Important Notice: Single sign in now live. For more information Click HERE

Support Centre

Find all the answers to your question

News & Updates

Tennis Profile & Competitive Play websites Update – Friday 27 March

We’ve rolled out a range of improvements to Tennis Identity to make your experience smoother, more reliable, and easier to manage.

Here’s an overview of what’s been updated today:

  • UTR Activation – Clearer Guidance and Fewer Loops

Players activating their UTR Rating will now see clear error messages and next steps if activation fails, instead of getting stuck in a loop. This means you’ll know exactly what to do if something goes wrong, and make connecting your UTR Rating more reliable so you can complete your Competitive Player Profile and get on court.

  • Improved Error Messages for Sign-In and Profile Issues

We’ve updated our error messages across Tennis Profile and League Manager/Match Centre to be more specific and actionable. If something goes wrong with your sign-in or profile validation, you’ll now see exactly what needs fixing, helping you resolve problems easier and reducing the need to contact support.

  • Tennis Profile pages – Incremental Improvements

We’ve made a series of small but important updates to the Tennis Profile portal, including clearer button labels, improved tips, and better mobile rendering. These changes make it easier to navigate and reduce the risk of errors managing your profile.

  • Better Guidance for Linking Child Profiles

Parents and guardians will now see improved instructions, contextual help, and updated support documentation. This helps prevent duplicate accounts and makes onboarding smoother for linking Child profiles to your account.

  • Missing Match History and Ratings

We’ve delivered improvements to how match results and ratings are processed between Match Centre, Tournaments and UTR Sports. This means your match data and ratings are more accurate, improved processing of results and reducing support queries.

  • Coming next week

Looking ahead to next week, we’ll be rolling out further improvements including clearer error handling on the Tournaments site, better support for Google social sign-in users, updated information to help with account switching and other minor enhancements.

If you have any questions or need help, check out our Support Centre for more information and resources. Alternatively, please don’t hesitate to contact our friendly team on 1800 PLAY TENNIS (1800 752 983) or email [email protected].

Venue Automation System (aka Book a Court) PIN Issue

UPDATE – If you are affected by this issue, please reset your modem using the system reset key, or turn off power to the system enclosure until the keypad(s) completely switch off (i.e. it doesn’t beep or light up).

If you’re still experiencing issues, please contact Tennis Australia Customer Support. 

Please note it may take a few minutes for the booking data to download and for PIN access to begin working again.

There is currently a VAS (BAC) issue where booking PINs may not be providing access to the gate. This appears to have started on Thursday 5th of March and is limited to venues using a specific SIM connection.

The issue has been escalated with Complete Security Solutions (CSS), who have also raised it with their service provider for urgent investigation.

If you are affected by this issue, we recommend resetting the modem using the reset key on the system enclosure to see whether this resolves the problem. There is a small insert on the bottom of the system enclosure where the reset key can be inserted. The mechanism is spring-loaded, so the key will need to be twisted and held for approximately 5 seconds, which will power the router off and back on.

Alternatively, you can turn off the power to the enclosure for 3–4 hours. Once the keypads are completely off, the power can then be turned back on. This will complete a full system reset.

However, please note that this is not guaranteed to resolve the issue.

Note: the public/private site PIN should still give access to the gate if required. 

We will provide a further update as soon as we receive more information

Planned system outage – tournaments.tennis.com.au – Tuesday 25 November

Tournaments.tennis.com.au will be undergoing scheduled maintenance on Tuesday 25 November from 6:00pm to 11:00pm (Melbourne, AEDT).

During this time, tournaments.tennis.com.au will be unavailable.

What to expect

  • Users will not be able to log in or access any services.
  • A maintenance page will appear for anyone attempting to access the system during the outage.
  • Normal service will resume once the maintenance is complete.

Why this is happening

This work is part of Tournament Software’s planned maintenance and system updates.


Need help?

If you have any questions or experience issues after the outage window, please don’t hesitate to contact our friendly team on 1800 PLAY TENNIS (1800 752 983) or email [email protected].

Single Sign In Support Materials

Welcome to Tennis Australia’s new Single Sign In

You can now access all your Competitive Play platforms – Match Centre, League Manager, and Tournaments, with one simple login.

