Important Notice: Competitive Play websites will have limited functionality from 19-21 August 2025 Find out more

Support Centre
  • Home
  • News & Updates
    • Ratings
    • Match Centre
    • League Manager
    • Clubspark
    • My Tennis 2
  • Support Guides
    • Ratings
    • Match Centre
    • League Manager
    • ClubSpark
    • My Tennis 2
  • Contact Us
  • Home
  • News & Updates
  • Ratings
  • Match Centre
  • League Manager
  • Clubspark
  • My Tennis 2
  • Support Guides
  • Ratings
  • Match Centre
  • League Manager
  • ClubSpark
  • My Tennis 2
  • Contact Us

Support Centre

Find all the answers to your question

All
My Tennis League Manager Clubspark Match Centre UTR Rating

Product Knowledge Base »

Book a Court


  • All
  • Admin & Payment
  • Add-Ons
  • Bookings & Igloohome
  • Contacts
  • Events
  • Memberships
  • Programs & Camps
  • Website & Online Presence
  • To Share with Club's Members
  • Coach Guides

General

  • 🎾 The new Clubspark Booking Module has launched! 🎾
  • ClubSpark Coach Management Flyer
  • Clubspark for Clubs Flyer
  • Clubspark Update – Coaching Credits Release 06 DEC 2023
  • Daily Email Booking Reminders
  • Enhanced Navigation within Modules
  • How to Add a Member and Confirm Membership when a member joins offline
  • How to Apply Credit to a Court Booking
  • How to apply credits to a class or individual
  • How to apply Updated Booking Rules
  • How to book a court on new booking module as an Admin
  • How to Bulk Cancel Court bookings
  • How to Change Website Font Settings
  • How to Create a Discount Code (Promo Code)
  • How to manage and update credits within Clubspark
  • How to Review and Cancel Credits
  • Multiple Booking sheets and Improved Resources allocation
  • Stripe & internet security note/guidance for clubs
  • What to check when Members can’t book courts at the correct rate

*New & Most used Articles*

  • – Changing a user’s Details or Email
  • – How to be seen on the National Play Tennis Website! (make it easier for casual players to find your venue)
  • — Memberships Renewal —
  • Add a family member to your account (link a junior account)
  • Booking a court on behalf of Family Members
  • Daily Email Booking Reminders
  • How to Add a Member and Confirm Membership when a member joins offline
  • How to apply credits to a class or individual
  • How to book a court on new booking module as an Admin
  • How to Bulk Cancel Court bookings
  • How to Change Website Font Settings
  • How to Create a Discount Code (Promo Code)
  • How to manage and update credits within Clubspark
  • How to Review and Cancel Credits
  • Multiple Booking sheets and Improved Resources allocation
  • Stripe & internet security note/guidance for clubs
  • Trouble with your Log In
  • Use the ClubSpark ‘Contact Us’ form instead of posting personal information.
  • What to check when Members can’t book courts at the correct rate
  • Booking Settings (e.g. limit booking duration, opening times)
  • Schedules and Pricing – court hire rates & availability

Where To Start?

  • — Get started with Memberships
  • — Get Started With Your Booking/Court Hire Module
  • — Where to Start with ClubSpark? —
  • Activate your Modules in ClubSpark
  • ClubSpark Coach Management Flyer

Software Training

  • -VIDEO: ClubSpark – Training Webinar Recordings
  • ClubSpark – Software Training Schedule
  • USER GUIDE: ClubSpark – User Guide for Tennis Club Admin
  • Venue Automation System (Book a Court) – Software Training Schedule
  • VIDEO: ClubSpark Court Hire Training
  • VIDEO: MT2 to ClubSpark – Training Webinar Recording

Club Profile & Administration

  • – Changing a user’s Details or Email
  • – See How Your Club Emails Look (e.g. booking confirmation, payment requests, etc.)
  • Add & Edit Your Venue Consents
  • Bookings Dashboard and Reporting (for Admin)
  • Build a report about specific member(s) only
  • Export Booking Data
  • Manage Your Club Administrators (Roles, Responsibilities & Notifications)
  • Update your Venue Profile (Junior age, Contact Details, Socials…)
  • View email history in the Admin area

Taking Online Payments (Stripe)

  • 1. What is Stripe?
  • 2. Stripe – Platform Fees Explained
  • 3. How to set up a Stripe account: what do I need
  • 4. Connect your Stripe account to ClubSpark
  • 5. Need Help with Stripe – What to do if my Stripe account is restricted
  • Stripe use and troubleshooting – Refunds, payment failed, etc.

