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News & Updates

Tennis Services Holiday Period Operating Hours

24 December: 8am – 2pm

25 – 28 December: Closed

29 – 31 December: 9am – 5pm

1 January: Closed

2 – 3 January: 9am – 5pm

4 January – Normal Operating hours resumed

League Manager Update – 9 December 2016

League Manager update 9 December 2015

We’re happy to report that Match Centre has received a refreshed look.

Here’s a quick summary of the latest changes

  • Personalised player statistics are now displayed on a player’s dashboard, as well as an overall list for each division
  • You now have the ability to view ladders by points by round, in addition to the traditional view that is currently displaying
  • You have the ability to set favourite Players, Teams, Leagues and Organisations. Selected favourites will be displayed on your dashboard for navigation simplicity.  Setting a favourite is really simple, simply click on the star next to the player, team, league or organisation name once searched.

If you require more information or assistance at any time please call 1800 PLAY TENNIS, email [email protected] or get in touch via the Live Chat function available in League Manager.

My Tennis Update – Reporting – 3 December 2015

We know you’ve been looking forward to this update and we’re pleased to let you know the My Tennis reporting tool is now available to use. Thanks again for your patience.

To access the reporting tool simply select ‘Reporting’ from the menu to the left of screen. There are three reports available, all with filtering capabilities that allow you to extract key membership information to help you better segment your membership base.

The three report types available are:

  1. Member report – extract key member details including profile and contact information.
  2. Transaction report – extract membership purchase details from all membership transactions.
  3. Extras report – extract transaction details for any extras added during membership purchase.

Need more assistance?

Step-by-step instructions are available via the System Support website or contact your local Participation Leader for assistance. Alternatively, you can book a personalised online training session, contact Tennis Services with your query on 1800 PLAY TENNIS (1800 752 983) or email [email protected].

We appreciate your patience and look forward to receiving your feedback as we continue to improve the My Tennis system.

My Tennis Update – 2 December 2015

Please see below updates released on 2 December 2015:

The below issues have been resolved:

  • Cheque “Send To” field is now displaying club name rather than member name
  • EFT payment field is no longer cutting off account name
  • Memberships can now be purchased on a mobile device without issue
  • Changes can now be saved when editing club details
  • Tennis Accounts can be created with a surname which contains a space
  • A person can be added as a club contact multiple times

My Tennis Update – 6 November 2015

Please see below updates released on 6 November 2015:

The following system changes have also occurred:

  • Invoices now include all details for all payment options
  • Additional members can be added to existing family memberships

My Tennis Update – 31 October 2015

We understand that as club administrators, you have been experiencing some frustration with the latest My Tennis during the last four weeks and acknowledge that you are still eagerly awaiting key functionalities.

We apologise for this inconvenience and can assure you that the team is doing everything possible to deliver what has been promised.

In particular, the reporting tool and communications tool are our first priority and teams are working around the clock to deliver a robust application.

Here is a short summary of our most recent updates:

  • The initial problems experienced with logging in have since been addressed. If you do however experience any difficulties with this, please contact our Tennis Services team.
  • The setup process for implementing the online payment gateway has now been fixed and Clubs are now able to activate this without any problems.
  • As a reminder to club administrators, you can access My Tennis via this link: my.tennis.com.au.  If your members would like to access their account they can do so from tennis.com.au.

We will continue to address your most urgent concerns with My Tennis and have the Tennis Services team working extended hours, 7 days a week.

We sincerely appreciate your continued patience and understanding during this very busy time and aim to keep you updated with key developments and improvements.

League Manager Update – 30 October 2015

We really appreciate your continued support as we implement the new-look League Manager. We’re happy to report that many of the issues from the recent weeks have now been resolved, although we understand there’s still a way to go. We’re working hard to improve the system as soon as possible.

Here’s a quick summary of the latest developments:

  • Match Centre (leagues.tennis.com.au) is now fully responsive on mobile devices, allowing players to enter results and view their draws and ladders on their smart phone or tablet.
  • A new step-by-step guide is now available for Match Centre. Please click here to access the document and we encourage you to circulate to your players.
  • Results containing washouts, forfeits, retirements and incomplete matches are now all calculating correctly in ladders.

