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League Manager Update – 2 October 2018

We are pleased to announce an update to League Manager, which is scheduled for the evening of Tuesday 2 October.

You can view a summary of the key changes via the release article below:

Please note on Tuesday 2 October League Manager will be unavailable between 11:00pm and 4:00am AEST (Wednesday 3 October) for the scheduled release.

If you have any questions please don’t hesitate to contact our team on 1800 PLAY TENNIS (752 983), [email protected] or through our Live Chat function.

League Manager Update – 4 May 2018

League Manager Update – 4 May 2018

We are pleased to announce an update to League Manager’s support functionality, with the launch of the WalkMe support tool.

WalkMe provides League Manager Users with step-by-step instructions to assist users in completing specific League Manager tasks.

To access WalkMe, click ‘Support’ on the League Manager dashboard.

 

Users can exit the WalkMe support tool at any time when in use by simply clicking the ‘x’ on the WalkMe pop-up.

The WalkMe support tool can currently assist users with:

  • Entering Match Results
  • Incomplete Rubbers/Matches
  • Disputing Results
  • Printing Scorecards
  • Viewing Ladders
  • Ladder Adjustments
  • Editing Match Settings
  • Activating Finals
  • Adding a Club Logo

The team at Tennis Australia will continue to update WalkMe with additional guides for various League Manager functions throughout 2018.

Summary of League Manager improvements/changes:

  • Users can access live support and WalkMe via the ‘Support’ button on the League Manager Dashboard.
  • The Live Chat feature is now accessible by clicking the Support button, and clicking ‘Chat With Us’ on the pop-up menu:


       Please note that the ‘Chat With Us’ feature will only appear when our Customer Service Team is available to chat.

  • Users can access online step-by-step guidance via the Support button for key League Manager tasks
  • Access to Tennis’ Systems Support Centre is now available by clicking ‘Knowledge Base’ on the League Manager Dashboard.

In the instance WalkMe cannot assist with your task, you can still refer to Tennis’ Systems Support Centre or contact 1800 PLAY TENNIS (752 983), email [email protected] or get in touch via the Chat With Us function.

League Manager Update – 26 April 2018

We are pleased to announce an update to League Manager and Match Centre functionality.

League Manager:

  • Ability to view assigned courts for a match in Matches Overview and Matches Participant
  • Printed scorecards now display allocated courts for a match
  • Improved player search functionality when editing a squad/adding players to a team

A user guide for Adding Players to a Team in League Manager can be found HERE.

Match Centre:

  • Improved player search functionality when adding a players to a team via the scorecard
  • Ability to view assigned court for a match on the scorecard
  • Printed scorecards now display allocated courts for a match

A user guide for Adding Players to a Team in Match Centre can be found HERE.

 

In addition to the improvements listed above, several general fixes included in the update to enhance.

If you have any questions, please don’t hesitate to contact our team on 1800 PLAY TENNIS (752 983), [email protected] or through our Live Chat function.

League Manager Update – 30 May 2017

League Manager Update – Tuesday 30 May 2017
We’re pleased to announce a number of updates to League Manager and Match Centre.

 

League Manager new functions:

  • Cancelled Round and/or Match e-mail notification
    • E-mail notifications can now be sent through the system when a scheduled match is cancelled in the future. E.g. Forfeit, Washout, Heatout etc.
    • Notifications can be sent to one or more of the following user groups – Players, Team Captains, Clubs or League Manager
    • The settings to determine who receives these notifications can be set when editing and/or creating a Season Template as part of step 1.2 (Season Template Advanced Settings). For more information please click HERE

 

League Manager improvements/changes:

  • Internal Season Templates
    • Non-Playing Dates can be added to leagues created using Internal Season Templates. This can be done at Step 4 (Fixture Preview Screen) when editing/creating a Season Template.
  • Delete Teams
    • Teams can now be deleted from the Allocate Teams screen, which will also delete them from their respective club’s nominated teams list.
  • Entering Match Results – Doubles
    • The ability to list the same player twice in a doubles rubber has been removed to ensure data accuracy. Users who are unsure of who a player was are encouraged to select the ‘Unspecified Player’ option.
  • Matches Overview – Filter
    • Users are now able to filter so results will display Multiple Leagues and/or Multiple Match Statuses on the Matches Overview Screen.

