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News & Updates

League Manager, Match Centre, Tournaments website and Tennis ID update – Tuesday 5 March

If you have recently visited any of our Competitive Play websites, you will have noticed the new look as we aligned the League Manager, Match Centre and Tournaments website with Tennis’ brand!

In addition to the new look for Competitive Play sites, please note the following improvements that are now available:

 

League Manager

  • NEW: application interface now aligns with Tennis’ brand.
  • NEW: You can now auto-grade participants/teams into divisions using UTR Ratings based on predefined parameters. When your nominations have closed, click the ‘Auto-Grade Participants’ button, follow the steps to assist in allocating participants into divisions with ease based on UTR Ratings.
  • NEW: When you make edits to your squad a reminder message to save your changes shows. Also, if you go to navigate to another page/menu and have not saved your work, a pop-up message appears in the event you have unsaved changes.
  • IMPROVED: Adding a Team Manager/Coach to a team only requires the person to have a Tennis ID. They are not required to go through the UTR Activation process.
  • IMPROVED: The Club Player Details report output now includes a Gender field.
  • Minor bug fixes.

 

Match Centre

  • NEW: application interface now aligns with Tennis’ brand.
  • IMPROVED: Team Manager and Coaches are now only required to have a Tennis ID to register a team to a competition. They are not required to go through the UTR Activation process.
  • Minor bug fixes.

 

Tournaments website

  • NEW: application interface now aligns with Tennis’ brand.

 

Tennis ID Registration

  • IMPROVED: Nationality is now a required field when registering a Tennis ID with Tennis Australia. Nationality can also be updated in your Tennis ID profile.
  • IMPROVED: We have updated email content related to creating your Tennis ID account, making it easier to understand and start your Competitive Play journey.
  • IMPROVED: We have made it easier to update your Tennis ID profile information, and promote child accounts to full accounts when necessary.

 

 

Support Guides

Updated support guides for both League Manager and Match Centre can be found here:

 

Please ensure that you have logged out of League Manager, cleared your browsers cache/history, and then logged back in to ensure you see the latest updates to League Manager. If required, support information on how to clear browser data can be found HERE.

Should you have any queries related to how the above changes may impact Leagues or Tournaments, please contact your relevant State/territory Member Association Competitions & Events team. Alternatively, please don’t hesitate to contact our friendly team on 1800 PLAY TENNIS (1800 752 983) or email [email protected].

Clubspark Update – Coaching Credits Release 06 DEC 2023

Dear coach admins,

We are pleased to announce that coaches can now apply credits to player accounts for bookings and courses. These credits can be given in place of a refund or in case of issues like rain/weather or cancelled courses. You can apply credits to multiple players or individual players.

The benefits of offering credits is that you don’t need to complete partial refunds or create additional sessions to make up for unplanned, circumstances outside of your control.

 

Things to know before getting started…

  • You can apply a credit to a player or group of players booked into a program
  • You can apply a credit for one or multiple program bookings
  • You can apply a credit to a booking which was made using a credit
  • A customer can use their credit across any of your programs, including holiday camps
  • You can’t apply a credit if the original booking was FREE
  • You can’t apply a credit if the customer doesn’t have an existing booking/payment – e.g. as a gift
  • A booking made with a credit that is then cancelled will not automatically reimburse the credit to the player

 

Available Guides:

Click here for a walkthrough on how to manage and update credits

Click here for a walkthrough on how to apply credits to a class or individual

 

 

 

Please do not hesitate to reach out to our support team if you have any questions.

UPDATE: Intermittent data sync issues for Competitive Play systems (Player Profiles, UTR Ratings Activation, Match data)

Our technical team has been actively working to resolve the matter and we are pleased to confirm that player profile merge and match data remediation is underway.

We expect the majority of impacted player profiles will be resolved over the next 24-48hrs, in time for the next UTR Ratings update on Tuesday 24th October.

During the remediation period some Competition Administrators in League Manager may not be able to add specific players that show as not having completed their Competitive Player Profile. In this instance, please use the Unspecified Player option on digital scorecards as a temporary solution.

Throughout the investigations, other items requiring attention have been identified that may impact a very small sub-set of customer profiles. Should you encounter a problem with your profile following Tuesday 24th October, please contact [email protected] and our team will assist in resolving any issues.

We appreciate your patience and understanding throughout this period and apologise for the inconvenience the issue may have caused to your Tennis experience.

Intermittent data sync issues for Competitive Play systems (Player Profiles, UTR Ratings Activation, Match data)

Tennis Australia is currently aware of an intermittent data issue related to Player profiles and Match data not correctly updating across Competitive Play systems. The systems impacted include:

  • Tennis Connect (Tennis ID)
  • Match Centre
  • League Manager
  • Tournaments website
  • UTR Rating Activation

Due to the data sync issues, some players may experience delays in their UTR Rating being updated on Tennis Australia platforms.

The cause of the problem has been identified and the Tennis Tech team are working to resolve the issue. We understand and apologise that the service disruption is impacting your Tennis experience and we are working to restore normal service as quickly as possible.