Contacts Module

  • – Changing a user’s Details or Email
  • – Email contacts & Include attachments to your mailing
  • -VIDEO: Overview of Contacts Module
  • 1-Add & Edit new Contacts
  • 2-Add memberships to a Contact record
  • 3-Merge duplicate Contact records
  • 4-Delete and/or Archive Contact records
  • 5-Tag groups of Contacts (e.g. for targeted comms)
  • Enhanced Navigation within Modules
  • Invite a contact to register
  • Newsletter in ClubSpark
  • Use the ClubSpark ‘Contact Us’ form instead of posting personal information.
  • View email history in the Admin area

Website Module

  • 1-Activate your ClubSpark Website – Get your Club online and add custom pages
  • 2-Make your website Homepage powerful
  • 3-Add sub pages to your Website
  • 4-Update your Website Settings (e.g. change logo & colour scheme)
  • 5-Add Website ‘News’ page & articles (e.g. advertise events & celebrate success!)
  • 6 – Upload Files & Images (+ Create clickable text links)
  • 7- Manage your website Contact Page
  • Enhanced Navigation within Modules
  • How to Change Website Font Settings
  • Search Engine Optimisation (SEO) Tips
  • Use the ClubSpark ‘Contact Us’ form instead of posting personal information.

Optimising Online Presence

  • – How to be seen on the National Play Tennis Website! (make it easier for casual players to find your venue)
  • — How to be seen on the National Play Tennis Website if you’re not using ClubSpark as your booking system (3rd party system)?
  • -DOWNLOAD: Booking Marketing resources & guides – Social media & digital promotion
  • Newsletter in ClubSpark
  • Search Engine Optimisation (SEO) Tips
  • Set up a redirect between your old website provider and your new ClubSpark website
  • Tracking your club’s website performances – Google Analytics
  • Update your Venue Profile (Junior age, Contact Details, Socials…)
  • Widget – Add the ClubSpark Booking shortcut to your club’s website

Manage Your Bookings

  • — Get Started With Your Booking/Court Hire Module
  • 1- Entering a booking manually + edit offline payment
  • 2- Edit an existing booking
  • 3- Cancelling a booking (as admin)
  • 4- Refund a booking manually (outside the cancellation refund window)
  • Court hire access & lighting solutions integrated with ClubSpark
  • Daily Email Booking Reminders
  • Enhanced Navigation within Modules
  • How to Apply Credit to a Court Booking
  • How to apply Updated Booking Rules
  • How to book a court on new booking module as an Admin
  • How to Bulk Cancel Court bookings
  • How to Create a Discount Code (Promo Code)
  • How to Review and Cancel Credits
  • Multiple Booking sheets and Improved Resources allocation
  • Recurring Bookings & Booking Categories
  • VIDEO: ClubSpark Court Hire Training
  • What to check when Members can’t book courts at the correct rate

Booking Module - Configuration

  • Multiple Booking sheets and Improved Resources allocation
  • Booking Settings (e.g. limit booking duration, opening times)
  • Creating a new schedule
  • Schedules and Pricing – court hire rates & availability
  • Pricing – Give Discounted Court Hire (if you don’t use ClubSpark to Manage your Memberships)
  • Courts – Customise the order of courts on your booking sheet
  • Instructions – on a booking (e.g. how to access the venue)
  • Court hire considerations and instructions
  • Calendar (start/end court hire time & dates)
  • Roles & Responsibilities – for Staff members (e.g coach, booking admins, etc.)
  • Widget – Add the ClubSpark Booking shortcut to your club’s website

Booking Module - Venue Automation System

  • -DOWNLOAD: Sample Venue Terms of Use (Venue Automation System)
  • Court Hire – Venue Automation System (formerly known as Book a Court) Flyer
  • Public and Private Site PINs – VAS
  • USER GUIDE: Court lighting and Venue Automation System
  • USERGUIDE: Venue Automation System (Book a Court) – Troubleshooting Hardware Issues
  • Venue Automation System (Book a Court) – Software Training Schedule
  • VIDEO: ClubSpark Court Hire Training

Booking Module - Igloohome Padlock

  • 1-Register as a lock user & pairing lock
  • 2-Purchase & generate an Exchange Code
  • 3- How to configure your Igloohome lock with ClubSpark
  • Court Hire – Igloohome 2E Lock VS Igloohome Lock
  • Court Hire – Igloohome Flyer
  • How to cancel your Igloohome lock Exchange Code Subscription
  • How to disconnect your Igloohome lock with ClubSpark
  • Igloohome Smart Padlock User Guides, Setup, Troubleshooting, and Escalation
  • Removing old, connecting new – Igloohome Lock