 

Match Centre New Functionality:

  • Match Centre Search
    • Search functionality has been improved to allow users to search more accurately off multiple words within the text box. E.g. searching for Tennis West will now firstly display any exact matches for Tennis West before displaying results that contain either the word Tennis or West within them.
    • Search results will now be returned based on geographical relevance. Users will now see search results based on their state location (set in their profile) above results from other states that meet the search criteria.

 

If you require more information or assistance at any time please call 1800 PLAY TENNIS, email [email protected] or get in touch via the Live Chat function available in League Manager and Match Centre

 

League Manager Update – 3 June 2016

Please see below the latest updates and exciting changes League Manager has recently received

League Manager New Functionality:

  • Custom Report Builder
    • League Manager reporting functionality is now categorised to allow for easy navigation
    • Media and Match Notes reports are now available
    • To see how to use the new report builder process please click here
  • Manual Draw Seed Process
    • A new process that enables league managers to easily assign manual draw seeds per team
  • Next and Previous buttons are now located on all scorecards when viewing through League Manager
    • You can now easily navigate between scorecards based on the match filters initially selected
    • To see where these buttons are located please view the Results Entry user guide located here
  • League sorting
    • League Managers can now adjust the order your leagues are displayed in on Match Centre
    • To learn how to use this function, please click here
  • Ladder overview pages
    • League Managers can now view their organised and participating league ladders, these are available by selecting Leagues > Organised Leagues Ladders or Teams > Participating Ladders from the left hand side menu bar respectively

 

League Manager improvements/changes:

  • I-frame Improvement
    • Round filters now allow you to view any match that is scheduled for your league/division
    • New league categorisation and filters, allow for easy site navigation
  • Filter/search options are now available on the following pages
    • Teams
    • Participating Ladders
    • Leagues
    • Teams in Organised Leagues
    • Organised Leagues ladders
    • Season Templates
  • Team overview page
    • The Win, Loss & Drawn match columns are now populated
  • Scorecard: Add player button has been relocated underneath the listed players
  • Scorecard: The exclude match button has been relocated to the top of the scorecard. This is now a toggle option labelled ‘No Match Exception’.
  • Terminology change from ‘PDF’ to ‘PRINT SCORECARDS’ on the matches organiser and participant screens

Match Centre New Functionality:

  • Team captain contact details
    • When viewing the upcoming and previous match panel on your dashboard, ‘Call Captain’ buttons are now available. This will display a contact phone number for team captains only.
    • To see how to use this function please click here

If you require more information or assistance at any time please call 1800 PLAY TENNIS, email [email protected] or get in touch via the Live Chat function available in League Manager and Match Centre

League Manager Update – 6 April 2016

League Manager and Match Centre have received some exciting new functionality

League Manager:

  • I-Framing Solution
    • You can embed match centre into your organisations website, customised with your websites format settings. Your leagues, divisions, fixtures, results & ladders are all available through the I-frame solution. If you would like to embed this solution into your website, please contact the team for assistance.
  • Manage Team Squad
    • Select team captain feature
    • New reserve and emergency player panel added in to separate selected squad players and reserve/emergency players. (Note: Only selected squad players will be displayed on a printed scorecard)
    • Added ability to move players from the base squad to emergency/reserve player panel
  • Team Regrading
    • The ability to regrade teams from any point within a season between different divisions within a league. If you require any teams to be regraded, please contact the support team for assistance.
  • Email Content updated
    • Clickable links added to link directly to specific matches where required.
  • Dashboard Statistics
    •  Added in organisational based stats on matches that are: Missing results, unconfirmed, disputed, and unofficial.
    •  The number of upcoming matches for a specific period displayed
    • All of the above totals link directly to the appropriate matches when selected
  • Reports
    • Team grading report (Player Rating Based)
    • Team grading report (Performance Based)

