Page 8 - News & Updates – Support Centre

My Tennis Update – 14 July 2017

We are pleased to announce that the Create Tennis Account template is now available in the Email Communication Tool. The template allows you to invite your members to create a tennis account, which will simplify your membership renewals.

For further details on how to use the Create Tennis Account template please click here.

If you have any questions, please don’t hesitate to contact our friendly team on 1800 PLAY TENNIS (752 983), [email protected], through our Live Chat function or alternatively your Participation Leader.

League Manager Update – Tuesday 11 July 2017

League Manager Update – Tuesday 11 July 2017

We’re pleased to announce a number of updates to League Manager and Match Centre.

League Manager New Functionality:

Delete Scheduled Matches
Add Rounds to Divisions (No longer requires each match to be manually added one by one)
Delete Rounds from Divisions (provided no results have been entered)
Run a Facility Planning (Court Availability) Report
See an Activate Finals Prompt once all match results for a division have been entered
Generate a Draw Seeds Report during the League Builder process

League Manager improvements/changes:

See player types (e.g. Base, Reserve, Team Manager) on the League Squad Overview report
Filter Teams on the Teams Overview page by League Status as well as League & Facility
Select odd numbers in the age restriction settings when creating a League (E.g. 11&Under, 13&Over)
View Child organisations that are linked to your Organisation
Organisation Logo (if uploaded) will now appear on download/print scorecard option
Increased Filter options within the Reports section

Match Centre New Functionality:

Team Search results will now display the League and Division in which that team is competing in as well as the Organisation and State.
When adding a player to a match, the search results will now display the players meeting your search criteria along with the Organisations they are linked too
Ability to reset the pre-filled player selections per player
Out of Time option has been added when marking a match as Not Played/Incomplete

If you require more information or assistance at any time please call 1800 PLAY TENNIS, email [email protected] or get in touch via the Live Chat function available in League Manager and Match Centre

TennisConnect Rewards Close – 1 June 2017

The 2016/17 Rewards period has now closed.

All payments will be processed by 31 July 2017. Clubs eligible to receive a reward will be sent further information regarding payment over the coming weeks.

If you have any questions, please don’t hesitate to contact our friendly team on 1800 PLAY TENNIS (752 983), [email protected] or through our Live Chat function or alternatively your Participation Leader.

League Manager Update – 30 May 2017

League Manager Update – Tuesday 30 May 2017
We’re pleased to announce a number of updates to League Manager and Match Centre.

League Manager new functions:

Cancelled Round and/or Match e-mail notification
- E-mail notifications can now be sent through the system when a scheduled match is cancelled in the future. E.g. Forfeit, Washout, Heatout etc.
- Notifications can be sent to one or more of the following user groups – Players, Team Captains, Clubs or League Manager
- The settings to determine who receives these notifications can be set when editing and/or creating a Season Template as part of step 1.2 (Season Template Advanced Settings). For more information please click HERE

League Manager improvements/changes:

Internal Season Templates
- Non-Playing Dates can be added to leagues created using Internal Season Templates. This can be done at Step 4 (Fixture Preview Screen) when editing/creating a Season Template.

Delete Teams
- Teams can now be deleted from the Allocate Teams screen, which will also delete them from their respective club’s nominated teams list.

Entering Match Results – Doubles
- The ability to list the same player twice in a doubles rubber has been removed to ensure data accuracy. Users who are unsure of who a player was are encouraged to select the ‘Unspecified Player’ option.

Matches Overview – Filter
- Users are now able to filter so results will display Multiple Leagues and/or Multiple Match Statuses on the Matches Overview Screen.

Match Centre New Functionality:

Match Centre Search
- Search functionality has been improved to allow users to search more accurately off multiple words within the text box. E.g. searching for Tennis West will now firstly display any exact matches for Tennis West before displaying results that contain either the word Tennis or West within them.
- Search results will now be returned based on geographical relevance. Users will now see search results based on their state location (set in their profile) above results from other states that meet the search criteria.

If you require more information or assistance at any time please call 1800 PLAY TENNIS, email [email protected] or get in touch via the Live Chat function available in League Manager and Match Centre

My Tennis Update – 30 May 2017

We are pleased to announce that the member list in My Tennis now sorts by surname.

For further details on how to add members and memberships please see the user guide by clicking here.

TennisConnect Rewards Update – 8 May 2017

My Tennis is an application that helps club administrators manage memberships. An exciting part of My Tennis is TennisConnect Rewards which rewards clubs for connecting people to tennis. So far, over $100,000 worth of TennisConnect Rewards have been earned by clubs across Australia.

If your club wants to be eligible to earn rewards, you just need to offer online memberships and set up a Tennis payment gateway. Both of these functions are designed to make your job as a club administrator easier as well as making it quick and simple for members to renew online.

TennisConnect Rewards Tool

To help your club earn rewards, you can use the TennisConnect Rewards Tool which allows you to contact your members with instructions on creating a tennis account online and include a personalised club message.

You will earn $5 for your club for every member who creates a tennis account online and nominates your club as their primary place of play.

The closing date to earn rewards is 31 May 2017 so start using the TennisConnect Rewards Tool today.

Along with $5 for each member who creates an online account using the TennisConnect Rewards Tool, your club will receive an additional reward of $5 for League participants who have joined tennis via match centre during the period 1 July 2015 – 31 May 2017. If applicable, these rewards will be allocated to clubs after 31 May 2017 so will not show up in your Tennis Connect Rewards dashboard.

For more information visit the support website here.

Terms and Conditions apply and can be found here.

IMPORTANT

The system uses data which has been supplied by clubs/affiliates. In some instances the quality of this data is poor or outdated and as such affiliates should exercise caution in sending out communications. It is recommended all club administrators review their membership list and associated data to ensure only recipients intended for communications are receiving communications through the use of up to date information. This is also important in the context of clubs meeting privacy requirements.

My Tennis Update – 26 January 2017

Please note we have made a change in the process when purchasing online memberships to reduce the risk of memberships being added to the wrong player’s record.

When logged in to your tennis account and purchasing a membership online, you will be prompted to confirm the membership package you’re purchasing is for the account you are logged in to.

If you’re a club administrator and adding a membership on behalf of a member, you will be prompted to do so via the admin site (my.tennis.com.au).

For further information on this process please refer to the following user guide, by clicking here.

My Tennis Update – 20 December 2016

We are pleased to announce several enhancements to the Email Communication Tool in My Tennis.

These enhancements include:

The ability for club administrators to send governing emails (i.e. AGM emails) to members who have their notification preference set to not receive communication from the organisation or have opted out.
Adding the club logo to emails
Personalisation of emails
Tracking and reporting of communications

For further details on these enhancements please read the Email Communication Tool user guide by clicking here.

My Tennis & Match Centre Scheduled Outage – 2 November 2016

There will be a scheduled outage tonight between 9-11pm (AEST) which may affect users logging into Tennis applications: My Tennis and Match Centre. This outage is expected to address the Bulk Registration Tool and improve the systems performance.

We apologise for any inconvenience this may cause and if you have any questions, please don’t hesitate to contact our friendly team on 1800 PLAY TENNIS (752 983), [email protected] or through our Live Chat function or alternatively your Participation Leader.

My Tennis Update – 31 August 2016

Additional information (First name, surname & membership package name) is now available when generating payment reports using the payment gateway dashboard to assist with the reconciliation process of club memberships and identifying the customer.