Once the issue is resolved, we will provide an update on support.tennis.com.au.

The Competitive Play team.

Book a Court – Issue with incorrect booking data RESOLVED

This issue has now been resolved (as of 15/9). Please note, we’re still working on optimisations to the API integration to further improve the system.

We’re wanting to provide some information regarding a current issue where court lights may not be turning on for particular bookings, despite the booking pin being entered successfully.

The issue is related to the user (i.e. booking contact) not containing the correct access levels (i.e. booking data) that correlates with their bookings and is therefore not activating court lights.

For example:

John Smith has a booking from 7-9pm on courts 1-4

However, the booking data only contains access levels for 7-9pm on courts 1-3

This means that when John successfully enters his booking pin, only courts 1-3 lights will activate as the access level for court 4 does not exist.

 

We have escalated this with highest prioty to both our software provider (Clubspark) & hardware provider (Complete Security Solutions) to investigate and fix this issue as soon as possible.

Please note that this issue is not affecting every booking being made. Continue to report any booking issues to our team so we can investigate and confirm whether the issue is related to this or another factor.

You may decide to operate court lights manually if you’re being heavily impacted until the issue has been resolved. Alternatively, we’re aware that if you were to edit the affected booking (i.e. slightly extend the booking time), the correct access levels should be pushed through within a couple minutes to then activate the court light/s that were missed.

Example for “alternative workaround”:

Using the John Smith booking example above.

After realisation that court 4 lights did not activate, a club administrator can edit John’s booking (via the booking sheet) and change the end time from 9pm to 9:30pm. Once the booking is edited and within a few minutes, this will push an update to John’s access levels to include court 4 and the court 4 lights will turn on (re-entry of pin may be required).

Note: If there is not an available booking slot to extend the booking, you can look at changing the start time instead (e.g. from 7pm to 7:30pm).

 

If you have any questions regarding this issue, please reach out to our friendly Customer Support Team via email: [email protected] or call 1800 752 983.

League Manager & Match Centre Update – Thursday 7 September

As part of the introduction of all players competing in Australia being required to have a Competitive Player Profile from 1 September 2023, several key changes to League Manager and Match Centre will be released on Thursday 7 September to support the competition experience for all players and administrators.

Please note the following key functionality changes to League Manager & Match Centre to be released Thursday 7 September:

 

League Manager

  • Only players that have registered and have a Tennis ID will appear when searching for a player to add to a team/competition/scorecard.
  • Only players with a Competitive Player Profile (that is a player with a Tennis ID and Activated UTR Rating) can be added to a team/competition/scorecard. Note that this change does not impact players that are already added to a team, only new players to teams and new season competitions.
  • In the returned player search list, a new column ‘UTR Activated’ has been added to indicate a player has/has not completed the UTR Rating activation process.
  • Instruction text in the player search feature has been updated to assist administrators in identifying players that are required to complete their Competitive Player Profile.
  • Minor bug fixes

 

Match Centre

  • Players must have completed their Competitive Player Profile (that is a player with a Tennis ID and Activated UTR Rating) to register to any competition.
  • Where a player has not completed their Competitive Player Profile, they cannot register for a competition, or join a team, and will be shown a message indicating that they must Activate their UTR Rating before they can continue.
  • When adding a player via a match scorecard, only players with a Competitive Player Profile can be added. A message will display where required for players that need to activate their UTR Rating.
  • A pop-up message upon login will appear for players that have not completed their Competitive Player Profile as required.
  • Where a person activates their UTR Rating on their Tournaments profile first, their Match Centre profile will display the following text ‘UTR will link in 7 days’ until the next UTR Ratings update which occurs every Tuesday. After which the persons UTR Rating will display.
  • Minor bug fixes

 

Support Guides

Updated support guides for both League Manager and Match Centre can be found here:

 

Please ensure that you have logged out of League Manager, cleared your browsers cache/history, and then logged back in to ensure you see the latest updates to League Manager. If required, support information on how to clear browser data can be found HERE.

Should you have any queries related to how the above changes may impact Leagues or Events, please contact your relevant State/territory Member Association Competitions & Events team. Alternatively, please don’t hesitate to contact our friendly team on 1800 PLAY TENNIS (1800 752 983) or email [email protected].

 

FAQ’s related to the latest updates:

Why are we requiring players to have a Competitive Player Profile?

All players competing in Australia are required to have a Competitive Player Profile from 1 September 2023. Whether playing for fun at a local club or professionally on the global circuit, the Competitive Player Profile will ensure participants receive the best playing experience for their level and enables the ability to improve the competition experience for all.

 

What are the benefits of players having a Competitive Player Profile?

A better playing experience through level-based play and a range of benefits including:

  • UTR Rating
  • Endorsed Event & League entry
  • AO and Summer of Tennis ticket offers
  • Discounts & Special offers
  • Personal injury insurance
  • Exclusive events & Content

 

How do players register for a Competitive Player Profile?

