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We are pleased to inform you that the problem causing UTR profiles to unlink from Competitive Player Profiles has now been resolved.
For the limited number of customers affected, their accounts were restored this morning during the weekly ratings update and their profiles will now display as normal.
Thank you for your patience as we worked through this issue.
The Competitive Play Team
We are pleased to announce that Coloured Ball Ratings (CBR) are now integrated with League Manager, Match Centre and the Tournaments website.
For information on Coloured Ball Competition and Coloured Ball Ratings visit Coloured Ball Competition | Competitive Play | Tennis Australia – Click HERE.
The release update for Wednesday 25 June, includes the following improvements:
League Manager
Match Centre
Tournaments website
Support Guide
Check out the information guide on CBR by clicking the below link:
Please ensure that you have logged out of League Manager, Match Centre and the Tournaments website and cleared your browsers cache/history, and then logged back in to ensure you see the latest updates. If required, support information on how to clear browser data can be found HERE.
Should you have any queries related to how the above changes may impact Leagues or Tournaments, please contact your relevant State/territory Member Association Competitions & Events team. Alternatively, please don’t hesitate to contact our friendly team on 1800 PLAY TENNIS (1800 752 983) or email [email protected].
We are pleased to report that the issue Tennis ID log-in issue across Competitive Play systems is now resolved.
Please ensure you clear your web browser cache in the event you experience a problem when attempting to log in. If required, support information on how to clear browser data can be found HERE.
If you have any questions please don’t hesitate to contact our team on 1800 PLAY TENNIS (752 983) or email [email protected].
Tennis Australia is currently aware of an outage for Tennis ID Single Sign-On across Competitive Play systems where users cannot sign in. The systems impacted include:
• Tennis Connect (Tennis ID) login
• Match Centre
• League Manager
• Tournaments website
• MyTennis2
• Tennis.com.au login
The cause has been identified and the Tennis Technology team are working to resolve the issue. We understand and apologise that the outage is impacting your Tennis experience and we are working to restore normal service as quickly as possible.
Once the issue is resolved, we will provide an update on support.tennis.com.au.
The Competitive Play Team
Please note the following release update to League Manager on Friday 22 March, which includes the following:
League Manager
Support Guide
Check out the Regenerate Finals Fixtures support guide by clicking the below link:
Please ensure that you have logged out of League Manager, cleared your browsers cache/history, and then logged back in to ensure you see the latest updates to League Manager. If required, support information on how to clear browser data can be found HERE.
Should you have any queries related to how the above changes may impact Leagues or Tournaments, please contact your relevant State/territory Member Association Competitions & Events team. Alternatively, please don’t hesitate to contact our friendly team on 1800 PLAY TENNIS (1800 752 983) or email [email protected].
Our technical team has been actively working to resolve the matter and we are pleased to confirm that player profile merge and match data remediation is underway.
We expect the majority of impacted player profiles will be resolved over the next 24-48hrs, in time for the next UTR Ratings update on Tuesday 24th October.
During the remediation period some Competition Administrators in League Manager may not be able to add specific players that show as not having completed their Competitive Player Profile. In this instance, please use the Unspecified Player option on digital scorecards as a temporary solution.
Throughout the investigations, other items requiring attention have been identified that may impact a very small sub-set of customer profiles. Should you encounter a problem with your profile following Tuesday 24th October, please contact [email protected] and our team will assist in resolving any issues.
We appreciate your patience and understanding throughout this period and apologise for the inconvenience the issue may have caused to your Tennis experience.
Have some questions on what the Competitive Player Profile is? Click the below link to view FAQs:
As part of the introduction of all players competing in Australia being required to have a Competitive Player Profile from 1 September 2023, several key changes to League Manager and Match Centre will be released on Thursday 7 September to support the competition experience for all players and administrators.
Please note the following key functionality changes to League Manager & Match Centre to be released Thursday 7 September:
League Manager
Match Centre
Support Guides
Updated support guides for both League Manager and Match Centre can be found here:
Please ensure that you have logged out of League Manager, cleared your browsers cache/history, and then logged back in to ensure you see the latest updates to League Manager. If required, support information on how to clear browser data can be found HERE.
