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Daily Email Booking Reminders

Daily Email Booking Reminders

This is a great new feature where Booking Reminder emails will be sent automatically from Clubspark to players each morning.

These emails will be sent only to players who have a Clubspark court booking (or multiple bookings) for that day.

  1. Daily booking reminders by email: Who is this useful for, and why?

For players – this will remind them on the morning of their upcoming daily booking(s), plus give them a chance to cancel any bookings if their plans have changed. As a result, this also means more courts will become available for more players

For clubs- this will help free up courts for another player, help reduce the chance of bookers/members not showing up for bookings, and help clubs manage court utilisation.

For Igloohome/BCS court bookers – this is a very handy PIN reminder, particularly for coaches or people with multiple PINS for multiple bookings at multiple venues on the same day. Note, this email will only if the booking is under the ‘Booking’ category (i.e. it will not send if it’s a coaching category booking).

  1. About the email reminders:
  • The emails will be sent each night (approx. 1am) to all users that have a court booking for that day.
    Note – Players/ court bookers will only receive an email if they have at least one court booking that day for that venue.
  • The email will be sent for ‘Booking’ category types only for now.
  • The email will go to the person who has made the booking (or to the person the booking is made on behalf of)
  • The booker /booking contact will get a separate email for each venue they have booking at that day (e.g., if a coach has bookings at 2 different venues on the same day, they will receive 2 emails that morning – one for each venue).
    *Note – club admins, coaches and comp admins should make bookings using the relevant category e.g. competition, coaching, event etc).
  • Users are opted into the reminders by default but can unsubscribe by clicking “manage your bookings” and under Profile: Privacy and consents; unticking the court booking reminders check box
    (see section 3 below for steps on how to do this).
  • Juniors: Booking reminder emails for juniors will be sent to their parent/guardian who is linked in Clubspark)
  • Here’s an example of what the email looks like.

Administrators Guide:

  1. As an admin, how can i see if someone is subscribed or unsubscribed to emails?

Admins can go to the player/parents’ Clubspark Profile and view the Consents panel to see if a player has subscribed to receive daily booking reminder emails.

  • If the player is subscribed to receive daily court booking reminder emails, they will see a “Court booking reminders’ tag in the ‘Consents’ panel.
  • If they have unsubscribed, this tag will not appear.
  • This can also be viewed within the contacts module by viewing the ‘consents’ column in the contacts table.

2. As an admin – how do I add custom text to booking reminder emails?

  • Go to the bookings module. Click Settings, then Booking Emails
  • 2 options will display, Confirmation Information and Reminder Information
  • Type your free text information in the Reminder information box.
  • Hint – it’s best practice to keep this text relevant to bookings and access.
    This will ensure formatting remains optimal, and all other player consents are not breached.
  • Click Save

Section 3: Users can unsubscribe from Daily Booking Reminder Emails as per below:

  1. Select Profile
  2. Select Privacy and consents
  3. Reminder Emails: Untick Court booking reminders
  4. Click on Update my preferences to save changes

 

How to apply Updated Booking Rules

 

Updated Booking Rules:

In this guide you’ll be shown how to apply the updated booking rules for members, non-member or anyone with a role at your venue.

Benefits to admins include:

  • More Control Over Court Access – Helps prevent users from booking too many sessions over a longer period, ensuring fairer access.
  • Optimised Resource Management – Reduces overbooking and ensures better court utilisation over extended periods.
  • Court booking management – Greater flexibility, better visibility, and improved booking management for clubs

To access the new settings:

Step 1:

Navigate to:

  • Booking Module page
  • select Settings from left hand navigation
  • followed by Basic Settings.

Step 2:

Scroll down till you reach the Booking Rules section.

New:
Booking rules have one new change, the Maximum Bookings per day has been replaced with:

  • Max Bookings during period – The maximum no. of bookings a user can make during a period and
  • Max Booking period (days) – Is the maximum no. of bookings users can make within the specified time frame (days)

Booking rules allow you to decide – (from right to left as per the image above)

  • Advanced booking period (days) – How far in advance a booking can be made
  • Maximum bookings during period – How many bookings a player can make
  • Maximum bookings period (days) – Within a given time period (days)
  • Maximum booking slots per booking – How long the player will be on court
  • Minimum booking slots per booking – What is the minimum time that the player has to book a court for.

