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League Manager

Competitive Player Profile – Activate my UTR Rating Issue

Tennis Australia is currently aware of an issue related to customers attempting to activate their UTR Rating via their player profiles on Match Centre or Tournaments.tennis.com.au:

We understand and apologise that the service disruption is impacting your Tennis experience and we are working to restore normal service as quickly as possible.

Once the issue is resolved, we will provide an update on support.tennis.com.au.

The Competitive Play team.

RESOLVED: Competitive Player Profile issue – UTR Profiles unlinking from Tennis account.

We are pleased to inform you that the problem causing UTR profiles to unlink from Competitive Player Profiles has now been resolved.

For the limited number of customers affected, their accounts were restored this morning during the weekly ratings update and their profiles will now display as normal.

Thank you for your patience as we worked through this issue.

 

The Competitive Play Team

 

League Manager, Match Centre and Tournaments website update – Wednesday 25 June

We are pleased to announce that Coloured Ball Ratings (CBR) are now integrated with League Manager, Match Centre and the Tournaments website.

For information on Coloured Ball Competition and Coloured Ball Ratings visit Coloured Ball Competition | Competitive Play | Tennis Australia – Click HERE.

The release update for Wednesday 25 June, includes the following improvements:

 

League Manager

  • NEW: Colour Ball Ratings (CBR) are now visible for all players that have a CBR
  • IMPROVED: You can auto-grade participants/teams into divisions using CBR Ratings based on predefined parameters. When your nominations have closed, click the ‘Auto-Grade Participants’ button, follow the steps to assist in allocating participants into divisions with ease based on CBR Ratings. Note: You can only auto grade on either UTR, or CBR separately.  
  • IMPROVED: League Manager Reporting outputs now also include CBR Ratings across all relevant reports.
  • IMPROVED: Ratings displays for players across all League Manager pages have been updated to improve consistency of displayed rating information.
  • FIXED: Year/Season selectors and dropdowns now have 2024/25 and 2025  available where applicable.
  • Minor bug fixes.

 

Match Centre

  • NEW: Colour Ball Ratings (CBR) are now visible for all players that have a CBR.
  • IMPROVED: Where a customer has a CBR, they can quickly access CBR information from their dashboard.
  • Minor bug fixes.

 

Tournaments website

  • NEW: Colour Ball Ratings (CBR) are now visible for all players that have a CBR.
  • Minor bug fixes.

 

Support Guide

Check out the information guide on CBR by clicking the below link:

 

Please ensure that you have logged out of League Manager, Match Centre and the Tournaments website and cleared your browsers cache/history, and then logged back in to ensure you see the latest updates. If required, support information on how to clear browser data can be found HERE.

 

Should you have any queries related to how the above changes may impact Leagues or Tournaments, please contact your relevant State/territory Member Association Competitions & Events team. Alternatively, please don’t hesitate to contact our friendly team on 1800 PLAY TENNIS (1800 752 983) or email [email protected].

 

UPDATE: Tennis ID log-in issue resolved – Competitive Play Systems

We are pleased to report that the issue Tennis ID log-in issue across Competitive Play systems is now resolved.

Please ensure you clear your web browser cache in the event you experience a problem when attempting to log in. If required, support information on how to clear browser data can be found HERE.

If you have any questions please don’t hesitate to contact our team on 1800 PLAY TENNIS (752 983) or email [email protected].

Tennis ID Single Sign-On Outage – Competitive Play Systems

Tennis Australia is currently aware of an outage for Tennis ID Single Sign-On across Competitive Play systems where users cannot sign in. The systems impacted include:

• Tennis Connect (Tennis ID) login
• Match Centre
• League Manager
• Tournaments website
• MyTennis2
• Tennis.com.au login

The cause has been identified and the Tennis Technology team are working to resolve the issue. We understand and apologise that the outage is impacting your Tennis experience and we are working to restore normal service as quickly as possible.

Once the issue is resolved, we will provide an update on support.tennis.com.au.

The Competitive Play Team

League Manager Update – Friday 22 March

Please note the following release update to League Manager on Friday 22 March, which includes the following:

 

League Manager

  • NEW: Regenerate Finals Fixtures feature! You can now regenerate Finals fixtures post the initial fixture creation. This provides the flexibility to edit and update Finals formats throughout the season for any division, should you need to change your Finals format.
  • Minor bug fixes.

