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Competitive Player Profile – Activate my UTR Rating Issue

Tennis Australia is currently aware of an issue related to customers attempting to activate their UTR Rating via their player profiles on Match Centre or Tournaments.tennis.com.au:

We understand and apologise that the service disruption is impacting your Tennis experience and we are working to restore normal service as quickly as possible.

Once the issue is resolved, we will provide an update on support.tennis.com.au.

The Competitive Play team.

RESOLVED: Competitive Player Profile issue – UTR Profiles unlinking from Tennis account.

We are pleased to inform you that the problem causing UTR profiles to unlink from Competitive Player Profiles has now been resolved.

For the limited number of customers affected, their accounts were restored this morning during the weekly ratings update and their profiles will now display as normal.

Thank you for your patience as we worked through this issue.

 

The Competitive Play Team

 

League Manager, Match Centre and Tournaments website update – Wednesday 25 June

We are pleased to announce that Coloured Ball Ratings (CBR) are now integrated with League Manager, Match Centre and the Tournaments website.

For information on Coloured Ball Competition and Coloured Ball Ratings visit Coloured Ball Competition | Competitive Play | Tennis Australia – Click HERE.

The release update for Wednesday 25 June, includes the following improvements:

 

League Manager

  • NEW: Colour Ball Ratings (CBR) are now visible for all players that have a CBR
  • IMPROVED: You can auto-grade participants/teams into divisions using CBR Ratings based on predefined parameters. When your nominations have closed, click the ‘Auto-Grade Participants’ button, follow the steps to assist in allocating participants into divisions with ease based on CBR Ratings. Note: You can only auto grade on either UTR, or CBR separately.  
  • IMPROVED: League Manager Reporting outputs now also include CBR Ratings across all relevant reports.
  • IMPROVED: Ratings displays for players across all League Manager pages have been updated to improve consistency of displayed rating information.
  • FIXED: Year/Season selectors and dropdowns now have 2024/25 and 2025  available where applicable.
  • Minor bug fixes.

 

Match Centre

  • NEW: Colour Ball Ratings (CBR) are now visible for all players that have a CBR.
  • IMPROVED: Where a customer has a CBR, they can quickly access CBR information from their dashboard.
  • Minor bug fixes.

 

Tournaments website

  • NEW: Colour Ball Ratings (CBR) are now visible for all players that have a CBR.
  • Minor bug fixes.

 

Support Guide

Check out the information guide on CBR by clicking the below link:

 

Please ensure that you have logged out of League Manager, Match Centre and the Tournaments website and cleared your browsers cache/history, and then logged back in to ensure you see the latest updates. If required, support information on how to clear browser data can be found HERE.

 

Should you have any queries related to how the above changes may impact Leagues or Tournaments, please contact your relevant State/territory Member Association Competitions & Events team. Alternatively, please don’t hesitate to contact our friendly team on 1800 PLAY TENNIS (1800 752 983) or email [email protected].

 

UPDATE: Tennis ID log-in issue resolved – Competitive Play Systems

We are pleased to report that the issue Tennis ID log-in issue across Competitive Play systems is now resolved.

Please ensure you clear your web browser cache in the event you experience a problem when attempting to log in. If required, support information on how to clear browser data can be found HERE.

If you have any questions please don’t hesitate to contact our team on 1800 PLAY TENNIS (752 983) or email [email protected].

Tennis ID Single Sign-On Outage – Competitive Play Systems

Tennis Australia is currently aware of an outage for Tennis ID Single Sign-On across Competitive Play systems where users cannot sign in. The systems impacted include:

• Tennis Connect (Tennis ID) login
• Match Centre
• League Manager
• Tournaments website
• MyTennis2
• Tennis.com.au login

The cause has been identified and the Tennis Technology team are working to resolve the issue. We understand and apologise that the outage is impacting your Tennis experience and we are working to restore normal service as quickly as possible.

Once the issue is resolved, we will provide an update on support.tennis.com.au.

The Competitive Play Team

League Manager, Match Centre, Tournaments website and Tennis ID update – Tuesday 5 March

If you have recently visited any of our Competitive Play websites, you will have noticed the new look as we aligned the League Manager, Match Centre and Tournaments website with Tennis’ brand!

In addition to the new look for Competitive Play sites, please note the following improvements that are now available:

 

League Manager

  • NEW: application interface now aligns with Tennis’ brand.
  • NEW: You can now auto-grade participants/teams into divisions using UTR Ratings based on predefined parameters. When your nominations have closed, click the ‘Auto-Grade Participants’ button, follow the steps to assist in allocating participants into divisions with ease based on UTR Ratings.
  • NEW: When you make edits to your squad a reminder message to save your changes shows. Also, if you go to navigate to another page/menu and have not saved your work, a pop-up message appears in the event you have unsaved changes.
  • IMPROVED: Adding a Team Manager/Coach to a team only requires the person to have a Tennis ID. They are not required to go through the UTR Activation process.
  • IMPROVED: The Club Player Details report output now includes a Gender field.
  • Minor bug fixes.

