Important Notice: Single sign in now live. For more information Click HERE

Support Centre

Find all the answers to your question

Article

Programs: How to create a Coaching subscription program with free trial period

Platform/Product/Module: Clubspark – Programs Module
Function: Create monthly subscription programs for participants with free trial periods

 

Live: 11/09/2025

The Coaching Subscription feature allows you to create ongoing, monthly subscription-based coaching sessions. Instead of setting a fixed end date, these courses renew each month, giving players flexibility while ensuring steady income for coaches.

This guide walks you through setting up a coaching subscription course, including pricing, payment options, and what players will see on the public-facing booking page.

Please note: In order for your courses to receive online payments you must register an account with our payment provider Stripe

 

How to Set Up a Coaching Subscription Course

Step 1: Go to Programs >Select your Category, then select Create a new program

    • Choose a coaching category that is not an NGB (National Governing Body) category, i.e. LTA youth.
    • Select Subscriptions as the course type.

Step 2: Enter Course Details

  • Fill in the standard details such as course name, description, and location etc.
  • Set a start date – but no end date is required, as subscriptions renew monthly.

         

Step 3: Set Pricing & Payment Options

    • Enter the monthly subscription cost
    • Set different prices for members and non-members if applicable.
    • Choose how the subscription payment date is determined:
      • Based on date of purchase (renews monthly from the date they sign up).
      • 1st of the month (all payments are collected on the first of each month).
      • 14th of the month (all payments are collected on the 14th of each month).
      • User selection (lets the participant choose from the above options).

 

Free Trial for Subscribers: (see image above)

*Here you can also choose to select “Include a free trial for subscribers”

This is part of the coaching subscription feature and only available if you are using the subscription option at present.
The benefits of the free trial period is to get the players signed up and can trial the session. They can choose to cancel prior to their subscription starting.
Select the number of weeks the free trial is open. I.e. if the session is weekly, how many sessions can they attend in the free trial.

Step 4: Save & Publish the Course

  • Once all details are completed, click Save Course to publish it.

 

NEXT: A Subscription course will appear in admin as below and the user can select the Direct Link with Open Link selection from the dropdown in the top right corner to view the website.

 

Step 5: Participants can then view the subscription course on the website and choose to begin there when they select Set up subscription button:

Multiple Stripe Accounts

Live: 11/09/25

You can now connect more than one Stripe account in your Clubspark account and select which stripe account is used for specific modules  from the new Payments module.

For example, some venues work with an external coaching provider, they may want all coaching payments to go directly to the coach. Whilst the court booking revenue comes to the club account. 

Note: You can only have one account linked per module. i.e. you can not have multiple accounts within coaching. 

Adding a New Stripe Account:

Step 1:  Go to the new Payments module on the left hand side in the Admin area:

Step 2: Click ‘Add a Payment Account’, in the top right of the Payments module

Step 3: On the next page click ‘+ Add a stripe account‘


Please note: Make sure to be logged out of any other Stripe accounts in other windows before following the next steps. If you don’t have the new Stripe account created yet, you can register a new account in Step 5.

Step 4: Give the new Stripe account a name and click ‘Register now‘. 

Step 5: Connect the new Stripe account by logging in, or if you have not yet created a Stripe account you can register a new stripe account at this point also.

Note: you will then be redirected to Stripe to complete some further steps.

Step 6: Once you have completed connecting the new Stripe account, you will be redirected back to the payment module and see the new Stripe account listed under Accounts, like the new Stripe coaching account we set up:

  
(Choose 1 of 2 screenshot * EDIT* )

You’re now ready to assign the new Stripe account to a module.

Assigning a New Stripe Account to Take Payments

Step 7: Click the ‘Assign modules‘ tab:

Step 8: Click ‘Edit‘ next to the module you want to assign the new Stripe account to, in this example I’ll be editing the Programming (Coaching) module:

Step 9: A ‘Assign stripe account’ pop up box will show. Here, you can select the Stripe account and click ‘Update‘:

Step 10: 
The new Stripe account you’ve selected should now show next to the relevant module. E.g: Stripe coaching is assigned to the Programming module:

You are now set up to take payments for the module you’ve chosen on the newly selected Stripe account.

