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News & Updates

Clubspark Update Thursday 29 August

We’re pleased to update there was an upgrade made to Clubspark overnight on Thursday 29/08. These changes are laying the groundwork for significant new features that Clubspark will introduce in the near future.

 

What to Expect:
As you navigate Clubspark over coming days, you may notice some changes, such as updates to the font, some cosmetic changes or a few new features.

 

These updates are part of our ongoing efforts to enhance your user experience – and will enable significant new features across the next 12 months.  While most changes were meant to occur behind the scenes, as part of the release process some changes had to become more noticeable than intended. Extensive testing has been undertaken, and the team are closely monitoring and validating the upgrade to confirm all is working as expected and rapidly resolve any bugs that are identified. As admin users, we value your input, so please also let us know if you find any new inconsistencies or bugs over the coming days.

 

For any issues you may encounter, please reach out to:

Phone: 1800 PLAY TENNIS (1800 752 983) Mon-Fri: 9am-4pm
Email: [email protected]

Book a Court – Issue with lights remaining activated and gate unlocked after cancellation RESOLVED

We are pleased to inform you that the intermittent issue with cancelling bookings — where lights remain on and the gate unlocked for coaching or competition bookings until the original end time of the booking — has been resolved. After testing and monitoring of cancellations, we can confirm that the lights and gate are now functioning correctly after cancellations.

Please be aware of a key change in the behaviour of the lights and gate following a cancellation: Previously, they would deactivate immediately upon cancellation, which contributed to the issue of lights remaining on and gate unlocked. Now, the lights will turn off and the gate will relock 15 minutes after a cancellation.

Important: If the lights do not deactivate 15 minutes after a cancellation, please reach out to our Customer Support Team via email: [email protected] or call 1800 752 983, as a firmware update to your system may be required.

League Manager, Match Centre and Tournaments website update – Wednesday 25 June

We are pleased to announce that Coloured Ball Ratings (CBR) are now integrated with League Manager, Match Centre and the Tournaments website.

For information on Coloured Ball Competition and Coloured Ball Ratings visit Coloured Ball Competition | Competitive Play | Tennis Australia – Click HERE.

The release update for Wednesday 25 June, includes the following improvements:

 

League Manager

  • NEW: Colour Ball Ratings (CBR) are now visible for all players that have a CBR
  • IMPROVED: You can auto-grade participants/teams into divisions using CBR Ratings based on predefined parameters. When your nominations have closed, click the ‘Auto-Grade Participants’ button, follow the steps to assist in allocating participants into divisions with ease based on CBR Ratings. Note: You can only auto grade on either UTR, or CBR separately.  
  • IMPROVED: League Manager Reporting outputs now also include CBR Ratings across all relevant reports.
  • IMPROVED: Ratings displays for players across all League Manager pages have been updated to improve consistency of displayed rating information.
  • FIXED: Year/Season selectors and dropdowns now have 2024/25 and 2025  available where applicable.
  • Minor bug fixes.

 

Match Centre

  • NEW: Colour Ball Ratings (CBR) are now visible for all players that have a CBR.
  • IMPROVED: Where a customer has a CBR, they can quickly access CBR information from their dashboard.
  • Minor bug fixes.

 

Tournaments website

  • NEW: Colour Ball Ratings (CBR) are now visible for all players that have a CBR.
  • Minor bug fixes.

 

Support Guide

Check out the information guide on CBR by clicking the below link:

 

Please ensure that you have logged out of League Manager, Match Centre and the Tournaments website and cleared your browsers cache/history, and then logged back in to ensure you see the latest updates. If required, support information on how to clear browser data can be found HERE.

 

Should you have any queries related to how the above changes may impact Leagues or Tournaments, please contact your relevant State/territory Member Association Competitions & Events team. Alternatively, please don’t hesitate to contact our friendly team on 1800 PLAY TENNIS (1800 752 983) or email [email protected].

 

UPDATE: Tennis ID log-in issue resolved – Competitive Play Systems

We are pleased to report that the issue Tennis ID log-in issue across Competitive Play systems is now resolved.

Please ensure you clear your web browser cache in the event you experience a problem when attempting to log in. If required, support information on how to clear browser data can be found HERE.

If you have any questions please don’t hesitate to contact our team on 1800 PLAY TENNIS (752 983) or email [email protected].

Tennis ID Single Sign-On Outage – Competitive Play Systems

Tennis Australia is currently aware of an outage for Tennis ID Single Sign-On across Competitive Play systems where users cannot sign in. The systems impacted include:

• Tennis Connect (Tennis ID) login
• Match Centre
• League Manager
• Tournaments website
• MyTennis2
• Tennis.com.au login

The cause has been identified and the Tennis Technology team are working to resolve the issue. We understand and apologise that the outage is impacting your Tennis experience and we are working to restore normal service as quickly as possible.

Once the issue is resolved, we will provide an update on support.tennis.com.au.

The Competitive Play Team

League Manager Update – Friday 22 March

Please note the following release update to League Manager on Friday 22 March, which includes the following:

 

League Manager

  • NEW: Regenerate Finals Fixtures feature! You can now regenerate Finals fixtures post the initial fixture creation. This provides the flexibility to edit and update Finals formats throughout the season for any division, should you need to change your Finals format.
  • Minor bug fixes.

 

Support Guide

Check out the Regenerate Finals Fixtures support guide by clicking the below link:

 

Please ensure that you have logged out of League Manager, cleared your browsers cache/history, and then logged back in to ensure you see the latest updates to League Manager. If required, support information on how to clear browser data can be found HERE.

