League Manager

• 1. What is Stripe?
• 3. How to set up a Stripe account: what do I need
• 5. Need Help with Stripe – What to do if my Stripe account is restricted
• Allocating participants to a division using auto-grading
• Coloured Ball Competition for Coaches
• Competitive Player Profile FAQs
• Create/Link a Stripe payment account
• Deleting Your Browser History
• League Manager Support (WalkMe)
• Single Sign In Support Materials

• Competition Settings
  • Add a Notice Board Message for a Competition/Division
  • How to Publish a League to Match Centre
  • How to unpublish a League from Match Centre
  • How to Update Match Centre Competition Display Order for a League
  • Remove a division prior to scheduling a league

• Finals
  • Activating Finals for Leagues/Divisions
  • Edit & Regenerate Finals Fixtures
  • Finals – Player Match Count Check

• In-Competition Adjustments
  • Create New Team Match in a Published League
  • How to Edit a Ladder Calculation Format
  • How to Edit a Ladder Display Format
  • How to Edit a Ladder Sorting Format
  • How to Edit Fixture Formats on League Manager
  • How to Edit Match Settings for a match
  • How to Make a Ladder Adjustment for a competition
  • How to Regrade a Team from one competition to another competition
  • How to Remove a Team from a League
  • How to Replace a BYE in a Division

• Organisation Administration
  • Adding an Organisation/Club Logo to appear on League Manager/Match Centre
  • Administer Clubs affiliated with your Organisation
  • Club Facility/Venue Information
  • Set up Stripe Account in League Manager
  • Stripe Payment Summary for Competition Registrations
  • System Search – Player, Team, Competition and Organisation search tool

• Pre-Competition Setup & Settings
  • Allocate Draw Seeds for Fixture Generation
  • Allocating participants to a division using auto-grading
  • Cancelled Matches – Email Notifications
  • Coloured Ball Competition for Coaches
  • Create Excluded Round Dates for Competition Fixtures
  • How to Create a Ladder Calculation Format
  • How to Create a Ladder Display Format
  • How to Create a Ladder Sorting Format
  • How to Create a Tennis League Fixture Format
  • How to Create a Tennis League Template for Internal Competitions
  • How to Lock/Unlock Team Squads for Competitions
  • How to rollover a competition/league from a previous season to a new season
  • Not Played Matches – Player allocation required/not required Settings
  • Regenerate Fixtures for a Competition post creation
  • Set Types when creating a Match Format

• Reporting Tool
  • What Reports are available and how to use Report Favourites/Custom Reports

• Score Entry & Results
  • Confirming a Match Result 
  • Disputing a Match Result
  • How to Enter Incomplete Rubbers for a Match
  • How to Handle Disputed match results
  • Print Ladders
  • Print Scorecards
  • View Competition Ladders quickly

• Team Settings & Registration
  • Adding Players to a Team
  • Edit a Team Registration/Nomination
  • Edit Team Squads (Add/Remove Players, Assign Captain etc)
  • How to request a Fill-in player for a Team Match
  • How to review Fill-in player requests
  • Player Types (Base, Reserve & Fill-in)
  • Register/Nominate a Team to a Competition

• User Roles & Rights
  • Change Administration Roles
  • Edit your Email Notification Settings
  • Roles & Rights – Administration Roles in League Manager

Match Centre

• * Complete Your Competitive Player Profile
• Activate your Universal Tennis Rating (UTR)
• Create a new Child Profile
• Deactivating a linked child account
• Deactivating your account
• Forgot / Reset Password
• Linking an existing child account
• Linking your Universal Tennis Account with your Tennis Australia Account
• Promoting child account to adult account
• Signing in to Match Centre
• Signing up (Non-Competitive Profiles)
• Single Sign In Support Materials
• Switch to your child’s profile in Match Centre / Tournaments
• Unlinking a child account
• Updating Communication / Notification Settings
• Updating personal details

• — *Most used FAQs & Articles*
  • * Complete Your Competitive Player Profile
  • 1. Enter Score/Not Played Match – Match Results
  • 3. Review and Confirm Score – Match Results
  • Activate your Universal Tennis Rating (UTR)
  • Competitive Player Profile FAQs
  • Create a new Child Profile
  • Deleting Your Browser History
  • Forgot / Reset Password
  • Linking a Duplicate Profile
  • Linking an existing child account
  • Missing Match Records from your Profile?
  • Print Scorecard
  • Promoting child account to adult account
  • Signing in to Match Centre
  • Signing up (Non-Competitive Profiles)
  • Switch to your child’s profile in Match Centre / Tournaments
  • Universal Tennis Rating (UTR) on Match Centre
  • Updating personal details
  • What happens to my UTR Rating when I merge my duplicate profiles?
  • What match results in Australia count towards players UTR Rating?
  • Where to start with the UTR Rating
  • Your Profile, Tennis ID & Ratings