Programs: Moving players between programs

Platform/Product/Module: Clubspark – Programs Module
Function:
 Seamlessly move players between different programs or sessions

Live: 11/09/2025

MOVING PLAYERS:

Administrators possess the capability to transfer a player from one programming or coaching course to a different one. It is important to note that this feature is currently not applicable to Camps or Events.

  • To initiate the transfer process, click on the Program/Coaching Module and then select Programs from the navigation menu.
  • Next, identify and choose the specific course in which the player is currently registered.
  • In the case of a recurring session, you will need to open the session and select the active participants.
    If the course is a short course or a single session, you should click on the Participants tab to view all enrolled players.
  • Afterward, select the checkbox next to the name of the player or players you wish to transfer. Then, click on the three dots icon located above the participant list to proceed.
  • From the options presented, choose Move Player to begin the transfer process.
  • Next, you will need to select the category corresponding to the new course.
  • Select the specific course to which you want to add the player(s).
  • You will also need to determine the status of the existing registration. The options available are as follows:
    • Cancelled – This option is for instances when you wish to move players while marking their previous registration as cancelled.
    • Keep same status – This is ideal for moving multiple players; if some are marked as cancelled, that status will be retained.
    • Set as active – Choosing this option will mark the players as active in the new course.

  • You can opt to send a confirmation email to the player regarding their transfer.
  • After finalizing the details, click on Move Player(s) to complete the transfer.
  • Please be aware that the payment status for the new program will initially be set to NOT Paid. You can update this status as necessary by clicking on the player within the new program and selecting the option to edit payment.

It is worth noting that the move history will be recorded alongside the player’s details. To view this history, simply click on the player within the new program and navigate to Booking History.

IMPORTANT: Regarding payment, if the player has already made a payment for the original session and you transfer them to a new session, the payment will not automatically carry over.
They will appear as unpaid in the new course and you will need to rectify this situation.
You can edit the payment status in the new course and mark the old course as paid. If there is a need to request additional payment, you can send a payment request as necessary.

Programs: Adding Multi Player and Multi Session Discounts

Platform/Product/Module: Clubspark – Programs Module
Function: Creating Program discounts for multiple players or multiple sessions booked

 

Live: 11/09/2025

When creating a coaching Program, you can now add Multi-player and Multi Session Discounts for participants.

1. Multi Players: The discounts will be applied when two or more participants have signed up to a coaching program.
2. Muti Sessions: When creating a recurring coaching program you can add Multi-session Discounts. The discount will be applied when two or more sessions are selected for a recurring course.

You may have already created your Program and just want to edit it to update this setting, you can follow from Step 1. If you’re currently in the process of creating a coaching Program you can skip to Step 4.

 

Step 1: 

Go to the Programs Module in the Admin area on the left hand side.

Step 2:

Select the relevant coaching category and open the program you would like to apply to discount

 

Step 3:

Click ‘Edit program‘ in the top right corner.

 

Step 4: 

Scroll down to the ‘Costs’ field to apply the discount (as below), change the field you wish to apply a Multi Discount to, in this case both Player and Session discounts will be applied by changing discount drop-down to ‘Yes’ and enter the percentage that you wish to offer. Just enter the number, i.e. 10. You don’t need to add % and how many players you’d like the discount to apply to – in this case 2 or more will also get a 10% discount.

 

Step 5:

Scroll down to the bottom of the page and Click ‘Save program‘.

 

Available Discounts will show in the Program overview when registering for the course online – user will see Notes from the coach
The discount will be applied at the time of payment and will be taken off the original price and will be calculated for all players.

 

 

Programs: How to create Blackout dates for Coaching Courses

Platform/Product/Module: Clubspark – Programs Module
Function: Date(s) a program will not be bookable

Live: 11/09/2025

When creating a short course or recurring session program, there may be dates that the program will not run, for example public holidays or school holidays. When creating a course, there is an option to add blackout dates.

