Article

Enhanced Navigation within Modules

 

Enhanced Administrator Navigation:

All ClubSpark admins—whether at clubs, coaching, MA, or TA—will now see a streamlined navigation panel that makes it easy to move within your current module and jump to others in a single click.

You’ll reach core areas like the booking sheet faster than ever, saving time and effort. The fresh, cleaner design not only looks great but also boosts usability across the entire platform.

 

Multiple Booking sheets and Improved Resources allocation

 

Adding & Managing Resources in the Booking Module

  1. Navigate to Resource settings
    From the Home page, open the Booking Module via the navigation panel. Select Settings » Manage Resources.
  2. Resource settings displays 2 tabs:
  • Resources: Add or edit individual club resources available for hire.
  • Booking Sheets: Assign resources to existing sheets or create new sheets.

  1. Creating a New Resource
  1. Click Add Resource (top-right).
  2. Complete the options on the modal:
  • Basic Settings: Name, Activity Type, Lock Type
  • Resource Properties: Type, Surface, Size, Lighting – (Select the specific Activity Type for the sport or resource you’re adding, ie: Pickleball /Padel / Hitting Wall)
  • Assigned Booking Sheet (optional): Select an existing sheet to add the resource immediately.
  1. Click Add Resource to save (or Cancel to abort).
  2. Your new resource appears at the bottom of the Resources tab—click Edit to make changes.

  1. Adding a Resource to a Booking Sheet

Option 1: Assign to an Existing Booking sheet

  1. In Booking Sheets, expand the desired sheet.
  2. Click Assign Resources, select from the list of options, then save.

Option 2: Create a New Booking sheet & assign

  1. Click Add Booking Sheet.
  2. Enter a sheet name (up to 15 characters).
  3. Click Add Booking Sheet.
  4. Use Assign Resources on your new sheet to select and save resources (image above)

Tip: You can also edit sheets by removing resources via the same Assign Resources interface.

Final: Review Your Changes

Once resources are assigned, go to View webpage in the navigation panel to see your Booking sheets populated with the new resources.

 

Club Benefits of Multiple Booking sheets:
Venue and club administrators now have more control over facility bookings with our new Resources enhancement. You can highlight individual stand-alone spaces—such as tennis courts, pickleball courts, hitting walls, or ball machines—on their own booking sheets. By creating multiple sheets, you give members and your venue, clear options for hire.

Key Benefits

  • Flexible Bookings & Higher Utilisation
    Configure Resources to maximise court time and support a variety of sports and training formats.

  • Adaptable for New Activities
    Easily add emerging offerings—like Pickleball, Hot Shots, or Pop Tennis—to keep up with member interests.

  • Revenue Uplift
    Broader booking options drive more reservations and unlock new income streams.

  • Streamlined Operations
    Automate online reservations for every facility element to reduce administrative effort and free up staff time.

 

Adding Schedules to newly created Resources:

Once resources are added to the booking sheet, admins can open the Schedules module to assign or modify rulesets for those resources—or create new rulesets first and then apply them.

 

RESOLVED: Competitive Player Profile – Activate my UTR Rating Issue

We are pleased to inform you that the problem customers were experiencing when attempting to activate their UTR Rating via their player profiles is now resolved.

Thank you for your patience as we worked through this issue to restore normal service.

 

The Competitive Play Team

Competitive Player Profile – Activate my UTR Rating Issue

Tennis Australia is currently aware of an issue related to customers attempting to activate their UTR Rating via their player profiles on Match Centre or Tournaments.tennis.com.au:

We understand and apologise that the service disruption is impacting your Tennis experience and we are working to restore normal service as quickly as possible.

Once the issue is resolved, we will provide an update on support.tennis.com.au.

The Competitive Play team.

RESOLVED: Competitive Player Profile issue – UTR Profiles unlinking from Tennis account.

We are pleased to inform you that the problem causing UTR profiles to unlink from Competitive Player Profiles has now been resolved.

For the limited number of customers affected, their accounts were restored this morning during the weekly ratings update and their profiles will now display as normal.

Thank you for your patience as we worked through this issue.

 

The Competitive Play Team

 

League Manager, Match Centre and Tournaments website update – Wednesday 25 June

We are pleased to announce that Coloured Ball Ratings (CBR) are now integrated with League Manager, Match Centre and the Tournaments website.

For information on Coloured Ball Competition and Coloured Ball Ratings visit Coloured Ball Competition | Competitive Play | Tennis Australia – Click HERE.