Should you have any queries related to how the above changes may impact Leagues or Events, please contact your relevant State/territory Member Association Competitions & Events team. Alternatively, please don’t hesitate to contact our friendly team on 1800 PLAY TENNIS (1800 752 983) or email [email protected].
FAQ’s related to the latest updates:
Why are we requiring players to have a Competitive Player Profile?
All players competing in Australia are required to have a Competitive Player Profile from 1 September 2023. Whether playing for fun at a local club or professionally on the global circuit, the Competitive Player Profile will ensure participants receive the best playing experience for their level and enables the ability to improve the competition experience for all.
What are the benefits of players having a Competitive Player Profile?
A better playing experience through level-based play and a range of benefits including:
How do players register for a Competitive Player Profile?
Information regarding how players can currently complete their Competitive Player Profile can be found HERE.
The TA Support site for information on Ratings, League Manager and Match Centre is here https://support.tennis.com.au/.
Are League Manager administrators required to have a Competitive Play Profile?
No. If you are not participating/playing competitive tennis, and only require access to League Manager for administrative purposes you are not required to have a Competitive Player Profile. You still will be required to have registered for a Tennis ID and logged into Match Centre to be given access to League Manager.
Does a Team Manager need a Competitive Player Profile?
Yes. If a Team Manager is wishing to be added to a team to access and enter scores for a team in Match Centre, the Team Manager must have a Competitive Player Profile to be added to the team.
Additional FAQ’s on the Competitive Player Profile can be found HERE.
Are you an association or club administrator interested in using League Manager (Tennis Australia’s free online competition management system) for your competitions? Please click HERE for more information.
Greetings from Tennis Australia! 🎾
As we continue our journey in the digital age, we felt it’s a good time to touch base on some best practices to keep your club’s financial transactions smooth and secure.
Firstly, a quick note on Stripe, the payment gateway integrated with our club management platform, Clubspark:
While Tennis Australia and your Member Association have facilitated the introduction of Stripe through Clubspark, please remember that the actual contract with Stripe is directly between your club and Stripe. We’re here to help with support wherever we can, but it’s essential that clubs have a clear understanding with the gateway provider. We’ve included some links here re how you access support from Stripe and your Member Association / Tennis Australia.
For enhanced security, we strongly recommend that if you have connected your Stripe account to Clubspark, refrain from using the same Stripe account on other websites, forms, or platforms.
Just like you’d use different keys for different locks, it’s best to keep online accounts separate to ensure if one is compromised, others remain safe.
In addition, please click here if you’d like to know more information about Stripe’s inbuilt fraud protection system, Radar. Radar is currently an additional benefit that Stripe can provide for a small fee on any transactions identified as potentially suspicious. Note that Radar has been applied by default to many of the Stripe accounts. Further, some of these have had their Radar fees waived to date. We are working with Stripe and ClubSpark on a simplified pricing and application model of these fees. If in doubt whether these are being charged to your account, please reach out to the TA support team. To add or remove Radar from your transactions, please reach out to Stripe directly at https://support.stripe.com/contact/login.
Reminder of some general Internet Safety Tips:
1. Regularly update passwords: It might sound basic, but updating passwords regularly and using strong, unique combinations can make a significant difference, and don’t share passwords.
2. Be cautious with emails: Avoid clicking on suspicious links, even if they seem to come from familiar contacts.
3. Secure your systems: Ensure that all your devices have the latest security patches and updates. If you’re unsure, consider seeking technical advice.
4. Educate & Train: Consider providing basic digital security training or resources for your team, especially if they access club systems.
Remember, while the online world offers fantastic opportunities for our tennis community to grow and engage, it’s always best to serve with caution! 😉
If you have any concerns or questions, don’t hesitate to reach out. Tennis Australia is here to support you in every way possible.
Stay safe, play hard, and see you on the court!
Clubspark has an ‘Contact Us” form for use on the website
Clubs should be advised to use this instead of posting personal email addresses and phone numbers of committee members and volunteers. These emails will not be stored in Clubspark – they will go directly to the email address chosen within the form settings.
Follow the simple instructions below