 

Support Guide

Check out the Regenerate Finals Fixtures support guide by clicking the below link:

 

Please ensure that you have logged out of League Manager, cleared your browsers cache/history, and then logged back in to ensure you see the latest updates to League Manager. If required, support information on how to clear browser data can be found HERE.

 

Should you have any queries related to how the above changes may impact Leagues or Tournaments, please contact your relevant State/territory Member Association Competitions & Events team. Alternatively, please don’t hesitate to contact our friendly team on 1800 PLAY TENNIS (1800 752 983) or email [email protected].

League Manager, Match Centre, Tournaments website and Tennis ID update – Tuesday 5 March

If you have recently visited any of our Competitive Play websites, you will have noticed the new look as we aligned the League Manager, Match Centre and Tournaments website with Tennis’ brand!

In addition to the new look for Competitive Play sites, please note the following improvements that are now available:

 

League Manager

  • NEW: application interface now aligns with Tennis’ brand.
  • NEW: You can now auto-grade participants/teams into divisions using UTR Ratings based on predefined parameters. When your nominations have closed, click the ‘Auto-Grade Participants’ button, follow the steps to assist in allocating participants into divisions with ease based on UTR Ratings.
  • NEW: When you make edits to your squad a reminder message to save your changes shows. Also, if you go to navigate to another page/menu and have not saved your work, a pop-up message appears in the event you have unsaved changes.
  • IMPROVED: Adding a Team Manager/Coach to a team only requires the person to have a Tennis ID. They are not required to go through the UTR Activation process.
  • IMPROVED: The Club Player Details report output now includes a Gender field.
  • Minor bug fixes.

 

Match Centre

  • NEW: application interface now aligns with Tennis’ brand.
  • IMPROVED: Team Manager and Coaches are now only required to have a Tennis ID to register a team to a competition. They are not required to go through the UTR Activation process.
  • Minor bug fixes.

 

Tournaments website

  • NEW: application interface now aligns with Tennis’ brand.

 

Tennis ID Registration

  • IMPROVED: Nationality is now a required field when registering a Tennis ID with Tennis Australia. Nationality can also be updated in your Tennis ID profile.
  • IMPROVED: We have updated email content related to creating your Tennis ID account, making it easier to understand and start your Competitive Play journey.
  • IMPROVED: We have made it easier to update your Tennis ID profile information, and promote child accounts to full accounts when necessary.

 

 

Support Guides

Updated support guides for both League Manager and Match Centre can be found here:

 

Please ensure that you have logged out of League Manager, cleared your browsers cache/history, and then logged back in to ensure you see the latest updates to League Manager. If required, support information on how to clear browser data can be found HERE.

Should you have any queries related to how the above changes may impact Leagues or Tournaments, please contact your relevant State/territory Member Association Competitions & Events team. Alternatively, please don’t hesitate to contact our friendly team on 1800 PLAY TENNIS (1800 752 983) or email [email protected].

UPDATE: Intermittent data sync issues for Competitive Play systems (Player Profiles, UTR Ratings Activation, Match data)

Our technical team has been actively working to resolve the matter and we are pleased to confirm that player profile merge and match data remediation is underway.

We expect the majority of impacted player profiles will be resolved over the next 24-48hrs, in time for the next UTR Ratings update on Tuesday 24th October.

During the remediation period some Competition Administrators in League Manager may not be able to add specific players that show as not having completed their Competitive Player Profile. In this instance, please use the Unspecified Player option on digital scorecards as a temporary solution.

Throughout the investigations, other items requiring attention have been identified that may impact a very small sub-set of customer profiles. Should you encounter a problem with your profile following Tuesday 24th October, please contact [email protected] and our team will assist in resolving any issues.

We appreciate your patience and understanding throughout this period and apologise for the inconvenience the issue may have caused to your Tennis experience.

Intermittent data sync issues for Competitive Play systems (Player Profiles, UTR Ratings Activation, Match data)

Tennis Australia is currently aware of an intermittent data issue related to Player profiles and Match data not correctly updating across Competitive Play systems. The systems impacted include:

  • Tennis Connect (Tennis ID)
  • Match Centre
  • League Manager
  • Tournaments website
  • UTR Rating Activation

Due to the data sync issues, some players may experience delays in their UTR Rating being updated on Tennis Australia platforms.