 

Match Centre

  • NEW: application interface now aligns with Tennis’ brand.
  • IMPROVED: Team Manager and Coaches are now only required to have a Tennis ID to register a team to a competition. They are not required to go through the UTR Activation process.
  • Minor bug fixes.

 

Tournaments website

  • NEW: application interface now aligns with Tennis’ brand.

 

Tennis ID Registration

  • IMPROVED: Nationality is now a required field when registering a Tennis ID with Tennis Australia. Nationality can also be updated in your Tennis ID profile.
  • IMPROVED: We have updated email content related to creating your Tennis ID account, making it easier to understand and start your Competitive Play journey.
  • IMPROVED: We have made it easier to update your Tennis ID profile information, and promote child accounts to full accounts when necessary.

 

 

Support Guides

Updated support guides for both League Manager and Match Centre can be found here:

 

Please ensure that you have logged out of League Manager, cleared your browsers cache/history, and then logged back in to ensure you see the latest updates to League Manager. If required, support information on how to clear browser data can be found HERE.

Should you have any queries related to how the above changes may impact Leagues or Tournaments, please contact your relevant State/territory Member Association Competitions & Events team. Alternatively, please don’t hesitate to contact our friendly team on 1800 PLAY TENNIS (1800 752 983) or email [email protected].

UPDATE: Intermittent data sync issues for Competitive Play systems (Player Profiles, UTR Ratings Activation, Match data)

Our technical team has been actively working to resolve the matter and we are pleased to confirm that player profile merge and match data remediation is underway.

We expect the majority of impacted player profiles will be resolved over the next 24-48hrs, in time for the next UTR Ratings update on Tuesday 24th October.

During the remediation period some Competition Administrators in League Manager may not be able to add specific players that show as not having completed their Competitive Player Profile. In this instance, please use the Unspecified Player option on digital scorecards as a temporary solution.

Throughout the investigations, other items requiring attention have been identified that may impact a very small sub-set of customer profiles. Should you encounter a problem with your profile following Tuesday 24th October, please contact [email protected] and our team will assist in resolving any issues.

We appreciate your patience and understanding throughout this period and apologise for the inconvenience the issue may have caused to your Tennis experience.

Intermittent data sync issues for Competitive Play systems (Player Profiles, UTR Ratings Activation, Match data)

Tennis Australia is currently aware of an intermittent data issue related to Player profiles and Match data not correctly updating across Competitive Play systems. The systems impacted include:

  • Tennis Connect (Tennis ID)
  • Match Centre
  • League Manager
  • Tournaments website
  • UTR Rating Activation

Due to the data sync issues, some players may experience delays in their UTR Rating being updated on Tennis Australia platforms.

The cause of the problem has been identified and the Tennis Tech team are working to resolve the issue. We understand and apologise that the service disruption is impacting your Tennis experience and we are working to restore normal service as quickly as possible.

Once the issue is resolved, we will provide an update on support.tennis.com.au.

The Competitive Play team.

Tournaments website update & Tennis ID – Tuesday 7 February

We wanted to let you know about the following upgrade to the Tournaments website.

From Tuesday evening, 7 February, Tennis participants will no longer be required to have two separate accounts/login credentials across platforms, as Tennis ID credentials will be used for sign-on to Match Centre and the Tournaments website.

 

WHAT IS A TENNIS ID?

A Tennis ID is a unique 11-digit number that starts with 66. It lets players track results and enter events by providing access to the following Competitive Play websites:

Please note: the previous MyTennis ID numbers that started with 61 will no longer be valid from Tuesday onwards.

 

ARE YOU A CURRENT/PAST TOURNAMENT PLAYER WITHOUT A TENNIS ID?

We have transferred existing tournaments.tennis.com.au players to a new Tennis ID. For any transferred ID an email will be sent that contains details information on how to continue or recommence competing in tournaments.

The Tennis ID can be used to access all Competitive Play websites, enter events and track results for players.

 

DO YOU ALREADY HAVE A TENNIS ID?

You are are all set to access all Competitive Play websites, enter events and track results using just your Tennis ID, and you should be able to log in with your Tennis ID credentials as per normal.

 

TENNIS ID REGISTRATION & UTR RATING ACTIVATION

Want further information on the Tennis ID registration process and how to activate your UTR Rating? Check out the following support article (click here).

 

If you do encounter any issues, simply require some assistance, please contact Customer Support via 1800 PLAY TENNIS (1800 752 983) or email [email protected].