Example:

In the attached image above for “Everyone”, with timings previously set as booking slot duration = e.g. 60 minutes – can be described as:

Advance booking period (days) = 10.  This means the player can book up to 10 days in advance of the date they would like to book.

Max bookings during Period = 0. This means the player has no limit to the bookings they can make (add a value if you’d like to change this).

The period is set as

Max bookings period (days) = 1. This means the player can make a booking, every 1 day.
Anything higher than 1, The system will check X days before and after, the date the user is trying to making a booking for. Eg. maximum bookings during a period are 5 and the maximum bookings period in days is 7, this would mean a user is restricted to 5 bookings in an 14 day period as it checks 7 days before and 7 days after the date.

Max booking slots per booking = 4. This means the player can use 4 x 60-minute slots.

Minimum booking slots = 1. This means that that the minimum time of court is 1 booking slots i.e 1 x 60-minute slots = 1 hour minimum time on court

With all of these rules in place, the player can: Make 1 booking, up to 10 days in advance, every day, with no maximum time on court and a minimum of 1 hour per booking.

Step 3:

You also have the option to add rules and apply these to different types of users. E.g. the advanced booking period for a user with a responsibility as a ‘Coach’ could be longer than everyone else. You can add further rules by clicking the ‘Add row‘ tab.

Step 4:

Finally, make sure you save any changes you make by clicking on the ‘Save settings’ button at the bottom of the page before you exit.

Enhanced Navigation within Modules

 

Enhanced Administrator Navigation:

All ClubSpark admins—whether at clubs, coaching, MA, or TA—will now see a streamlined navigation panel that makes it easy to move within your current module and jump to others in a single click.

You’ll reach core areas like the booking sheet faster than ever, saving time and effort. The fresh, cleaner design not only looks great but also boosts usability across the entire platform.

 

Multiple Booking sheets and Improved Resources allocation

 

Adding & Managing Resources in the Booking Module

  1. Navigate to Resource settings
    From the Home page, open the Booking Module via the navigation panel. Select Settings » Manage Resources.
  2. Resource settings displays 2 tabs:
  • Resources: Add or edit individual club resources available for hire.
  • Booking Sheets: Assign resources to existing sheets or create new sheets.

  1. Creating a New Resource
  1. Click Add Resource (top-right).
  2. Complete the options on the modal:
  • Basic Settings: Name, Activity Type, Lock Type
  • Resource Properties: Type, Surface, Size, Lighting – (Select the specific Activity Type for the sport or resource you’re adding, ie: Pickleball /Padel / Hitting Wall)
  • Assigned Booking Sheet (optional): Select an existing sheet to add the resource immediately.
  1. Click Add Resource to save (or Cancel to abort).
  2. Your new resource appears at the bottom of the Resources tab—click Edit to make changes.

  1. Adding a Resource to a Booking Sheet

Option 1: Assign to an Existing Booking sheet

  1. In Booking Sheets, expand the desired sheet.
  2. Click Assign Resources, select from the list of options, then save.

Option 2: Create a New Booking sheet & assign

  1. Click Add Booking Sheet.
  2. Enter a sheet name (up to 15 characters).
  3. Click Add Booking Sheet.
  4. Use Assign Resources on your new sheet to select and save resources (image above)

Tip: You can also edit sheets by removing resources via the same Assign Resources interface.

Final: Review Your Changes

Once resources are assigned, go to View webpage in the navigation panel to see your Booking sheets populated with the new resources.

 

Club Benefits of Multiple Booking sheets:
Venue and club administrators now have more control over facility bookings with our new Resources enhancement. You can highlight individual stand-alone spaces—such as tennis courts, pickleball courts, hitting walls, or ball machines—on their own booking sheets. By creating multiple sheets, you give members and your venue, clear options for hire.

Key Benefits

  • Flexible Bookings & Higher Utilisation
    Configure Resources to maximise court time and support a variety of sports and training formats.

  • Adaptable for New Activities
    Easily add emerging offerings—like Pickleball, Hot Shots, or Pop Tennis—to keep up with member interests.

  • Revenue Uplift
    Broader booking options drive more reservations and unlock new income streams.

  • Streamlined Operations
    Automate online reservations for every facility element to reduce administrative effort and free up staff time.

 

Adding Schedules to newly created Resources:

Once resources are added to the booking sheet, admins can open the Schedules module to assign or modify rulesets for those resources—or create new rulesets first and then apply them.

