The Igloohome Smart Access Solution allows clubs to provide secure, automated court access integrated directly with Clubspark online bookings. There are two Igloohome products available, the Igloohome Keypad and the Igloohome Smart Padlock.
Setup and Troubleshooting Resources
To help you get started with your new Igloohome product and the Igloohome app, and to assist with ongoing questions or troubleshooting, please refer to the following FAQ guides:
Note: the Padlock is available in two models — the Igloohome Lock 2E and the original Igloohome Lock. If you are unsure which model you have or would like to view a comparison of the key differences, please click here.
Troubleshooting: PINs Not Being Generated
If PINs are not being generated for bookings, please confirm that the Igloohome lock is added to Clubspark and linked to the appropriate resource/court. Click here for a support article demonstrating this process.
If the issue persists, complete the following steps:
- Resync the lock with the Igloohome app (you’ll need to be near the lock).
- Confirm the exchange code is still active in Iglooconnect (ensure the lock appears under the Active tab and is not expired).
- Disconnect and reconnect the lock in Clubspark.
- Click here for a support article on how to do this
If you are still experiencing issues after completing the above steps, please contact Customer Support at 1800 752 983 or [email protected]. Please include details of the troubleshooting steps you have already completed.
Hardware Support
For all other hardware-related issues (e.g. the lock is not locking or responding), please contact our Igloohome supplier directly:
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Email: [email protected]
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Phone: 03 9981 0486
Please include your Bluetooth ID and, if possible, videos that demonstrate the issue.
Interested in Igloohome?
If you are interested in implementing the Igloohome Lock or Keypad solution at your club, please contact your State representative for more information.