 

Are you an association or club administrator interested in using League Manager (Tennis Australia’s free online competition management system) for your competitions? Please click HERE for more information.

League Manager & Match Centre Update – Thursday 20 October

We have made some key changes to the League Manager and Match Centre experience for administrators and players as the integration of the UTR Rating for Australian tennis continues.

As part of Summer 2022/23 we are promoting the benefits for players to complete their competitive player profile, by registering for their Tennis ID via Match Centre and activating their UTR Rating.

This is an important step in moving towards the new Competitive Play Framework and will support the competition experience for all players and administrators, providing a single player profile across competitive play.

Please note the following key functionality changes to League Manager & Match Centre release Thursday 20 October:

 

League Manager

  • The ability to create a new player in League Manager will be removed, with any new player that does not already exist in the database required to register via Match Centre and obtain a Tennis ID (11-digit number starting with 66…)
  • Pending Persons feature will be decommissioned, as any player that does not already exist in the system will be required to register and obtain a Tennis ID
  • Any new player will be required to self-register before they can be found in League Manager/Match Centre when adding a person to a team/scorecard.
  • Administrators will be able to see player UTR Ratings for any player profile that is eligible to receive a UTR Rating (regardless of a player who has/has not activated their UTR Rating)
  • TA Ratings will be removed from remaining displays and reports, with only the UTR Rating visible on League Manager
  • The Club Player Details report has been updated to show if a player has/has not completed their UTR Rating activation
  • Tennis ID references updated in League Manager displays for player information
  • Minor bug fixes

 

Match Centre

  • Any new player will be required to register via Match Centre to obtain their Tennis ID
  • The ability to create a new player via the scorecard will be removed. The ability to add a player that has registered/exists already in Match Centre will remain.
  • A player must activate their UTR Rating via Match Centre and link their UT account with their Tennis ID to view their rating on their player profile. An ‘Activate UTR Rating’ button will be visible on the players own dashboard.
    • Note if a family has multiple U15 accounts under one parent/guardian email, a unique email for each child account is required when activating their UTR Rating
  • Any player profile that has not activated their UTR Rating, their rating will not be visible on Match Centre or printed scorecards
  • TA Ratings will be removed from Match Centre
  • Minor bug fixes

 

Tennis ID Registration & Login page

  • Refreshed landing page and interface
  • Account registration streamlined for both standard and Under 15 accounts

 

Support Guides

Updated support guides for both League Manager and Match Centre can be found here:

  • Direct access to the Tennis ID Registration & UTR Rating Activation user guide is HERE.

 

Please ensure that you have logged out of League Manager, cleared your browsers cache/history, and then logged back in to ensure you see the latest updates to League Manager. If required, support information on how to clear browser data can be found HERE.

Should you have any queries related to how the above changes may impact Leagues or Events, please contact your relevant State/territory Member Association Competitions & Events team. Alternatively, please don’t hesitate to contact our friendly team on 1800 PLAY TENNIS (1800 752 983) or email [email protected].

 

 

 

FAQ’s related to the latest updates:

The below information is provided to assist in understanding the changes being made, which are an important part of the Competitive Play Blueprint.

 

Why are we requiring new competitive players to register for a Tennis ID?

Ensuring that players register with Tennis enables the ability to improve the competition experience; providing a player with a unique ID that will be utilised across Leagues and Events, moving towards competitive players having one profile, one ID, one rating.

 

What are the benefits of requiring registration to competitive play systems?

A better playing experience through level-based play and a range of benefits including:

  • UTR Rating
  • Endorsed Event & League entry
  • AO and Summer of Tennis ticket offers
  • Discounts & Special offers
  • Personal injury insurance
  • Exclusive events & Content

 

Why do players need a competitive player profile?

All players competing in Australia should have a Competitive Player Profile established to simplify the process of entering endorsed Events and Leagues. Whether playing for fun at a local club or professionally on the global circuit, your Competitive Player Profile will ensure participants receive the best playing experience by enabling level-based play.

How do players complete their competitive player profile and activate their UTR Rating?

Information regarding how players can currently complete their competitive player profile can be found HERE.

The TA Support site for information on Ratings, League Manager and Match Centre is here https://support.tennis.com.au/.

 

What is Tennis doing to reduce duplicate player profiles?

When a player creates a profile, they are prompted to search Match Centre and request to merge any duplicate profiles, and this prompt is also visible whenever a player opens their profile settings.

In addition to the above, we encourage club administrators to work with their relevant State Member Association Competitions team who can assist in working through and cleaning up player profile data related to a club/organisation in League Manager.

 

 

Are you an association or club administrator interested in using League Manager (Tennis Australia’s free online competition management system) for your competitions? Please click HERE for more information.