Important update for child accounts (Under 15 years)

What’s changed?

Children under 15 can no longer sign in with their own username and email address. Instead, their Tennis Profile must be managed by a parent or guardian through the adult’s account.

New to Tennis Australia? Create your ProfileAlready have a Tennis ID? (Number starts with 66…)
Adults (Players, Coaches, Club Admins, Volunteers)

1. Register for a Tennis Profile
Sign up to access competitions, clubs, and programs. Your profile works across Match Centre, League Manager, and Tournaments.
2. Complete your Competitive Player Profile
Planning to play competitively? Activate or link your Universal Tennis Rating (UTR). If you already have a UTR account, simply connect it to your Tennis Australia profile.


Parents / Guardians

1. Register yourself first
Create your own Tennis Profile if you don’t already have one.
2. Add or Link your child
Children under 15 must be linked to a parent or guardian account. From your profile, create or link an existing child profile.

Note – When your child turns 15, you can promote their profile to an adult account or choose to unlink/deactivate it if needed.
Adults (Players, Coaches, Club Admins, Volunteers, Parents/Guardians)

1. Log in with your email
Use the email address associated with your Tennis ID to access your new profile.
2. Update your details
Review and update your profile information.
3. Add or Link child accounts
Children under 15 must be linked to a parent or guardian account. From your profile, create or link an existing child profile.

Note – When your child turns 15, you can promote their profile to an adult account or choose to unlink/deactivate it if needed.








Support Guides

View the links below for step-by-step guides to support you with the new Single Sign In changes.

Ratings

Activating your Universal Tennis Rating (UTR)UTR Sports and Tennis Australia have partnered together to make the Universal Tennis Rating (UTR rating) the official rating of tennis in Australia. To play competitive and recreational tennis in Australia, you’ll need to activate your UTR Rating from your Tennis profile.
Linking your existing UTR Account to your Tennis Australia AccountIf you already have a pre-existing account with UTR Sports, you will need to log into your UTR Account and link your Tennis Australia account from there.

Child Profiles (Under 15)

Children under the age of 15 must have their Tennis Australia account linked to a parent or guardian. Before you can link your child’s account, you’ll need to first create your own account.

Create a new child accountOnce your account is set up, you can create child account/s by linking them to your account.
Link an existing child accountIf your child already has an existing Tennis ID, they can be added to a parent or guardian’s account. This includes children under 15 who previously had their own account but must now be linked to their parent/guardian’s account.
You can also link an existing child’s account if they are linked to another Primary parent/guardian’s account, but you would also like to view the child’s account.
Switch to your child’s profileIf you’ve linked your child’s account to your parent or guardian profile, you may notice that you can’t enter competitions or complete certain actions on their behalf. To access these features, log in under your child’s profile.
Promoting a child account to an adult accountWhen a child linked to your account turns 15, you can “promote” their account to an adult account. This will allow your child to have their own sign-in details and manage their own account independently.
Unlinking a child accountIf you no longer wish to have your child linked to your account, you can unlink them. Please note however, children under 15 must be linked to at least one parent/guardian’s account to remain active.
Deactivating a child accountIf you would like to change the Primary Parent managing your child’s account, you will first need to deactivate your child’s account. You can also deactivate your child’s account if the account is no longer required. Please note:
– To reactivate their account in the future, or link to an alternative Primary parent/guardian’s account, you’ll need to contact our Customer Support Team directly.
– Once deactivated, your child’s profile will no longer be accessible through any Tennis Australia applications.

Profile Management

Forgot/Reset PasswordIf you are having trouble logging into your account, try resetting your password.
Updating Personal DetailsYou can update your name, address, phone number, email address and gender within your profile. Note, if you need to change your Date of Birth, Competition Category or Nationality, contact our Customer Support Team directly.
Updating Communication / Notification SettingsYou can update your Communication / Notification Settings to increase or reduce the number of notifications you receive.
Please note however, that certain notifications will be sent regardless of your settings. These include, but are not limited to, competition registrations and payment confirmations.
Deactivating your accountIf you no longer wish to have a Tennis Profile, you can deactivate your account.