 

Should you have any queries related to how the above changes may impact Leagues or Tournaments, please contact your relevant State/territory Member Association Competitions & Events team. Alternatively, please don’t hesitate to contact our friendly team on 1800 PLAY TENNIS (1800 752 983) or email [email protected].

League Manager, Match Centre, Tournaments website and Tennis ID update – Tuesday 5 March

If you have recently visited any of our Competitive Play websites, you will have noticed the new look as we aligned the League Manager, Match Centre and Tournaments website with Tennis’ brand!

In addition to the new look for Competitive Play sites, please note the following improvements that are now available:

 

League Manager

  • NEW: application interface now aligns with Tennis’ brand.
  • NEW: You can now auto-grade participants/teams into divisions using UTR Ratings based on predefined parameters. When your nominations have closed, click the ‘Auto-Grade Participants’ button, follow the steps to assist in allocating participants into divisions with ease based on UTR Ratings.
  • NEW: When you make edits to your squad a reminder message to save your changes shows. Also, if you go to navigate to another page/menu and have not saved your work, a pop-up message appears in the event you have unsaved changes.
  • IMPROVED: Adding a Team Manager/Coach to a team only requires the person to have a Tennis ID. They are not required to go through the UTR Activation process.
  • IMPROVED: The Club Player Details report output now includes a Gender field.
  • Minor bug fixes.

 

Match Centre

  • NEW: application interface now aligns with Tennis’ brand.
  • IMPROVED: Team Manager and Coaches are now only required to have a Tennis ID to register a team to a competition. They are not required to go through the UTR Activation process.
  • Minor bug fixes.

 

Tournaments website

  • NEW: application interface now aligns with Tennis’ brand.

 

Tennis ID Registration

  • IMPROVED: Nationality is now a required field when registering a Tennis ID with Tennis Australia. Nationality can also be updated in your Tennis ID profile.
  • IMPROVED: We have updated email content related to creating your Tennis ID account, making it easier to understand and start your Competitive Play journey.
  • IMPROVED: We have made it easier to update your Tennis ID profile information, and promote child accounts to full accounts when necessary.

 

 

Support Guides

Updated support guides for both League Manager and Match Centre can be found here:

 

Please ensure that you have logged out of League Manager, cleared your browsers cache/history, and then logged back in to ensure you see the latest updates to League Manager. If required, support information on how to clear browser data can be found HERE.

Should you have any queries related to how the above changes may impact Leagues or Tournaments, please contact your relevant State/territory Member Association Competitions & Events team. Alternatively, please don’t hesitate to contact our friendly team on 1800 PLAY TENNIS (1800 752 983) or email [email protected].

Clubspark Update – Coaching Credits Release 06 DEC 2023

Dear coach admins,

We are pleased to announce that coaches can now apply credits to player accounts for bookings and courses. These credits can be given in place of a refund or in case of issues like rain/weather or cancelled courses. You can apply credits to multiple players or individual players.

The benefits of offering credits is that you don’t need to complete partial refunds or create additional sessions to make up for unplanned, circumstances outside of your control.

 

Things to know before getting started…

  • You can apply a credit to a player or group of players booked into a program
  • You can apply a credit for one or multiple program bookings
  • You can apply a credit to a booking which was made using a credit
  • A customer can use their credit across any of your programs, including holiday camps
  • You can’t apply a credit if the original booking was FREE
  • You can’t apply a credit if the customer doesn’t have an existing booking/payment – e.g. as a gift
  • A booking made with a credit that is then cancelled will not automatically reimburse the credit to the player

 

Available Guides:

Click here for a walkthrough on how to manage and update credits

Click here for a walkthrough on how to apply credits to a class or individual

 

 

 

Please do not hesitate to reach out to our support team if you have any questions.

UPDATE: Intermittent data sync issues for Competitive Play systems (Player Profiles, UTR Ratings Activation, Match data)

Our technical team has been actively working to resolve the matter and we are pleased to confirm that player profile merge and match data remediation is underway.

We expect the majority of impacted player profiles will be resolved over the next 24-48hrs, in time for the next UTR Ratings update on Tuesday 24th October.

During the remediation period some Competition Administrators in League Manager may not be able to add specific players that show as not having completed their Competitive Player Profile. In this instance, please use the Unspecified Player option on digital scorecards as a temporary solution.

Throughout the investigations, other items requiring attention have been identified that may impact a very small sub-set of customer profiles. Should you encounter a problem with your profile following Tuesday 24th October, please contact [email protected] and our team will assist in resolving any issues.

We appreciate your patience and understanding throughout this period and apologise for the inconvenience the issue may have caused to your Tennis experience.

Intermittent data sync issues for Competitive Play systems (Player Profiles, UTR Ratings Activation, Match data)

Tennis Australia is currently aware of an intermittent data issue related to Player profiles and Match data not correctly updating across Competitive Play systems. The systems impacted include:

  • Tennis Connect (Tennis ID)
  • Match Centre
  • League Manager
  • Tournaments website
  • UTR Rating Activation

Due to the data sync issues, some players may experience delays in their UTR Rating being updated on Tennis Australia platforms.

The cause of the problem has been identified and the Tennis Tech team are working to resolve the issue. We understand and apologise that the service disruption is impacting your Tennis experience and we are working to restore normal service as quickly as possible.

Once the issue is resolved, we will provide an update on support.tennis.com.au.

The Competitive Play team.