Match Centre:

  • Individual rubber results tables added to player profiles for singles and doubles
  • Print ladders by a ‘points by round’ view, available from an organisational level
  • A pop up will now appear updating players when there are changes or new functionality released on Match Centre. This pop up will only appear the first time a player logs in after any changes are made to match Centre.
  • Match centre activity/timeline stream, including activities from:
    • Favourites (players, teams, divisions, organisations)
    • Your Teams (participating in as a player)
    • Your Organisations
    • Your Leagues (participating in as a player)

 

If you require more information or assistance at any time please call 1800 PLAY TENNIS, email [email protected] or get in touch via the Live Chat function available in League Manager.

League Manager Update – 11 March 2016

League Manager and Match Centre have received some exciting updates:

League Manager:

  • Directional arrows have been added into the squad management page, allowing League Managers to reorder their team squads as required
  • Finals rounds can now be selected in the matches filters when viewing scorecards
  • Team nomination grading report is now available

Match Centre:

  • Matches played are now highlighted on your dashboard, team matches not participated in are greyed out (Note: This is for all players considered base or full squad members, not Geust or Reserve players)
  • Guest & Reserve players dashboards display only matches in which they have participated
  • A Frequently Asked Question (FAQ) menu item has been added to view
  • When logging in via the Navigation bar you are now redirected directly to your Dashboard
  • Background images per category have been applied (Dashboard, Player, Team, League & Organisation)

 

If you require more information or assistance at any time please call 1800 PLAY TENNIS, email [email protected] or get in touch via the Live Chat function available in League Manager.

League Manager Update – 3 March 2016

We are happy to report that the below is now available

League Manager:

  • Handle Dispute functionality for League managers
  • Team A may adjust a scorecard up until a time when Team B Confirms or disputes the scorecard
  • Team B has the ability to add their teams players before confirming or disputing the result
  • Printing scorecards in a bulk capacity
  • Match audit notes on scorecards
  • New Reports
    • All disputes in your league
    • League matches without result entry
    • Forfeited league matches
    • League Matches without full squad selections
    • Details of all members of this organisation
    • Details of all team players of this organisation

Match Centre:

  • Season, league & divisional based drop down filters now available
  • BYE column added into ladder display when required

 

If you require more information or assistance at any time please call 1800 PLAY TENNIS, email [email protected] or get in touch via the Live Chat function available in League Manager.

League Manager Update – 28 January 2016

We are happy to report that the below is now available in League Manager

League Manager:

  • Email communications is now active; including match dispute notifications, results entry reminders and Match cancellations.

Furthermore, League Managers are now able to:

  • Modify matches in a bulk capacity. This includes the ability to approve, cancel & modify match details.
  • Make adjustments to active leagues; ladder display, sorting & calculation formats can all be adjusted as well as match & finals formats.
  • Use the ‘Add Player’ button on scorecards to search for and create new players, to add into the team’s squad.
  • Utilise division based editing via the League Profile page and clicking ‘Show division Settings’.

Match Centre:

  • View all organisation ladders on a page (available from the Organisation page).
  • View all matches for a division on a page.

 

If you require more information or assistance at any time please call 1800 PLAY TENNIS, email [email protected] or get in touch via the Live Chat function available in League Manager.

League Manager Update – 9 December 2016

League Manager update 9 December 2015

We’re happy to report that Match Centre has received a refreshed look.

Here’s a quick summary of the latest changes

  • Personalised player statistics are now displayed on a player’s dashboard, as well as an overall list for each division
  • You now have the ability to view ladders by points by round, in addition to the traditional view that is currently displaying
  • You have the ability to set favourite Players, Teams, Leagues and Organisations. Selected favourites will be displayed on your dashboard for navigation simplicity.  Setting a favourite is really simple, simply click on the star next to the player, team, league or organisation name once searched.

If you require more information or assistance at any time please call 1800 PLAY TENNIS, email [email protected] or get in touch via the Live Chat function available in League Manager.