Court Hire – Igloohome Smart Padlock access solution integrated with ClubSpark online Bookings
There are currently two models of the Igloohome Padlock, the Igloohome Lock 2E and the original Igloohome Lock. Please click here if you’re unsure which lock you have and for a summary of the key differences.
To help you get started using your new Igloohome Smart Padlock and Igloohome app, and for ongoing queries and troubleshooting, please refer to the below FAQ guides:
Igloohome Lock 2E Setup and Troubleshooting FAQ Guide
Igloohome Lock Setup and Troubleshooting FAQ Guide
PINs are not being generated?
If PIN’s are not being generated for bookings, please confirm that the Igloohome lock is added to Clubspark and your court configuration settings. Please see the following support article for guidance – https://support.tennis.com.au/articles/how-to-configure-your-igloohome-lock-with-clubspark/
If you are still having issues with PINs being generated please complete the following steps:
- Resync the lock with the Igloohome app (requires you to be in close proximity to the lock)
- Confirm the exchange code is still active within Iglooconnect (make sure the lock is showing in the active tab on Iglooconnect and not expired)
- Disconnect and reconnect the lock to ClubSpark. Guide to assist in disconnecting the lock – https://support.tennis.com.au/articles/how-to-disconnect-your-igloohome-lock-with-clubspark/
If you are still experiencing issues with pin generation after following the above steps, please email Customer Support on 1800 752 983 or email [email protected] with the steps you’ve completed so far.
For all other hardware related issues (i.e. lock is not locking), please contact our Igloohome supplier directly via [email protected] or 03 9981 0486. Please ensure you provide the Bluetooth ID for your lock and any videos which help show your issue.
NOTE: If you are interested or want to know more about the Igloohome Lock, please reach out to your relevant State representative.