• Where to Start
  • * Complete Your Competitive Player Profile
  • Clubspark for Clubs Flyer
  • Create a new Child Profile
  • Match Centre Quick Guide (video)
  • Signing up (Non-Competitive Profiles)

• Challenge Ladder
  • -Challenge Ladder Competition Profile
  • 1. Create a Challenge
  • 2. Accept a Challenge
  • 3. Dismiss a Challenge
  • 4. Reschedule a Challenge
  • 5. Edit Challenges Availability
  • 6. Set Up Your Unavailability (lock your position)
  • ! Penalties – Dismissing Challenges & Imposed Penalty

• Competition Profile
  • Competition Profile
  • Ladder Tab
  • Matches Tab
  • Print Fixtures – Team Fixtures and Competition Fixtures
  • Team Profiles Overview

• Competition Registration
  • 1. Find a Competition
  • 2. Team Registration
  • 3′. Singles Registration
  • 3. Doubles Registration
  • 4. Manage Registration (Singles, Doubles, Teams)
  • 5. Accept an Invitation to Join a Team
  • 6. Requesting a Fill-in – Invites & Confirmation
  • View Registration (Doubles Partner & Team squad)
  • View Registration (Registration Closed)

• Flex Leagues
  • Enter Score for Flex Leagues
  • Manage Match Schedule

• Missing Match Records
  • Linking a Duplicate Profile
  • Missing Match Records from your Profile?

• Organisation Profile
  • Competitions List & Filter
  • Honour Roll
  • Organisation Information

• Profile Settings
  • * Complete Your Competitive Player Profile
  • Activate your Universal Tennis Rating (UTR)
  • Create a new Child Profile
  • Deactivating a linked child account
  • Deactivating your account
  • Email Notifications
  • Fill-in Availability
  • Forgot / Reset Password
  • Linking an existing child account
  • Match Centre Help
  • Promoting child account to adult account
  • Signing up (Non-Competitive Profiles)
  • Switch to your child’s profile in Match Centre / Tournaments
  • Unlinking a child account
  • Updating Communication / Notification Settings
  • Updating personal details

• Ratings
  • * Complete Your Competitive Player Profile
  • Activate your Universal Tennis Rating (UTR)
  • Linking your Universal Tennis Account with your Tennis Australia Account
  • What happens to my UTR Rating when I merge my duplicate profiles?
  • What match results in Australia count towards players UTR Rating?
  • Where to start with the UTR Rating
  • Your Profile, Tennis ID & Ratings

• Results Entry
  • 1. Enter Score/Not Played Match – Match Results
  • 2. Edit Score – Match Results
  • 3. Review and Confirm Score – Match Results
  • 4. Disputing a Result – Match Results
  • 5. Adding a new Player – Match Results

• Your Dashboard
  • Competition List
  • Following Players/Teams
  • Ladder Summary
  • Past Matches Card
  • Performance Wheel
  • Print Scorecard
  • Profile Settings
  • Search Bar
  • The Scorecard – Full Score
  • The Scorecard – Match Results
  • To Do Cards
  • Upcoming Matches Card
  • Your Profile, Tennis ID & Ratings

Clubspark

• 🎾 The new Clubspark Booking Module has launched! 🎾
• ClubSpark Coach Management Flyer
• Clubspark for Clubs Flyer
• Clubspark Update – Coaching Credits Release 06 DEC 2023
• Daily Email Booking Reminders
• Enhanced Navigation within Modules
• How to Add a Member and Confirm Membership when a member joins offline
• How to Apply Credit to a Court Booking
• How to apply credits to a class or individual
• How to apply Updated Booking Rules
• How to book a court on new booking module as an Admin
• How to Bulk Cancel Court bookings
• How to Change Website Font Settings
• How to Create a Discount Code (Promo Code)
• How to create a Members Only page on your Website
• How to Create a Payment (A One-off Payment and/or Subscription)
• How to manage and update credits within Clubspark
• How to Review and Cancel Credits
• Linked Booking Resources – link shared courts together!
• Live: A new experience on tennis.com.au
• Memberships: How to import from an External File
• Multiple Booking sheets and Improved Resources allocation
• Multiple Stripe Accounts
• Payments Module
• Programs: Adding Multi Player and Multi Session Discounts
• Programs: How to create a Coaching subscription program with free trial period
• Programs: How to create Blackout dates for Coaching Courses
• Programs: Moving players between programs
• Stripe & internet security note/guidance for clubs
• What to check when Members can’t book courts at the correct rate