More information on functions, processes and pages is now available via the guides and videos in the Support Centre.

We sincerely apologise for the issues you’re experiencing. If you require more information or assistance at any time please call 1800 PLAY TENNIS, email [email protected] or get in touch via the Live Chat function available in League Manager.

 

My Tennis Update – 30 October 2015

Please see below updates released on 30 October 2015:

The below issues have been resolved:

  • Approved memberships triggering invoices to members
  • Historical extras can now be viewed
  • Upload contact image
  • Affiliation confirmation screen now displaying correct details
  • Update Membership package now maintaining existing dates and Pro Rata information (IE10 issue)
  • Organisation State remains when editing organisation details
  • Extra’s incorrectly showing GST on invoice
  • Extra’s (not purchased) appearing on invoice

The following system changes have also occurred:

  • When a club admin adds a pending membership, the invoice is not automatically sent. The admin user is now required to click the ‘Send Invoice’ on the membership tab, the link will update to ‘Re-send Invoice’ to indicate that it has been previously sent to the member.
  • Membership package sort has been reversed so that the most recent packages appear at the top

League Manager Update – 23 October 2015

League Manager update 23 October 2015

 

 

We really appreciate your support as we continue to implement the new-look League Manager.

 

We’re happy to report that many of the issues you have experienced in recent weeks have now been resolved, but we understand there’s still a long way to go. We’re working hard to improve the system as soon as possible.

 

Here’s a quick summary of the latest developments:

 

  • Access issues to League Manager experienced by some users on Wednesday and Thursday have now been resolved, and new users may now be authorised.
  • Scorecards can now be printed via Match Centre, and we encourage you to use these for upcoming matches. Simply find your match and click “Print Scorecard”.
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  • Results entry

For team captains and players

Team captains and players can now enter results directly via Match Centre, provided they have successfully joined Tennis and can view their Dashboard. Please refer to the Support Centre to link player profiles and accounts if you cannot view your Dashboard information.

For club administrators 

Enter results directly via League Manager; select the “Matches (Participant)” menu item.

For League managers and association administrators

Enter results directly via League Manager; select the “Matches (Organiser)” menu item.

 

Further information on functions, processes and pages is now available via the guides and videos in theSupport Centre.
We sincerely apologise for the issues you’re experiencing. If you require more information or assistance at any time please call 1800 PLAY TENNIS, email [email protected] or get in touch via the Live Chat function available in League Manager.

League Manager Update – 20 October 2015

Thank you for your continued patience as we roll out the new league management software.

We understand and share your frustrations and are doing our best to resolve all issues as soon as possible. Please be assured we are still working around the clock to deliver the promised functionalities to make managing your leagues easier.

Here’s an update on our progress so far:

  • Some players have not been able to see their matches and their results on their Dashboard. To solve this issue we’ve released a function on Match Centre that allows players to find themselves in their team, and as a result we can verify and link players. Players will be advised via email once the records have been linked.
  • We have worked hard to optimise the search capability in Match Centre so you can easily search for a Player, Team, Club, League or Association to find exactly what you’re looking for.
  • More information on functions, processes and pages is now available through the guides and videos in the Support Centre.
  • We have added an information panel to most pages, which can be found by clicking on the (i) next to the page title in League Manager.
  • We recognise our response times have not been quick enough so have increased the number of staff in our Tennis Services team, as well as the hours they work.

Please be assured our team is doing as much as it can to improve your experience with the system. We truly believe League Manager and Match Centre will make a significant difference to both participants and league administrators. Thanks again for your patience as we strive to resolve the current issues.

Once again, we apologise for the inconvenience caused throughout this transition period. Look out for another update from us and please don’t hesitate to call us on 1800 PLAY TENNIS, email [email protected] or speak to us through the Live Chat function available through League Manager.

Kind regards,

The Competitions team