You can either set individual dates or  a range of dates.

To enter the blackout date – create a new course – choosing either Short Course or Recurring Course. Enter details as you would.

Refer to video above – upon creating blackout dates you’ll see the following:

In Admin it will appear like this:

 

  • and publicly will appear like this for a Short course:
  • and for a Recurring course:

 

FAQs on blackout dates

Q: Can I add a blackout date after a course has been created? 
A: Yes, you can. You simply go into the course – edit the course and add additional dates. Remember to click save.

Q: Can you have more than one blackout dates? 
A: Yes you can, you can have single dates or range of dates and multiples of each.

Q: We created a blackout date, but now want to make it available again, can we delete once created? 
A: Yes, you can remove and edit blackout dates – open the course – edit and then click the edit (change the date) or delete – click on the trashcan.

 

How to create a Members Only page on your Website

Platform/Product/Module: Clubspark – Membership Module
Function: Create Member only visible pages

Live: 11/09/2025

A Members Web page:

There may come a time you wish to create a page just for club members viewing, this could be for social club events coming up or other important details you wish to only be accessible to members.
Please watch the attached video above to help you out creating this page.

Please note the following when creating these Member pages:
NOTE: Do not call the page Members Only – this will prevent the page from working. In the navigation text you can call it Members Page or Members. 
NOTE: Whilst this information can be private. Please DO NOT add information that would be Personal Information of your members- as the information can still be shared. i.e. don’t add a members list with contact details.

Question you may have:
One of our club members cannot see this page, what do I do?
A: Please check that they have ‘active’ membership status and they MUST be signed in If they have a family membership, their role should be ‘main contact and member’, if you see ‘main contact only’, they’d need to be added to the membership as a ‘member’ too.

 

Linked Booking Resources – link shared courts together!

Platform/Product/Module: Clubspark – Booking Module
Function: Link shared resources together

*Live: 11/09/2025

Linked booking resources allows you to link multiple resources together, so if one of the resources is booked, it will also block out the other linked resource for the same time-period. This prevents double-bookings and improves resource management.

For example a full-size tennis court may also be used as two pickleball courts. By linking the pickleball courts to the tennis court, if either pickleball court is booked, the full tennis court is also blocked at the same time, ensuring it can’t be double-booked.

How to Setup Linked Booking Resources

1. Go to the Manage Resources section within Clubspark

2. Create Unique Resources

  • Add each resource as a separate entity
  • For example, if you’re converting Tennis Court 1 into two Pickleball courts, create individual resources named Pickleball A and Pickleball B.
  • Click here for a support article on how to add resources.

3. Link the Resources

  • Click edit on the newly created resources, navigate down to Linked resources and link it to the appropriate resource (e.g. Court 1)
  • Note: this step can be completed in the same process as step 2, creating the unique resources.

 

 

Your resources are now linked so if for example, Pickleball A is booked from 5:00pm – 6:00pm, Court 1 will also be blocked out during this time. Whilst Pickleball B will still be available for bookings.

Bonus Tip:
To improve resource management and make non-tennis resources (e.g. Pickleball courts) easier for players to view and book, we recommend creating a separate booking sheet specifically for these resources.

Click here for a support article on how to do this.

Venues with Venue Automation System (Book a Court):
Venues with the ‘Book a Court’ system installed may be required to install additional hardware equipment for any new resources added, particularly if users booking these resources will require access via booking pin and activation of court lights. Additional programming may also need to be performed by CSS to ensure appropriate validation of gate/s and court lights.

Please reach out to [email protected] to confirm if this is necessary for your venue set up.

SINGLE SIGN IN NOW LIVE – Competitive Play websites – 21 August 2025

We are pleased to announce that we have introduced some changes to the way you sign-in and access your Tennis Australia Competitive Play websites (including Match Centre, League Manager and Tournaments). Thanks for your patience while we work to resolve known issues.