Information regarding how players can currently complete their Competitive Player Profile can be found HERE.

The TA Support site for information on Ratings, League Manager and Match Centre is here https://support.tennis.com.au/.

 

Are League Manager administrators required to have a Competitive Play Profile?

No. If you are not participating/playing competitive tennis, and only require access to League Manager for administrative purposes you are not required to have a Competitive Player Profile. You still will be required to have registered for a Tennis ID and logged into Match Centre to be given access to League Manager.

 

Does a Team Manager need a Competitive Player Profile?

Yes. If a Team Manager is wishing to be added to a team to access and enter scores for a team in Match Centre, the Team Manager must have a Competitive Player Profile to be added to the team.

 

Additional FAQ’s on the Competitive Player Profile can be found HERE.

 

 

Are you an association or club administrator interested in using League Manager (Tennis Australia’s free online competition management system) for your competitions? Please click HERE for more information.

Stripe & internet security note/guidance for clubs

Greetings from Tennis Australia! 🎾

 

As we continue our journey in the digital age, we felt it’s a good time to touch base on some best practices to keep your club’s financial transactions smooth and secure.

 

Firstly, a quick note on Stripe, the payment gateway integrated with our club management platform, Clubspark:

 

While Tennis Australia and your Member Association have facilitated the introduction of Stripe through Clubspark, please remember that the actual contract with Stripe is directly between your club and Stripe. We’re here to help with support wherever we can, but it’s essential that clubs have a clear understanding with the gateway provider. We’ve included some links here re how you access support from Stripe and your Member Association / Tennis Australia.

 

For enhanced security, we strongly recommend that if you have connected your Stripe account to Clubspark, refrain from using the same Stripe account on other websites, forms, or platforms.

Just like you’d use different keys for different locks, it’s best to keep online accounts separate to ensure if one is compromised, others remain safe.

 

In addition, please click here if you’d like to know more information about Stripe’s inbuilt fraud protection system, Radar. Radar is currently an additional benefit that Stripe can provide for a small fee on any transactions identified as potentially suspicious.  Note that Radar has been applied by default to many of the Stripe accounts.  Further, some of these have had their Radar fees waived to date.  We are working with Stripe and ClubSpark on a simplified pricing and application model of these fees.  If in doubt whether these are being charged to your account, please reach out to the TA support team. To add or remove Radar from your transactions, please reach out to Stripe directly at https://support.stripe.com/contact/login.

 

Reminder of some general Internet Safety Tips:
1. Regularly update passwords: It might sound basic, but updating passwords regularly and using strong, unique combinations can make a significant difference, and don’t share passwords.
2. Be cautious with emails: Avoid clicking on suspicious links, even if they seem to come from familiar contacts.
3. Secure your systems: Ensure that all your devices have the latest security patches and updates. If you’re unsure, consider seeking technical advice.
4. Educate & Train: Consider providing basic digital security training or resources for your team, especially if they access club systems.

Remember, while the online world offers fantastic opportunities for our tennis community to grow and engage, it’s always best to serve with caution! 😉

 

If you have any concerns or questions, don’t hesitate to reach out. Tennis Australia is here to support you in every way possible.

 

Stay safe, play hard, and see you on the court!

 

Court Hire – Bookings Removed/Replaced Issue *RESOLVED*

We’re wanting to provide some information regarding a current issue where bookings may be removed/replaced on the Clubspark booking sheet/module due to two bookings being booked at approximately the same time.

The scenario where this may occur is as follows:

  1. Player 1 selects court 1 for 15:00 – 16:00 and is sitting on the checkout page.
  2. Player 2 selects court 1 for 15:30 – 17:30 and proceeds to book the court.
  3. Player 1 then proceeds with booking court 1 for 15:00 – 16:00.

Both players will successfully make their booking and receive the subsequent booking confirmation email, however, the player 2 booking will be removed and replaced by player 1 on the booking sheet/module due to this issue.

We are currently working with Clubspark to fix this issue, and will be proactively contacting affected bookings to attempt to minimise the impact to clubs and players as much as possible.

Please note that this issue is not affecting every booking being made.

If you have any questions regarding this issue, please reach out to our friendly Customer Support Team via email: [email protected] or call 1800 752 983.

 

Please note: This issue is now resolved as of Thursday 17th August

Use the ClubSpark ‘Contact Us’ form instead of posting personal information.

Clubspark has an ‘Contact Us” form for use on the website

Clubs should be advised to use this instead of posting personal email addresses and phone numbers of committee members and volunteers. These emails will not be stored in Clubspark – they will go directly to the email address chosen within the form settings.
Follow the simple instructions below

Book a Court Update – API Integration Venue Schedule

As we continue to work with Complete Security Solutions to schedule dates to complete the API integration process, we’re wanting to share this with you as a way to know when the transition is to be or has been completed at your venue.

Click here to download the schedule.

THE API INTEGRATION PROCESS HAS BEEN COMPLETED.

Updated: Thursday 8 June 2023

For details on this process, check out our update here.