Troubleshooting

Unable to log inThere may be a number of reasons why you are unable to log in to your account:
– If you had multiple accounts, you will only be able to log in with the primary email address. If you are unsure what your primary email address is, please contact our Customer Support Team.
– If you previously had a child account, you now need to be linked to a parent or guardian’s account and will not be able to use your username to sign in. Your parent or guardian can link you to their profile when they register for an account.
– You may have signed up with a social login (e.g., Google, Apple or Facebook). Try using these details instead of an email/password combination.
– You may be entering an incorrect email address or password. Try resetting your password.
Unable to log in to my child’s account– Ensure that your child’s account is correctly linked to your account following these instructions.
– If you’re switching between accounts, you must fully sign out before logging in as someone else – this includes signing out from all tennis platforms that you have signed in to.
Note: If you have multiple tabs open in the same browser, the system will still recognise you as the first user. To fix this, sign out completely, close all tabs and then log back in with the correct account. Alternatively, you can use a different browser for each person to avoid this happening (e.g., Chrome for you and Microsoft Edge for your child).
Unable to enter results via MatchCentreIf you haven’t been able to enter match results through Match Centre over the weekend, please reach out to your competition administrator or club contact and provide a copy of your physical scoresheet.
Unable to enter a TournamentIf you are having difficulties signing in and need to enter a tournament, please contact the Tournament Director to arrange a manual entry.
Missing data from ProfilePlease contact our Customer Support Team via phone: 1800 752 983 or email: [email protected]
Account not loading as expectedWhen you use an Internet Browser, it saves some information from websites that you visit in its cache. Clearing the cache may fix certain problems, like loading or formatting issues on your Tennis profile.
Social logins (Google/Apple/Facebook)If you sign up using your email and password and later try logging on using a social login (e.g., Google, Apple or Facebook), the system will create a second account. These two accounts will not automatically be linked.
To avoid this, only use one sign-in method (either social login or email/password) and stick with it every time.
If you have already created two accounts accidently, please contact our Customer Support team at [email protected] and provide the email addresses associated with both accounts and we can help merge them for you.

If you still require further assistance, please contact Customer Support on 1800 752 983 / email:  [email protected]

Live: A new experience on tennis.com.au

Tennis Australia has launced a new Find, Book and Play experience on tennis.com.au, making it easier for you and your players to enjoy the game we all love. We encourage you to explore the new national court booking platform, which has replaced the previous site play.tennis.com.au.

We have added a new setting in the basic settings page of the Booking module, labelled OpenActive. This allows venues to share their court booking availability with Tennis Australia.

What is OpenActive?
OpenActive is a data standard that allows Tennis Australia to receive live activity and booking information (such as available courts, times, and prices) from Clubspark.

For venues, this means:

  • Your court availability and booking details can be published to the new Find, Book and Play experience
  • More players can then find, book, and play at your venue.

The OpenActive checkbox in your Booking module controls whether your venue’s booking feed is shared with Tennis Australia or not.

IMPORTANT: If your venue was already displaying on play.tennis.com.au, this setting is automatically on, and you do not need to take any action. For a specific guide on how your venue can appear on the new National Court Hire website, click here.

Have some questions or want to know more? Please click the link below.

FAQs – Booking Journeys

SINGLE SIGN IN NOW LIVE – Competitive Play websites – 21 August 2025

We are pleased to announce that we have introduced some changes to the way you sign-in and access your Tennis Australia Competitive Play websites (including Match Centre, League Manager and Tournaments). Thanks for your patience while we work to resolve known issues.

The update for 21 August includes the following changes:

  • Single sign in: You’ll use a single, secure sign in to access all Competitive Player platforms – including Match Centre, Tournaments and League Manager.
  • Multi-Factor Authentication (MFA): To keep your information safe, Multi-Factor Authentication (MFA) will be setup when you first sign in.
  • Universal Tennis Rating (UTR): You’ll be able to easily activate your UTR through Match Centre, without the need to create a profile on the UTR website.
  • Linked child profiles: Child profiles will be linked to their parent/guardian’s profile and will no longer require a separate email address to sign in. This will make it simpler and more secure to manage your family’s tennis activities.