The update for 21 August includes the following changes:

  • Single sign in: You’ll use a single, secure sign in to access all Competitive Player platforms – including Match Centre, Tournaments and League Manager.
  • Multi-Factor Authentication (MFA): To keep your information safe, Multi-Factor Authentication (MFA) will be setup when you first sign in.
  • Universal Tennis Rating (UTR): You’ll be able to easily activate your UTR through Match Centre, without the need to create a profile on the UTR website.
  • Linked child profiles: Child profiles will be linked to their parent/guardian’s profile and will no longer require a separate email address to sign in. This will make it simpler and more secure to manage your family’s tennis activities.

For more information, visit tennis.com.au/compete

Support Guides

Check out the support guides for the above chances by clicking the below link:

Troubleshooting

Should you have any queries related to the above changes, please contact our Customer Support Team via phone: 1800 752 983 / email:  [email protected]

Payments Module

Platform/Product/Module: Clubspark – Payments Module
Function: Manage payment- related activity

*Live: 28/08/2025

The Payments module is your go-to place for managing all payment-related activity within Clubspark. It gives admins more flexibility, visibility, and control over how they sell and track products, orders, and more. The Add-On module is now in the Payments module.

You can access it via the left-hand menu on your admin dashboard – just click Payments

What can I do in the Payments module?

The Payments module includes three key areas:

  1. Payment Accounts – Easily connect and manage your Stripe account to enable online payments at your venue.

  2. Products – Create and manage items available for purchase such as merchandise, access fobs, or event tickets.

  3. Orders – View, update, and fulfil customer orders with real-time tracking.

  4. Subscriptions – this feature will enable recurring payments for coaching programs (when available)

What are Products?

Previously known as the Add-ons feature – now called Products. This enables you to offer optional extras when a member purchases or renews a membership package. This feature works seamlessly alongside the Memberships module.

Examples of useful add-ons:

  • Tube of tennis balls or club merchandise (e.g. t-shirt or hoodie)

  • Access fob/key for clubhouse entry

  • Membership Card/shoe tag

  • Voluntary donation to a facility project or fundraiser

  • Tickets to a club event, such as an awards night or social evening

  • Donations to the club

Admins can create and link these add-ons to specific membership packages via the Products section.

Products: What can i create and manage?

From the Products tab, you can:

  • Add new products to sell

  • Link products to membership packages as add-ons

  • Edit existing product details including:

    • Name and status

    • Description (200-character limit applies)

    • Product code (SKU)

    • Pricing

    • Membership package linkage

This makes it easy to keep your offerings up to date across the year.

Orders: What can i do here?
The Orders tab shows all current orders from your members or customers.

From here, you can:

  • View a list of all orders with key info like payment and fulfilment status

  • Click into an order for more detail

  • Update the fulfilment status

  • Cancel or refund individual items

  • Mark as paid for any offline payments received manually

How to Change Website Font Settings

 

Platform/Product/Module: Clubspark – Website Module
Function: Manage your website Font display

Live: 11/09/2025

The website module now has an option to change the font styles. This will help you make your website more personal to your club. There is 25 different styles to choose from. You’ll be able to change the heading font and the body font.

How to change the font style:

Step 1:  Head to your website module on the left side

Step 2: Select ‘design’ in the Left hand navigation of the Website module page

 

Step 3: Select either the ‘Heading Font’  or ‘Body Font’ dropdown, selecting which font you would like.

mceclip2.png

 

mceclip3.png

 

The style preview box (located on the right side of the screen) will show you how it looks once you select a font so you can decide if you are happy with the changes before ‘saving’.

 

mceclip4.png

An example used below is ‘heading font’ as ‘Playfair display’ and the ‘body font’ as ‘Karla’.

The previous image used Oswald (heading font) and ‘Brandon Grotesque’ as the body font.

mceclip5.png

Step 4: Once you have finished making your changes and would like this be visible to players, you click ‘save settings’ at the bottom left of the page (shown below).

 

mceclip7.png