• *New & Most used Articles*
  • – Changing a user’s Details or Email
  • – How to be seen on the National Court Hire Website! (make it easier for casual players to find your venue)
  • — Memberships Renewal —
  • Add a family member to your account (link a junior account)
  • Booking a court on behalf of Family Members
  • Daily Email Booking Reminders
  • How to Add a Member and Confirm Membership when a member joins offline
  • How to apply credits to a class or individual
  • How to book a court on new booking module as an Admin
  • How to Bulk Cancel Court bookings
  • How to Change Website Font Settings
  • How to Create a Discount Code (Promo Code)
  • How to create a Members Only page on your Website
  • How to Create a Payment (A One-off Payment and/or Subscription)
  • How to manage and update credits within Clubspark
  • How to Review and Cancel Credits
  • Linked Booking Resources – link shared courts together!
  • Live: A new experience on tennis.com.au
  • Memberships: How to import from an External File
  • Multiple Booking sheets and Improved Resources allocation
  • Multiple Stripe Accounts
  • Payments Module
  • Programs: Adding Multi Player and Multi Session Discounts
  • Programs: How to create a Coaching subscription program with free trial period
  • Programs: How to create Blackout dates for Coaching Courses
  • Programs: Moving players between programs
  • Stripe & internet security note/guidance for clubs
  • Trouble with your Log In
  • Use the ClubSpark ‘Contact Us’ form instead of posting personal information.
  • What to check when Members can’t book courts at the correct rate
  • Booking Settings (e.g. limit booking duration, opening times)
  • Schedules and Pricing – court hire rates & availability

• Where To Start?
  • — Get started with Memberships
  • — Get Started With Your Booking/Court Hire Module
  • — Where to Start with ClubSpark? —
  • Activate your Modules in ClubSpark
  • ClubSpark Coach Management Flyer

• Software Training
  • -VIDEO: ClubSpark – Training Webinar Recordings
  • ClubSpark – Software Training Schedule
  • Venue Automation System (Book a Court) – Software Training Schedule
  • VIDEO: MT2 to ClubSpark – Training Webinar Recording

• Club Profile & Administration
  • – Changing a user’s Details or Email
  • – See How Your Club Emails Look (e.g. booking confirmation, payment requests, etc.)
  • Add & Edit Your Venue Consents
  • Bookings Dashboard and Reporting (for Admin)
  • Build a report about specific member(s) only
  • Export Booking Data
  • Manage Your Club Administrators (Roles, Responsibilities & Notifications)
  • Update your Venue Profile (Junior age, Contact Details, Socials…)
  • View email history in the Admin area

• Taking Online Payments (Stripe)
  • 1. What is Stripe?
  • 2. Stripe – Platform Fees Explained
  • 3. How to set up a Stripe account: what do I need
  • 4. Connect your Stripe account to ClubSpark
  • 5. Need Help with Stripe – What to do if my Stripe account is restricted
  • Multiple Stripe Accounts
  • Stripe use and troubleshooting – Refunds, payment failed, etc.

• Contacts Module
  • – Changing a user’s Details or Email
  • – Email contacts & Include attachments to your mailing
  • -VIDEO: Overview of Contacts Module
  • 1-Add & Edit new Contacts
  • 2-Add memberships to a Contact record
  • 3-Merge duplicate Contact records
  • 4-Delete and/or Archive Contact records
  • 5-Tag groups of Contacts (e.g. for targeted comms)
  • Enhanced Navigation within Modules
  • Invite a contact to register
  • Newsletter in ClubSpark
  • Use the ClubSpark ‘Contact Us’ form instead of posting personal information.
  • View email history in the Admin area

• Website Module
  • 1-Activate your ClubSpark Website – Get your Club online and add custom pages
  • 2-Make your website Homepage powerful
  • 3-Add sub pages to your Website
  • 4-Update your Website Settings (e.g. change logo & colour scheme)
  • 5-Add Website ‘News’ page & articles (e.g. advertise events & celebrate success!)
  • 6 – Upload Files & Images (+ Create clickable text links)
  • 7- Manage your website Contact Page
  • Enhanced Navigation within Modules
  • How to Change Website Font Settings
  • How to create a Members Only page on your Website
  • Search Engine Optimisation (SEO) Tips
  • Use the ClubSpark ‘Contact Us’ form instead of posting personal information.

