We are very excited to announce the latest enhancements to both MyTennis as well as the Communication Tool. For a summary of these successful and positive changes, please see below. Additionally, links to helpful user guides are contained within the below updates to ensure our users can make the most out of these changes;

System Updates

We have introduced the following enhancements to MyTennis;

• Copy Membership enhancement – enabling club administrators to create and then alter new membership categories based off copying their existing membership categories. This will streamline the process of setting up club membership categories each financial year. To learn how to use the copy membership enhancement, please follow this link; https://support.tennis.com.au/articles/using-copy-membership-on-mytennis/

• Updating age filters for membership and reporting (i.e. filters now include age between and born between).
• Updating membership filters for membership and reporting (i.e. now sorted by the created on date).
• Additional reporting enhancements, including ordering the filters within the organisation on club reports.

Communication Tool Update

We have introduced the following enhancements to the Communication Tool;

• Multiple attachments – clubs can now add multiple attachments to emails when using the communication tool. Please follow this link to find out how to add multiple attachments; https://support.tennis.com.au/articles/adding-multiple-attachments-to-the-communication-tool/
• Saved content removed from the text field once an email has been successfully sent – we identified an error in relation to the previous enhancement around allowing clubs to save the content of emails in the communication tool. Clubs can still save their content as they go but now, after the email has been successfully sent, the text field will be cleared so that a new email can be created (rather than having to erase old email content each time).

As part of a collaborative participation data strategy across Australian tennis, we are working on improving data practices. This includes the club administration processes and quality of data that is used within MyTennis.

To improve these processes we must improve the quality of data in current operational systems such as MyTennis. As a result, clubs will no longer be able to bulk upload incomplete or inaccurate records into MyTennis. We strongly encourage clubs to consider using MyTennis to its full capacity to administer club operations and memberships, and we are willing to support you in order to set this up in your environment.

For those clubs who still require members to be bulk uploaded into the system it is critical that the only data that is uploaded includes accurate information across all five of the following fields at a minimum;

• Name
• DOB
• Gender
• Email
• Postcode

If a club or venue is unable to ensure a high level of accuracy for this data from any club or source, it won’t be uploaded into MyTennis. Our goal is for venues, clubs and coaches to all have access to a robust database, that will help them with understanding their consumers and improving communications and this is the first step in enabling this for clubs.

In addition to this update, clubs are also no longer able to edit their Club Name on MyTennis.

If you wish to update your information in bulk please contact Tennis Australia at [email protected] or contact your Member Association directly.

If a user tries to bulk upload a spreadsheet, they will get the below message:

We are pleased to announce the release of a MyTennis enhancement in relation to the Family/Related membership packages.

We have been working hard to ensure that all family members signing up to a family membership package experience a smooth and easy process.

For Club Administrators requiring help on how this feature is used, please visit the below support site article;

https://support.tennis.com.au/articles/adding-family-members-club-administrator-level/

For Tennis Members requiring help on how to process their family membership, please see below;

https://support.tennis.com.au/articles/purchasing-a-family-membership-package-online/