For more information, visit tennis.com.au/compete

Support Guides

Check out the support guides for the above chances by clicking the below link:

Troubleshooting

Should you have any queries related to the above changes, please contact our Customer Support Team via phone: 1800 752 983 / email:  [email protected]

🎾 The new Clubspark Booking Module has launched! 🎾

🎾 Update 27/06 – The new Clubspark Booking Module is live across all venues! 🎾

We’re excited to share that a major upgrade to the Clubspark Booking Module is now live in all venues and all venues are once again visible on tennis.com.au
This is part of our ongoing investment in making court bookings easier, faster, and more flexible for clubs and coaches.

🆕 What’s changing?

  • A more powerful, easier-to-manage court booking experience
  • Greater control for clubs and coaches to set up and manage bookings
  • Faster access to new features as they roll out
  • Performance improvements and bug fixes

💡Key Changes You’ll Notice in This Upgrade💡

  • Configuration button is now called Settings and can be accessed using the new navigation bar on the left-hand side
  • Archived courts will not be migrated across to the new module. You will need to re-add these courts if they don’t appear as a resource. A new ‘delete’ function will be available, replacing the archived function.
  • Court access & lighting instructions have been merged into one ‘confirmation email’ text box – we suggest reviewing these instructions and updating as necessary. This setting is now called Booking emails.
  • Schedules & rulesets will automatically be migrated across to the new module for you, however you may notice a change in colour of the ruleset/s.
  • Canceling multi-court & recurring bookings work differently in the new module. Cancelling a multi-court or recurring booking mid-play will completely remove the session from the booking sheet and the booking will be moved to the ‘Cancelled’ tab in the admin area.
  • Additionally, as a result of the above point, you may notice extra records of cancelled bookings in the admin area. All future dates of recurring bookings that were cancelled will be displayed in the ‘Cancelled’ tab, previously these cancelled bookings would not display for future occurrences.
  • Booking with no contact is now possible when making a booking as an admin. If you want to assign a contact to a booking, ensure you select a contact using the Contact field box (search function or select ‘me’). Note, for any venues with gate access and/or lighting integration (i.e. Igloohome, VAS/Protege or BCS), a booking pin will still be generated for bookings with no contact assigned.
  • New sub-categories are available when booking as an admin. E.g. when selecting the booking category as Coaching, you will have sub-categories to select from a drop-down menu.
  • The Dashboard module will be slow to populate data correctly across widgets, tables and reports. Please allow a few days for this to display accurately.

Note:
There has been a change to the URL, which may affect existing hyperlinks and bookmarks.  A redirect has been implemented to ensure continued access.

Thanks for everything you do to support tennis in your community — we hope you enjoy the new Clubspark upgrade & please feel free to share any feedback as it’ll only help us improve the experience.

Online webinars have been completed and will be scheduled frequently, please keep an eye out on the ‘Home Page‘ within the admin area of Clubspark for more details. Click here to access the content of the webinar.

Thank you.

 

RESOLVED: Competitive Player Profile – Activate my UTR Rating Issue

We are pleased to inform you that the problem customers were experiencing when attempting to activate their UTR Rating via their player profiles is now resolved.

Thank you for your patience as we worked through this issue to restore normal service.

 

The Competitive Play Team

Competitive Player Profile – Activate my UTR Rating Issue

Tennis Australia is currently aware of an issue related to customers attempting to activate their UTR Rating via their player profiles on Match Centre or Tournaments.tennis.com.au:

We understand and apologise that the service disruption is impacting your Tennis experience and we are working to restore normal service as quickly as possible.

Once the issue is resolved, we will provide an update on support.tennis.com.au.

The Competitive Play team.

RESOLVED: Competitive Player Profile issue – UTR Profiles unlinking from Tennis account.

We are pleased to inform you that the problem causing UTR profiles to unlink from Competitive Player Profiles has now been resolved.

For the limited number of customers affected, their accounts were restored this morning during the weekly ratings update and their profiles will now display as normal.

Thank you for your patience as we worked through this issue.

 

The Competitive Play Team