Booking Module - BCS Light Controller

  • BCS Lighting Flyer
  • Configure your BCS Court Light Controller
  • How to connect your BCS Light Controller with ClubSpark
  • How to create recurring PINs for your BCS controller
  • Manually turning BCS lights on/off
  • Setting Configuration 1 (Command 55)
  • Setting Configuration 2 (Command 56)
  • Setting Configuration 3 (Command 57)
  • USER GUIDE: BCS Light Controller FAQs & Troubleshooting + Electrician Installation Guide

Bookings Report

  • Bookings Dashboard and Reporting (for Admin)
  • Export Booking Data

Memberships - General

  • — Get started with Memberships
  • — Memberships Renewal —
  • -VIDEO – ClubSpark: Overview of Membership Module
  • Build a report about specific member(s) only
  • Enhanced Navigation within Modules
  • Import members from an Existing package to another one
  • Import members from an External system to ClubSpark
  • Life Memberships
  • Membership Settings (renewals, offline payments, T&Cs)
  • Schedules and Pricing – court hire rates & availability

Create & Edit Membership Packages

  • 1-Create new membership packages
  • 2-Edit a membership package
  • 3-Change the cost of a single membership
  • 4- Delete an individual membership
  • 5 – Archive a Package

Communicate & Manage your Members

  • — Memberships Renewal —
  • Add a Junior member to a Junior Membership
  • Add family members to a family membership
  • Email members & View email history
  • Import members from an Existing package to another one
  • Include attachments (picture only) to your mailing – from the membership module
  • Invite non-registered Members to Register Online at your Club
  • Newsletter in ClubSpark

Manage Membership Payment

  • -DOWNLOAD: Tax Invoice Template
  • 1-Check & Edit membership payment
  • 2-Send membership payment requests
  • 3- Add a membership payment manually (ex: offline payments)
  • Enhanced Navigation within Modules
  • Pro Rata payments for Fixed Date Membership packages
  • Refund a membership

Manage Monthly Paid/ Subscription Membership

  • — Memberships Renewal —
  • 1-Set up a monthly subscription for a membership package
  • 2-Check payment records for a monthly subscription
  • 3- Edit the cost of a membership subscription
  • 4-Cancel a membership subscription

Payments / Add-Ons: Purchasing Extra Products

  • 1-Add extra products to a Membership (e.g. special deal / equipment)
  • 2-Manage & export Product Add-ons Orders
  • 3-Check the Add-on Order details page (e.g. to update status, cancel or refund)
  • 4-Cancel and refund product add-on orders
  • 5-Products table: all active or archived Add-on products

Events Module

  • – Communicate with your Participants (emails + automatic reminders)
  • 1-Create a new Event
  • 2-Add bookable Activities and Sessions to your Event
  • 3-Change the order of Activities on the Event web page
  • 4-Delete and Edit Activities or Sessions
  • 5-Cancel / Delete an Event (after all Activities have been cancelled)
  • Add Player to an Event
  • View attendees against activities in Events

Programs Module

  • 1-Create new Program Categories and Archive them
  • 2-Create new bookable and ‘members-only’ Programs
  • 3-Add new participants to a session manually
  • 4-Edit or Cancel a session from a Program
  • 5- Taking offline payments for Programs & Courses
  • 6-Refund participants from a session in a Program
  • Add Participants once a session has already started (+ send an online payment request)
  • Book into a Program on behalf of a child
  • Discount – Create vouchers and credits for programs
  • Enhanced Navigation within Modules
  • Hot Shots Community Play Program
  • How to apply credits to a class or individual
  • How to Create an Adult Program
  • How to manage and update credits within Clubspark
  • Introduction to Programs (Video)

Holiday Camps

  • 1-Create a Holiday Camp program
  • 2-Sibling & Member Discounts for Holiday Camps
  • How to set up a holiday camp (Video)

Programs (Coach Information)

  • Build ongoing pay-for-play sessions
  • Create a single-session
  • Duplicate a program for future terms
  • How to apply credits to a class or individual
  • How to manage and update credits within Clubspark
  • How to mark attendance for term-based payment programs
  • Reconcile a client’s payment
  • Set up a private lesson
  • Set up a term-based program
  • Setting up coaching staff

Information for your Members

  • – Create a Member Account –
  • -DOWNLOAD: Sample Member Comms
  • -DOWNLOAD: Tax Invoice Template
  • Add a family member to your account (link a junior account)
  • Add products/merch to your basket
  • Book into a Program on behalf of a child
  • Booking a court on behalf of Family Members
  • How to Hire a Court – Guests/Non-Members
  • Renew your Club membership
  • Sign up to a membership
  • Sign up to a membership with a monthly subscription
  • Sign up to a Program (or book a session within a program)
  • Trouble with your Log In
  • Update Personal Details & Consents (e.g. unsubscribe to a newsletter)
  • Facebook
  • Twitter
  • YouTube
  • RSS

© Copyright 2025 Tennis Australia.