 

RESOLVED: Competitive Player Profile – Activate my UTR Rating Issue

We are pleased to inform you that the problem customers were experiencing when attempting to activate their UTR Rating via their player profiles is now resolved.

Thank you for your patience as we worked through this issue to restore normal service.

 

The Competitive Play Team

Competitive Player Profile – Activate my UTR Rating Issue

Tennis Australia is currently aware of an issue related to customers attempting to activate their UTR Rating via their player profiles on Match Centre or Tournaments.tennis.com.au:

We understand and apologise that the service disruption is impacting your Tennis experience and we are working to restore normal service as quickly as possible.

Once the issue is resolved, we will provide an update on support.tennis.com.au.

The Competitive Play team.

RESOLVED: Competitive Player Profile issue – UTR Profiles unlinking from Tennis account.

We are pleased to inform you that the problem causing UTR profiles to unlink from Competitive Player Profiles has now been resolved.

For the limited number of customers affected, their accounts were restored this morning during the weekly ratings update and their profiles will now display as normal.

Thank you for your patience as we worked through this issue.

 

The Competitive Play Team

 

League Manager, Match Centre and Tournaments website update – Wednesday 25 June

We are pleased to announce that Coloured Ball Ratings (CBR) are now integrated with League Manager, Match Centre and the Tournaments website.

For information on Coloured Ball Competition and Coloured Ball Ratings visit Coloured Ball Competition | Competitive Play | Tennis Australia – Click HERE.

The release update for Wednesday 25 June, includes the following improvements:

 

League Manager

  • NEW: Colour Ball Ratings (CBR) are now visible for all players that have a CBR
  • IMPROVED: You can auto-grade participants/teams into divisions using CBR Ratings based on predefined parameters. When your nominations have closed, click the ‘Auto-Grade Participants’ button, follow the steps to assist in allocating participants into divisions with ease based on CBR Ratings. Note: You can only auto grade on either UTR, or CBR separately.  
  • IMPROVED: League Manager Reporting outputs now also include CBR Ratings across all relevant reports.
  • IMPROVED: Ratings displays for players across all League Manager pages have been updated to improve consistency of displayed rating information.
  • FIXED: Year/Season selectors and dropdowns now have 2024/25 and 2025  available where applicable.
  • Minor bug fixes.

 

Match Centre

  • NEW: Colour Ball Ratings (CBR) are now visible for all players that have a CBR.
  • IMPROVED: Where a customer has a CBR, they can quickly access CBR information from their dashboard.
  • Minor bug fixes.

 

Tournaments website

  • NEW: Colour Ball Ratings (CBR) are now visible for all players that have a CBR.
  • Minor bug fixes.

 

Support Guide

Check out the information guide on CBR by clicking the below link:

 

Please ensure that you have logged out of League Manager, Match Centre and the Tournaments website and cleared your browsers cache/history, and then logged back in to ensure you see the latest updates. If required, support information on how to clear browser data can be found HERE.

 

Should you have any queries related to how the above changes may impact Leagues or Tournaments, please contact your relevant State/territory Member Association Competitions & Events team. Alternatively, please don’t hesitate to contact our friendly team on 1800 PLAY TENNIS (1800 752 983) or email [email protected].

 

UPDATE: Tennis ID log-in issue resolved – Competitive Play Systems

We are pleased to report that the issue Tennis ID log-in issue across Competitive Play systems is now resolved.

Please ensure you clear your web browser cache in the event you experience a problem when attempting to log in. If required, support information on how to clear browser data can be found HERE.

If you have any questions please don’t hesitate to contact our team on 1800 PLAY TENNIS (752 983) or email [email protected].

Tennis ID Single Sign-On Outage – Competitive Play Systems

Tennis Australia is currently aware of an outage for Tennis ID Single Sign-On across Competitive Play systems where users cannot sign in. The systems impacted include:

• Tennis Connect (Tennis ID) login
• Match Centre
• League Manager
• Tournaments website
• MyTennis2
• Tennis.com.au login

The cause has been identified and the Tennis Technology team are working to resolve the issue. We understand and apologise that the outage is impacting your Tennis experience and we are working to restore normal service as quickly as possible.

Once the issue is resolved, we will provide an update on support.tennis.com.au.

The Competitive Play Team