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– Email contacts & Include attachments to your mailing

Platform/Product/Module: ClubSpark – Contacts (only)
Function: How do I email club members that are subscribed to my club’s comms & Include any attachments (files or pictures) in your mailing using the Contacts module

 

 

Clubs have the ability to email contacts – that haven’t ticked unsubscribe to your club’s communications – directly from ClubSpark and add a personal file to their mailing.

If you’re looking send a file that is over 1MB, you have the ability to compress it it to less than 1MB using different online tools such as:
– For PDF
– For Images

If you’re looking to create a newsletter, please follow these instructions.

 

Note:

Contacts have the option to unsubscribe from emails that are sent from your venue. If the user does unsubscribe then they will still receive any automated emails such as payment renewals, reminders etc… The unsubscribe option will impact emails that you generate, such as newsletters.

 

 

1.

First, make sure the contacts you’re looking to email to, haven’t unsubscribe from your club’s communications – they can do so when signing up or from their user’s profile directly.

In the example below, the contact has unsubscribed:

 

 

Note:
If you cannot see the ‘Unsubscribed’ column then you will have a filter on your columns, above the column headers you have a ‘More Columns’ option, select the arrow and a criteria list will appear where you can select and deselect what information you would like to view in the contacts module.

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2.

From the Contacts module, tick all the members you want to write to and click on the mail icon.

Note:
You can use the filter functionality to quickly select certain type of contacts (e.g. Active Member, Lapsed Member, Junior only, etc.)

 

 

2.

In the mailing pop up window, click on the browse button under Attachment.

Note:
If an image file is too big, click the little picture icon and use the ClubSpark file library to upload your image from there.

 

 

3.

Select the file or picture you want to include in your mail, from your personal file library.

 

Note:
Emails from the contacts module won’t go to:

  • people who have unsubscribed from club’s email-comms
  • who don’t have an email address associated with their record
  • who appear multiple times (e.g. duplicate email address)
  • are a junior (Emails for juniors will go out to their parent/guardian)

 

 

Need more help? Contact Customer Support on 1800 752 983 or email [email protected]