data that is used within MyTennis.

To improve these processes we must improve the quality of data in current operational systems such as MyTennis. As a result, clubs will no longer be able to bulk upload incomplete or inaccurate records into MyTennis. We strongly encourage clubs to consider using MyTennis to its full capacity to administer club operations and memberships, and we are willing to support you in order to set this up in your environment.

For those clubs who still require members to be bulk uploaded into the system it is critical that the only data that is uploaded includes accurate information across all five of the following fields at a minimum;

  • Name
  • DOB
  • Gender
  • Email
  • Postcode

 

If a club or venue is unable to ensure a high level of accuracy for this data from any club or source, it won’t be uploaded into MyTennis. Our goal is for venues, clubs and coaches to all have access to a robust database, that will help them with understanding their consumers and improving communications and this is the first step in enabling this for clubs.

In addition to this update, clubs are also no longer able to edit their Club Name on MyTennis.

If you wish to update your information in bulk please contact Tennis Australia at [email protected] or contact your Member Association directly.

If a user tries to bulk upload a spreadsheet, they will get the below message: