Home
News & Updates
Ratings
Match Centre
League Manager
Clubspark
Support Guides
Ratings
Match Centre
League Manager
ClubSpark
Contact Us
Home
News & Updates
Ratings
Match Centre
League Manager
Clubspark
Support Guides
Ratings
Match Centre
League Manager
ClubSpark
Contact Us
Support Centre
Find all the answers to your question
All
All
My Tennis
League Manager
Clubspark
Match Centre
UTR Rating
Product Knowledge Base »
Book a Court
All
Admin & Payment
Add-Ons
Bookings & Igloohome
Contacts
Events
Memberships
Programs & Camps
Website & Online Presence
To Share with Club's Members
Coach Guides
General
🎾 The new Clubspark Booking Module has launched! 🎾
ClubSpark Coach Management Flyer
Clubspark for Clubs Flyer
Clubspark Update – Coaching Credits Release 06 DEC 2023
Daily Email Booking Reminders
Enhanced Navigation within Modules
How to Add a Member and Confirm Membership when a member joins offline
How to Apply Credit to a Court Booking
How to apply credits to a class or individual
How to apply Updated Booking Rules
How to book a court on new booking module as an Admin
How to Bulk Cancel Court bookings
How to Change Website Font Settings
How to Create a Discount Code (Promo Code)
How to create a Members Only page on your Website
How to Create a Payment (A One-off Payment and/or Subscription)
How to manage and update credits within Clubspark
How to Review and Cancel Credits
Linked Booking Resources – link shared courts together!
Live: A new experience on tennis.com.au
Memberships: How to import from an External File
Multiple Booking sheets and Improved Resources allocation
Multiple Stripe Accounts
Payments Module
Programs: Adding Multi Player and Multi Session Discounts
Programs: How to create a Coaching subscription program with free trial period
Programs: How to create Blackout dates for Coaching Courses
Programs: Moving players between programs
Stripe & internet security note/guidance for clubs
What to check when Members can’t book courts at the correct rate
*New & Most used Articles*
– Changing a user’s Details or Email
– How to be seen on the National Court Hire Website! (make it easier for casual players to find your venue)
— Memberships Renewal —
Add a family member to your account (link a junior account)
Booking a court on behalf of Family Members
Daily Email Booking Reminders
How to Add a Member and Confirm Membership when a member joins offline
How to apply credits to a class or individual
How to book a court on new booking module as an Admin
How to Bulk Cancel Court bookings
How to Change Website Font Settings
How to Create a Discount Code (Promo Code)
How to create a Members Only page on your Website
How to Create a Payment (A One-off Payment and/or Subscription)
How to manage and update credits within Clubspark
How to Review and Cancel Credits
Linked Booking Resources – link shared courts together!
Live: A new experience on tennis.com.au
Memberships: How to import from an External File
Multiple Booking sheets and Improved Resources allocation
Multiple Stripe Accounts
Payments Module
Programs: Adding Multi Player and Multi Session Discounts
Programs: How to create a Coaching subscription program with free trial period
Programs: How to create Blackout dates for Coaching Courses
Programs: Moving players between programs
Stripe & internet security note/guidance for clubs
Trouble with your Log In
Use the ClubSpark ‘Contact Us’ form instead of posting personal information.
What to check when Members can’t book courts at the correct rate
Booking Settings (e.g. limit booking duration, opening times)
Schedules and Pricing – court hire rates & availability
Where To Start?
— Get started with Memberships
— Get Started With Your Booking/Court Hire Module
— Where to Start with ClubSpark? —
Activate your Modules in ClubSpark
ClubSpark Coach Management Flyer
Software Training
-VIDEO: ClubSpark – Training Webinar Recordings
ClubSpark – Software Training Schedule
Venue Automation System (Book a Court) – Software Training Schedule
VIDEO: MT2 to ClubSpark – Training Webinar Recording
Club Profile & Administration
– Changing a user’s Details or Email
– See How Your Club Emails Look (e.g. booking confirmation, payment requests, etc.)
Add & Edit Your Venue Consents
Bookings Dashboard and Reporting (for Admin)
Build a report about specific member(s) only
Export Booking Data
Manage Your Club Administrators (Roles, Responsibilities & Notifications)
Update your Venue Profile (Junior age, Contact Details, Socials…)
View email history in the Admin area
Taking Online Payments (Stripe)
1. What is Stripe?
2. Stripe – Platform Fees Explained
3. How to set up a Stripe account: what do I need
4. Connect your Stripe account to ClubSpark
5. Need Help with Stripe – What to do if my Stripe account is restricted
Multiple Stripe Accounts
Stripe use and troubleshooting – Refunds, payment failed, etc.
Contacts Module
– Changing a user’s Details or Email
– Email contacts & Include attachments to your mailing
-VIDEO: Overview of Contacts Module
1-Add & Edit new Contacts
2-Add memberships to a Contact record
3-Merge duplicate Contact records
4-Delete and/or Archive Contact records
5-Tag groups of Contacts (e.g. for targeted comms)
Enhanced Navigation within Modules
Invite a contact to register
Newsletter in ClubSpark
Use the ClubSpark ‘Contact Us’ form instead of posting personal information.
View email history in the Admin area
Website Module
1-Activate your ClubSpark Website – Get your Club online and add custom pages
2-Make your website Homepage powerful
3-Add sub pages to your Website
4-Update your Website Settings (e.g. change logo & colour scheme)
5-Add Website ‘News’ page & articles (e.g. advertise events & celebrate success!)
6 – Upload Files & Images (+ Create clickable text links)
7- Manage your website Contact Page
Enhanced Navigation within Modules
How to Change Website Font Settings
How to create a Members Only page on your Website
Search Engine Optimisation (SEO) Tips
Use the ClubSpark ‘Contact Us’ form instead of posting personal information.
Optimising Online Presence
– How to be seen on the National Court Hire Website! (make it easier for casual players to find your venue)
— How to be seen on the National Court Hire Website, if you’re not using Clubspark as your booking system (3rd-party)?
-DOWNLOAD: Booking Marketing resources & guides – Social media & digital promotion
Newsletter in ClubSpark
Search Engine Optimisation (SEO) Tips
Set up a redirect between your old website provider and your new ClubSpark website
Tracking your club’s website performances – Google Analytics
Update your Venue Profile (Junior age, Contact Details, Socials…)
Widget – Add the ClubSpark Booking shortcut to your club’s website
Manage Your Bookings
— Get Started With Your Booking/Court Hire Module
1- Entering a booking manually + edit offline payment
2- Edit an existing booking
3- Cancelling a booking (as admin)
4- Refund a booking manually (outside the cancellation refund window)
Court hire access & lighting solutions integrated with ClubSpark
Daily Email Booking Reminders
Enhanced Navigation within Modules
How to Apply Credit to a Court Booking
How to apply Updated Booking Rules
How to book a court on new booking module as an Admin
How to Bulk Cancel Court bookings
How to Create a Discount Code (Promo Code)
How to Review and Cancel Credits
Multiple Booking sheets and Improved Resources allocation
Recurring Bookings & Booking Categories
What to check when Members can’t book courts at the correct rate
Booking Module - Configuration
Linked Booking Resources – link shared courts together!
Multiple Booking sheets and Improved Resources allocation
Booking Settings (e.g. limit booking duration, opening times)
Creating a new schedule
Schedules and Pricing – court hire rates & availability
Pricing – Give Discounted Court Hire (if you don’t use ClubSpark to Manage your Memberships)
Courts – Customise the order of courts on your booking sheet
Instructions – on a booking (e.g. how to access the venue)
Court hire considerations and instructions
Calendar (start/end court hire time & dates)
Roles & Responsibilities – for Staff members (e.g coach, booking admins, etc.)
Widget – Add the ClubSpark Booking shortcut to your club’s website
Booking Module - Venue Automation System
-DOWNLOAD: Sample Venue Terms of Use (Venue Automation System)
Court Hire – Venue Automation System (formerly known as Book a Court) Flyer
Public and Private Site PINs – VAS
USER GUIDE: Court lighting and Venue Automation System
USERGUIDE: Venue Automation System (Book a Court) – Troubleshooting Hardware Issues
Venue Automation System (Book a Court) – Software Training Schedule
Booking Module - Igloohome Padlock
1-Register as a lock user & pairing lock
2-Purchase & generate an Exchange Code
3- How to configure your Igloohome lock with ClubSpark
Court Hire – Igloohome 2E Lock VS Igloohome Lock
Court Hire – Igloohome Flyers
How to cancel your Igloohome lock Exchange Code Subscription
How to disconnect your Igloohome lock with ClubSpark
Igloohome Smart Padlock & Keypad User Guides, Setup, Troubleshooting, and Escalation
Removing old, connecting new – Igloohome Lock
Booking Module - BCS Light Controller
BCS Gate & Light Flyers
Configure your BCS Court Light Controller
How to connect your BCS Light/Gate Controller with Clubspark
How to create recurring PINs for your BCS controller
Manually turning BCS lights on/off
Setting Configuration 1 (Command 55)
Setting Configuration 2 (Command 56)
Setting Configuration 3 (Command 57)
USER GUIDE: BCS Light Controller FAQs & Troubleshooting + Electrician Installation Guide
Bookings Report
Bookings Dashboard and Reporting (for Admin)
Export Booking Data
Memberships - General
— Get started with Memberships
— Memberships Renewal —
-VIDEO – ClubSpark: Overview of Membership Module
Build a report about specific member(s) only
Enhanced Navigation within Modules
How to create a Members Only page on your Website
Import members from an Existing package to another one
Life Memberships
Membership Settings (renewals, offline payments, T&Cs)
Memberships: How to import from an External File
Schedules and Pricing – court hire rates & availability
Create & Edit Membership Packages
1-Create new membership packages
2-Edit a membership package
3-Change the cost of a single membership
4- Delete an individual membership
5 – Archive a Package
Memberships: How to import from an External File
Communicate & Manage your Members
— Memberships Renewal —
Add a Junior member to a Junior Membership
Add family members to a family membership
Email members & View email history
How to create a Members Only page on your Website
Import members from an Existing package to another one
Include attachments (picture only) to your mailing – from the membership module
Invite non-registered Members to Register Online at your Club
Newsletter in ClubSpark
Manage Membership Payment
-DOWNLOAD: Tax Invoice Template
1-Check & Edit membership payment
2-Send membership payment requests
3- Add a membership payment manually (ex: offline payments)
Enhanced Navigation within Modules
How to create a Members Only page on your Website
Pro Rata payments for Fixed Date Membership packages
Refund a membership
Manage Monthly Paid/ Subscription Membership
— Memberships Renewal —
1-Set up a monthly subscription for a membership package
2-Check payment records for a monthly subscription
3- Edit the cost of a membership subscription
4-Cancel a membership subscription
How to Create a Payment (A One-off Payment and/or Subscription)
Multiple Stripe Accounts
Payments Module
Payments / Add-Ons: Purchasing Extra Products
1-Add extra products to a Membership (e.g. special deal / equipment)
2-Manage & export Product Add-ons Orders
3-Check the Add-on Order details page (e.g. to update status, cancel or refund)
4-Cancel and refund product add-on orders
5-Products table: all active or archived Add-on products
How to Create a Payment (A One-off Payment and/or Subscription)
Multiple Stripe Accounts
Payments Module
Events Module
– Communicate with your Participants (emails + automatic reminders)
1-Create a new Event
2-Add bookable Activities and Sessions to your Event
3-Change the order of Activities on the Event web page
4-Delete and Edit Activities or Sessions
5-Cancel / Delete an Event (after all Activities have been cancelled)
Add Player to an Event
View attendees against activities in Events
Programs Module
1-Create new Program Categories and Archive them
2-Create new bookable and ‘members-only’ Programs
3-Add new participants to a session manually
4-Edit or Cancel a session from a Program
5- Taking offline payments for Programs & Courses
6-Refund participants from a session in a Program
Add Participants once a session has already started (+ send an online payment request)
Book into a Program on behalf of a child
Discount – Create vouchers and credits for programs
Enhanced Navigation within Modules
Hot Shots Community Play Program
How to apply credits to a class or individual
How to Create an Adult Program
How to manage and update credits within Clubspark
Introduction to Programs (Video)
Programs: Adding Multi Player and Multi Session Discounts
Programs: How to create a Coaching subscription program with free trial period
Programs: How to create Blackout dates for Coaching Courses
Programs: Moving players between programs
Holiday Camps
1-Create a Holiday Camp program
2-Sibling & Member Discounts for Holiday Camps
How to set up a holiday camp (Video)
Programs (Coach Information)
Build ongoing pay-for-play sessions
Create a single-session
Duplicate a program for future terms
How to apply credits to a class or individual
How to manage and update credits within Clubspark
How to mark attendance for term-based payment programs
Multiple Stripe Accounts
Programs: Adding Multi Player and Multi Session Discounts
Programs: How to create a Coaching subscription program with free trial period
Programs: How to create Blackout dates for Coaching Courses
Programs: Moving players between programs
Reconcile a client’s payment
Set up a private lesson
Set up a term-based program
Setting up coaching staff
Information for your Members
– Create a Member Account –
-DOWNLOAD: Sample Member Comms
-DOWNLOAD: Tax Invoice Template
Add a family member to your account (link a junior account)
Add products/merch to your basket
Book into a Program on behalf of a child
Booking a court on behalf of Family Members
How to Hire a Court – Guests/Non-Members
Renew your Club membership
Sign up to a membership
Sign up to a membership with a monthly subscription
Sign up to a Program (or book a session within a program)
Trouble with your Log In
Update Personal Details & Consents (e.g. unsubscribe to a newsletter)