• Optimising Online Presence
  • – How to be seen on the National Court Hire Website! (make it easier for casual players to find your venue)
  • — How to be seen on the National Court Hire Website, if you’re not using Clubspark as your booking system (3rd-party)?
  • -DOWNLOAD: Booking Marketing resources & guides – Social media & digital promotion
  • Newsletter in ClubSpark
  • Search Engine Optimisation (SEO) Tips
  • Set up a redirect between your old website provider and your new ClubSpark website
  • Tracking your club’s website performances – Google Analytics
  • Update your Venue Profile (Junior age, Contact Details, Socials…)
  • Widget – Add the ClubSpark Booking shortcut to your club’s website

• Manage Your Bookings
  • — Get Started With Your Booking/Court Hire Module
  • 1- Entering a booking manually + edit offline payment
  • 2- Edit an existing booking
  • 3- Cancelling a booking (as admin)
  • 4- Refund a booking manually (outside the cancellation refund window)
  • Court hire access & lighting solutions integrated with ClubSpark
  • Daily Email Booking Reminders
  • Enhanced Navigation within Modules
  • How to Apply Credit to a Court Booking
  • How to apply Updated Booking Rules
  • How to book a court on new booking module as an Admin
  • How to Bulk Cancel Court bookings
  • How to Create a Discount Code (Promo Code)
  • How to Review and Cancel Credits
  • Multiple Booking sheets and Improved Resources allocation
  • Recurring Bookings & Booking Categories
  • What to check when Members can’t book courts at the correct rate

• Booking Module - Configuration
  • Linked Booking Resources – link shared courts together!
  • Multiple Booking sheets and Improved Resources allocation
  • Booking Settings (e.g. limit booking duration, opening times)
  • Creating a new schedule
  • Schedules and Pricing – court hire rates & availability
  • Pricing – Give Discounted Court Hire (if you don’t use ClubSpark to Manage your Memberships)
  • Courts – Customise the order of courts on your booking sheet
  • Instructions – on a booking (e.g. how to access the venue)
  • Court hire considerations and instructions
  • Calendar (start/end court hire time & dates)
  • Roles & Responsibilities – for Staff members (e.g coach, booking admins, etc.)
  • Widget – Add the ClubSpark Booking shortcut to your club’s website

• Booking Module - Venue Automation System
  • -DOWNLOAD: Sample Venue Terms of Use (Venue Automation System)
  • Court Hire – Venue Automation System (formerly known as Book a Court) Flyer
  • Public and Private Site PINs – VAS
  • USER GUIDE: Court lighting and Venue Automation System
  • USERGUIDE: Venue Automation System (Book a Court) – Troubleshooting Hardware Issues
  • Venue Automation System (Book a Court) – Software Training Schedule

• Booking Module - Igloohome Padlock
  • 1-Register as a lock user & pairing lock
  • 2-Purchase & generate an Exchange Code
  • 3- How to configure your Igloohome lock with ClubSpark
  • Court Hire – Igloohome 2E Lock VS Igloohome Lock
  • Court Hire – Igloohome Flyers
  • How to cancel your Igloohome lock Exchange Code Subscription
  • How to disconnect your Igloohome lock with ClubSpark
  • Igloohome Smart Padlock & Keypad User Guides, Setup, Troubleshooting, and Escalation
  • Removing old, connecting new – Igloohome Lock

• Booking Module - BCS Light Controller
  • BCS Gate & Light Flyers
  • Configure your BCS Court Light Controller
  • How to connect your BCS Light Controller with Clubspark
  • How to create recurring PINs for your BCS controller
  • Manually turning BCS lights on/off
  • Setting Configuration 1 (Command 55)
  • Setting Configuration 2 (Command 56)
  • Setting Configuration 3 (Command 57)
  • USER GUIDE: BCS Light Controller FAQs & Troubleshooting + Electrician Installation Guide

• Bookings Report
  • Bookings Dashboard and Reporting (for Admin)
  • Export Booking Data

• Memberships - General
  • — Get started with Memberships
  • — Memberships Renewal —
  • -VIDEO – ClubSpark: Overview of Membership Module
  • Build a report about specific member(s) only
  • Enhanced Navigation within Modules
  • How to create a Members Only page on your Website
  • Import members from an Existing package to another one
  • Life Memberships
  • Membership Settings (renewals, offline payments, T&Cs)
  • Memberships: How to import from an External File
  • Schedules and Pricing – court hire rates & availability

