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News & Updates

My Tennis: Credit Card Payment Issue – Update

We are happy to report that the recent issue with credit card payments for family memberships has now been resolved.

All club memberships (including family packages) purchased online via credit card can now be approved/processed without an issue.

If you have any questions, please don’t hesitate to contact our friendly team on 1800 PLAY TENNIS (752 983), [email protected] or through our Live Chat function or alternatively your Participation Leader.

My Tennis: Credit Card Payment Issue – 4 August 2016

We are currently experiencing difficulties, specifically, with family memberships purchased online using credit card and not being charged.

We advise all clubs to NOT process or approve any family memberships which have been paid via credit card until we have rectified the issue – all other memberships can continue to be processed as usual.

We are currently investigating the issue and are believing to have this resolved as soon as possible.

We apologise for any inconvenience this has caused and appreciate your patience and understanding.

My Tennis Update – 7 June 2016

The My Tennis Rewards Tool is now available.

The rewards tool allows you to send invitations to your players asking them create their tennis account.  The tool will help your club maxmise it TennisConnect rewards.

For more information on the TennisConnect Rewards program click here.

For step by step instructions on how to use the tool click here.

 

League Manager Update – 3 June 2016

Please see below the latest updates and exciting changes League Manager has recently received

League Manager New Functionality:

  • Custom Report Builder
    • League Manager reporting functionality is now categorised to allow for easy navigation
    • Media and Match Notes reports are now available
    • To see how to use the new report builder process please click here
  • Manual Draw Seed Process
    • A new process that enables league managers to easily assign manual draw seeds per team
  • Next and Previous buttons are now located on all scorecards when viewing through League Manager
    • You can now easily navigate between scorecards based on the match filters initially selected
    • To see where these buttons are located please view the Results Entry user guide located here
  • League sorting
    • League Managers can now adjust the order your leagues are displayed in on Match Centre
    • To learn how to use this function, please click here
  • Ladder overview pages
    • League Managers can now view their organised and participating league ladders, these are available by selecting Leagues > Organised Leagues Ladders or Teams > Participating Ladders from the left hand side menu bar respectively

 

League Manager improvements/changes:

  • I-frame Improvement
    • Round filters now allow you to view any match that is scheduled for your league/division
    • New league categorisation and filters, allow for easy site navigation
  • Filter/search options are now available on the following pages
    • Teams
    • Participating Ladders
    • Leagues
    • Teams in Organised Leagues
    • Organised Leagues ladders
    • Season Templates
  • Team overview page
    • The Win, Loss & Drawn match columns are now populated
  • Scorecard: Add player button has been relocated underneath the listed players
  • Scorecard: The exclude match button has been relocated to the top of the scorecard. This is now a toggle option labelled ‘No Match Exception’.
  • Terminology change from ‘PDF’ to ‘PRINT SCORECARDS’ on the matches organiser and participant screens

Match Centre New Functionality:

  • Team captain contact details
    • When viewing the upcoming and previous match panel on your dashboard, ‘Call Captain’ buttons are now available. This will display a contact phone number for team captains only.
    • To see how to use this function please click here

If you require more information or assistance at any time please call 1800 PLAY TENNIS, email [email protected] or get in touch via the Live Chat function available in League Manager and Match Centre

League Manager Update – 6 April 2016

League Manager and Match Centre have received some exciting new functionality

League Manager:

  • I-Framing Solution
    • You can embed match centre into your organisations website, customised with your websites format settings. Your leagues, divisions, fixtures, results & ladders are all available through the I-frame solution. If you would like to embed this solution into your website, please contact the team for assistance.
  • Manage Team Squad
    • Select team captain feature
    • New reserve and emergency player panel added in to separate selected squad players and reserve/emergency players. (Note: Only selected squad players will be displayed on a printed scorecard)
    • Added ability to move players from the base squad to emergency/reserve player panel
  • Team Regrading
    • The ability to regrade teams from any point within a season between different divisions within a league. If you require any teams to be regraded, please contact the support team for assistance.
  • Email Content updated
    • Clickable links added to link directly to specific matches where required.
  • Dashboard Statistics
    •  Added in organisational based stats on matches that are: Missing results, unconfirmed, disputed, and unofficial.
    •  The number of upcoming matches for a specific period displayed
    • All of the above totals link directly to the appropriate matches when selected
  • Reports
    • Team grading report (Player Rating Based)
    • Team grading report (Performance Based)

Match Centre:

  • Individual rubber results tables added to player profiles for singles and doubles
  • Print ladders by a ‘points by round’ view, available from an organisational level
  • A pop up will now appear updating players when there are changes or new functionality released on Match Centre. This pop up will only appear the first time a player logs in after any changes are made to match Centre.
  • Match centre activity/timeline stream, including activities from:
    • Favourites (players, teams, divisions, organisations)
    • Your Teams (participating in as a player)
    • Your Organisations
    • Your Leagues (participating in as a player)

 

If you require more information or assistance at any time please call 1800 PLAY TENNIS, email [email protected] or get in touch via the Live Chat function available in League Manager.

My Tennis update – 24 March 2016

The My Tennis communication tool is available to access select ‘Communication’ from the menu left of the screen. The tool allows you to:

  • Save time by creating lists of members that you regularly communicate with.
  • Quickly customise who will receive each email with simple filtering options.
  • Send emails from both your personal and club email address.

Need more assistance?

For step-by-step instructions click here or contact your local Participation Leader for assistance. Alternatively, you can also book a personalised online training session or contact Tennis Services with your query on 1800 PLAY TENNIS (1800 752 983) or email [email protected].

We also look forward to releasing the Bulk Registration Tool over the coming weeks.

We appreciate your patience and look forward to receiving your feedback as we continue to improve the My Tennis system.

League Manager Update – 11 March 2016

League Manager and Match Centre have received some exciting updates:

League Manager:

  • Directional arrows have been added into the squad management page, allowing League Managers to reorder their team squads as required
  • Finals rounds can now be selected in the matches filters when viewing scorecards
  • Team nomination grading report is now available

Match Centre:

  • Matches played are now highlighted on your dashboard, team matches not participated in are greyed out (Note: This is for all players considered base or full squad members, not Geust or Reserve players)
  • Guest & Reserve players dashboards display only matches in which they have participated
  • A Frequently Asked Question (FAQ) menu item has been added to view
  • When logging in via the Navigation bar you are now redirected directly to your Dashboard
  • Background images per category have been applied (Dashboard, Player, Team, League & Organisation)

 

If you require more information or assistance at any time please call 1800 PLAY TENNIS, email [email protected] or get in touch via the Live Chat function available in League Manager.

League Manager Update – 3 March 2016

We are happy to report that the below is now available

League Manager:

  • Handle Dispute functionality for League managers
  • Team A may adjust a scorecard up until a time when Team B Confirms or disputes the scorecard
  • Team B has the ability to add their teams players before confirming or disputing the result
  • Printing scorecards in a bulk capacity
  • Match audit notes on scorecards
  • New Reports
    • All disputes in your league
    • League matches without result entry
    • Forfeited league matches
    • League Matches without full squad selections
    • Details of all members of this organisation
    • Details of all team players of this organisation

Match Centre:

  • Season, league & divisional based drop down filters now available
  • BYE column added into ladder display when required

 

If you require more information or assistance at any time please call 1800 PLAY TENNIS, email [email protected] or get in touch via the Live Chat function available in League Manager.