The cause of the problem has been identified and the Tennis Tech team are working to resolve the issue. We understand and apologise that the service disruption is impacting your Tennis experience and we are working to restore normal service as quickly as possible.

Once the issue is resolved, we will provide an update on support.tennis.com.au.

The Competitive Play team.

League Manager & Match Centre Update – Thursday 7 September

As part of the introduction of all players competing in Australia being required to have a Competitive Player Profile from 1 September 2023, several key changes to League Manager and Match Centre will be released on Thursday 7 September to support the competition experience for all players and administrators.

Please note the following key functionality changes to League Manager & Match Centre to be released Thursday 7 September:

 

League Manager

  • Only players that have registered and have a Tennis ID will appear when searching for a player to add to a team/competition/scorecard.
  • Only players with a Competitive Player Profile (that is a player with a Tennis ID and Activated UTR Rating) can be added to a team/competition/scorecard. Note that this change does not impact players that are already added to a team, only new players to teams and new season competitions.
  • In the returned player search list, a new column ‘UTR Activated’ has been added to indicate a player has/has not completed the UTR Rating activation process.
  • Instruction text in the player search feature has been updated to assist administrators in identifying players that are required to complete their Competitive Player Profile.
  • Minor bug fixes

 

Match Centre

  • Players must have completed their Competitive Player Profile (that is a player with a Tennis ID and Activated UTR Rating) to register to any competition.
  • Where a player has not completed their Competitive Player Profile, they cannot register for a competition, or join a team, and will be shown a message indicating that they must Activate their UTR Rating before they can continue.
  • When adding a player via a match scorecard, only players with a Competitive Player Profile can be added. A message will display where required for players that need to activate their UTR Rating.
  • A pop-up message upon login will appear for players that have not completed their Competitive Player Profile as required.
  • Where a person activates their UTR Rating on their Tournaments profile first, their Match Centre profile will display the following text ‘UTR will link in 7 days’ until the next UTR Ratings update which occurs every Tuesday. After which the persons UTR Rating will display.
  • Minor bug fixes

 

Support Guides

Updated support guides for both League Manager and Match Centre can be found here:

 

Please ensure that you have logged out of League Manager, cleared your browsers cache/history, and then logged back in to ensure you see the latest updates to League Manager. If required, support information on how to clear browser data can be found HERE.

Should you have any queries related to how the above changes may impact Leagues or Events, please contact your relevant State/territory Member Association Competitions & Events team. Alternatively, please don’t hesitate to contact our friendly team on 1800 PLAY TENNIS (1800 752 983) or email [email protected].

 

FAQ’s related to the latest updates:

Why are we requiring players to have a Competitive Player Profile?

All players competing in Australia are required to have a Competitive Player Profile from 1 September 2023. Whether playing for fun at a local club or professionally on the global circuit, the Competitive Player Profile will ensure participants receive the best playing experience for their level and enables the ability to improve the competition experience for all.

 

What are the benefits of players having a Competitive Player Profile?

A better playing experience through level-based play and a range of benefits including:

  • UTR Rating
  • Endorsed Event & League entry
  • AO and Summer of Tennis ticket offers
  • Discounts & Special offers
  • Personal injury insurance
  • Exclusive events & Content

 

How do players register for a Competitive Player Profile?

Information regarding how players can currently complete their Competitive Player Profile can be found HERE.

The TA Support site for information on Ratings, League Manager and Match Centre is here https://support.tennis.com.au/.

 

Are League Manager administrators required to have a Competitive Play Profile?

No. If you are not participating/playing competitive tennis, and only require access to League Manager for administrative purposes you are not required to have a Competitive Player Profile. You still will be required to have registered for a Tennis ID and logged into Match Centre to be given access to League Manager.

 

Does a Team Manager need a Competitive Player Profile?

Yes. If a Team Manager is wishing to be added to a team to access and enter scores for a team in Match Centre, the Team Manager must have a Competitive Player Profile to be added to the team.

 

Additional FAQ’s on the Competitive Player Profile can be found HERE.

 

 

Are you an association or club administrator interested in using League Manager (Tennis Australia’s free online competition management system) for your competitions? Please click HERE for more information.