• Create & Edit Membership Packages
  • 1-Create new membership packages
  • 2-Edit a membership package
  • 3-Change the cost of a single membership
  • 4- Delete an individual membership
  • 5 – Archive a Package
  • Memberships: How to import from an External File

• Communicate & Manage your Members
  • — Memberships Renewal —
  • Add a Junior member to a Junior Membership
  • Add family members to a family membership
  • Email members & View email history
  • How to create a Members Only page on your Website
  • Import members from an Existing package to another one
  • Include attachments (picture only) to your mailing – from the membership module
  • Invite non-registered Members to Register Online at your Club
  • Newsletter in ClubSpark

• Manage Membership Payment
  • -DOWNLOAD: Tax Invoice Template
  • 1-Check & Edit membership payment
  • 2-Send membership payment requests
  • 3- Add a membership payment manually (ex: offline payments)
  • Enhanced Navigation within Modules
  • How to create a Members Only page on your Website
  • Pro Rata payments for Fixed Date Membership packages
  • Refund a membership

• Manage Monthly Paid/ Subscription Membership
  • — Memberships Renewal —
  • 1-Set up a monthly subscription for a membership package
  • 2-Check payment records for a monthly subscription
  • 3- Edit the cost of a membership subscription
  • 4-Cancel a membership subscription
  • How to Create a Payment (A One-off Payment and/or Subscription)
  • Multiple Stripe Accounts
  • Payments Module

• Payments / Add-Ons: Purchasing Extra Products
  • 1-Add extra products to a Membership (e.g. special deal / equipment)
  • 2-Manage & export Product Add-ons Orders
  • 3-Check the Add-on Order details page (e.g. to update status, cancel or refund)
  • 4-Cancel and refund product add-on orders
  • 5-Products table: all active or archived Add-on products
  • How to Create a Payment (A One-off Payment and/or Subscription)
  • Multiple Stripe Accounts
  • Payments Module

• Events Module
  • – Communicate with your Participants (emails + automatic reminders)
  • 1-Create a new Event
  • 2-Add bookable Activities and Sessions to your Event
  • 3-Change the order of Activities on the Event web page
  • 4-Delete and Edit Activities or Sessions
  • 5-Cancel / Delete an Event (after all Activities have been cancelled)
  • Add Player to an Event
  • View attendees against activities in Events

• Programs Module
  • 1-Create new Program Categories and Archive them
  • 2-Create new bookable and ‘members-only’ Programs
  • 3-Add new participants to a session manually
  • 4-Edit or Cancel a session from a Program
  • 5- Taking offline payments for Programs & Courses
  • 6-Refund participants from a session in a Program
  • Add Participants once a session has already started (+ send an online payment request)
  • Book into a Program on behalf of a child
  • Discount – Create vouchers and credits for programs
  • Enhanced Navigation within Modules
  • Hot Shots Community Play Program
  • How to apply credits to a class or individual
  • How to Create an Adult Program
  • How to manage and update credits within Clubspark
  • Introduction to Programs (Video)
  • Programs: Adding Multi Player and Multi Session Discounts
  • Programs: How to create a Coaching subscription program with free trial period
  • Programs: How to create Blackout dates for Coaching Courses
  • Programs: Moving players between programs

• Holiday Camps
  • 1-Create a Holiday Camp program
  • 2-Sibling & Member Discounts for Holiday Camps
  • How to set up a holiday camp (Video)

• Programs (Coach Information)
  • Build ongoing pay-for-play sessions
  • Create a single-session
  • Duplicate a program for future terms
  • How to apply credits to a class or individual
  • How to manage and update credits within Clubspark
  • How to mark attendance for term-based payment programs
  • Multiple Stripe Accounts
  • Programs: Adding Multi Player and Multi Session Discounts
  • Programs: How to create a Coaching subscription program with free trial period
  • Programs: How to create Blackout dates for Coaching Courses
  • Programs: Moving players between programs
  • Reconcile a client’s payment
  • Set up a private lesson
  • Set up a term-based program
  • Setting up coaching staff

• Information for your Members
  • – Create a Member Account –
  • -DOWNLOAD: Sample Member Comms
  • -DOWNLOAD: Tax Invoice Template
  • Add a family member to your account (link a junior account)
  • Add products/merch to your basket
  • Book into a Program on behalf of a child
  • Booking a court on behalf of Family Members
  • How to Hire a Court – Guests/Non-Members
  • Renew your Club membership
  • Sign up to a membership
  • Sign up to a membership with a monthly subscription
  • Sign up to a Program (or book a session within a program)
  • Trouble with your Log In
  • Update Personal Details & Consents (e.g. unsubscribe to a newsletter)