The release update for Wednesday 25 June, includes the following improvements:

 

League Manager

  • NEW: Colour Ball Ratings (CBR) are now visible for all players that have a CBR
  • IMPROVED: You can auto-grade participants/teams into divisions using CBR Ratings based on predefined parameters. When your nominations have closed, click the ‘Auto-Grade Participants’ button, follow the steps to assist in allocating participants into divisions with ease based on CBR Ratings. Note: You can only auto grade on either UTR, or CBR separately.  
  • IMPROVED: League Manager Reporting outputs now also include CBR Ratings across all relevant reports.
  • IMPROVED: Ratings displays for players across all League Manager pages have been updated to improve consistency of displayed rating information.
  • FIXED: Year/Season selectors and dropdowns now have 2024/25 and 2025  available where applicable.
  • Minor bug fixes.

 

Match Centre

  • NEW: Colour Ball Ratings (CBR) are now visible for all players that have a CBR.
  • IMPROVED: Where a customer has a CBR, they can quickly access CBR information from their dashboard.
  • Minor bug fixes.

 

Tournaments website

  • NEW: Colour Ball Ratings (CBR) are now visible for all players that have a CBR.
  • Minor bug fixes.

 

Support Guide

Check out the information guide on CBR by clicking the below link:

 

Please ensure that you have logged out of League Manager, Match Centre and the Tournaments website and cleared your browsers cache/history, and then logged back in to ensure you see the latest updates. If required, support information on how to clear browser data can be found HERE.

 

Should you have any queries related to how the above changes may impact Leagues or Tournaments, please contact your relevant State/territory Member Association Competitions & Events team. Alternatively, please don’t hesitate to contact our friendly team on 1800 PLAY TENNIS (1800 752 983) or email [email protected].

 

UPDATE: Tennis ID log-in issue resolved – Competitive Play Systems

We are pleased to report that the issue Tennis ID log-in issue across Competitive Play systems is now resolved.

Please ensure you clear your web browser cache in the event you experience a problem when attempting to log in. If required, support information on how to clear browser data can be found HERE.

If you have any questions please don’t hesitate to contact our team on 1800 PLAY TENNIS (752 983) or email [email protected].

Tennis ID Single Sign-On Outage – Competitive Play Systems

Tennis Australia is currently aware of an outage for Tennis ID Single Sign-On across Competitive Play systems where users cannot sign in. The systems impacted include:

• Tennis Connect (Tennis ID) login
• Match Centre
• League Manager
• Tournaments website
• MyTennis2
• Tennis.com.au login

The cause has been identified and the Tennis Technology team are working to resolve the issue. We understand and apologise that the outage is impacting your Tennis experience and we are working to restore normal service as quickly as possible.

Once the issue is resolved, we will provide an update on support.tennis.com.au.

The Competitive Play Team

League Manager Update – Friday 22 March

Please note the following release update to League Manager on Friday 22 March, which includes the following:

 

League Manager

  • NEW: Regenerate Finals Fixtures feature! You can now regenerate Finals fixtures post the initial fixture creation. This provides the flexibility to edit and update Finals formats throughout the season for any division, should you need to change your Finals format.
  • Minor bug fixes.

 

Support Guide

Check out the Regenerate Finals Fixtures support guide by clicking the below link:

 

Please ensure that you have logged out of League Manager, cleared your browsers cache/history, and then logged back in to ensure you see the latest updates to League Manager. If required, support information on how to clear browser data can be found HERE.

 

Should you have any queries related to how the above changes may impact Leagues or Tournaments, please contact your relevant State/territory Member Association Competitions & Events team. Alternatively, please don’t hesitate to contact our friendly team on 1800 PLAY TENNIS (1800 752 983) or email [email protected].

UPDATE: Intermittent data sync issues for Competitive Play systems (Player Profiles, UTR Ratings Activation, Match data)

Our technical team has been actively working to resolve the matter and we are pleased to confirm that player profile merge and match data remediation is underway.

We expect the majority of impacted player profiles will be resolved over the next 24-48hrs, in time for the next UTR Ratings update on Tuesday 24th October.

During the remediation period some Competition Administrators in League Manager may not be able to add specific players that show as not having completed their Competitive Player Profile. In this instance, please use the Unspecified Player option on digital scorecards as a temporary solution.

Throughout the investigations, other items requiring attention have been identified that may impact a very small sub-set of customer profiles. Should you encounter a problem with your profile following Tuesday 24th October, please contact [email protected] and our team will assist in resolving any issues.

We appreciate your patience and understanding throughout this period and apologise for the inconvenience the issue may have caused to your Tennis experience.