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Tennis Profile & Competitive Play websites Update – Friday 27 March

We’ve rolled out a range of improvements to Tennis Identity to make your experience smoother, more reliable, and easier to manage.

Here’s an overview of what’s been updated today:

  • UTR Activation – Clearer Guidance and Fewer Loops

Players activating their UTR Rating will now see clear error messages and next steps if activation fails, instead of getting stuck in a loop. This means you’ll know exactly what to do if something goes wrong, and make connecting your UTR Rating more reliable so you can complete your Competitive Player Profile and get on court.

  • Improved Error Messages for Sign-In and Profile Issues

We’ve updated our error messages across Tennis Profile and League Manager/Match Centre to be more specific and actionable. If something goes wrong with your sign-in or profile validation, you’ll now see exactly what needs fixing, helping you resolve problems easier and reducing the need to contact support.

  • Tennis Profile pages – Incremental Improvements

We’ve made a series of small but important updates to the Tennis Profile portal, including clearer button labels, improved tips, and better mobile rendering. These changes make it easier to navigate and reduce the risk of errors managing your profile.

  • Better Guidance for Linking Child Profiles

Parents and guardians will now see improved instructions, contextual help, and updated support documentation. This helps prevent duplicate accounts and makes onboarding smoother for linking Child profiles to your account.

  • Missing Match History and Ratings

We’ve delivered improvements to how match results and ratings are processed between Match Centre, Tournaments and UTR Sports. This means your match data and ratings are more accurate, improved processing of results and reducing support queries.

  • Coming next week

Looking ahead to next week, we’ll be rolling out further improvements including clearer error handling on the Tournaments site, better support for Google social sign-in users, updated information to help with account switching and other minor enhancements.

If you have any questions or need help, check out our Support Centre for more information and resources. Alternatively, please don’t hesitate to contact our friendly team on 1800 PLAY TENNIS (1800 752 983) or email [email protected].

Competitive Player Profile – Activate my UTR Rating Issue

Tennis Australia is currently aware of an issue related to customers attempting to activate their UTR Rating via their player profiles on Match Centre or Tournaments.tennis.com.au:

We understand and apologise that the service disruption is impacting your Tennis experience and we are working to restore normal service as quickly as possible.

Once the issue is resolved, we will provide an update on support.tennis.com.au.

The Competitive Play team.

RESOLVED: Competitive Player Profile issue – UTR Profiles unlinking from Tennis account.

We are pleased to inform you that the problem causing UTR profiles to unlink from Competitive Player Profiles has now been resolved.

For the limited number of customers affected, their accounts were restored this morning during the weekly ratings update and their profiles will now display as normal.

Thank you for your patience as we worked through this issue.

 

The Competitive Play Team

 

League Manager, Match Centre and Tournaments website update – Wednesday 25 June

We are pleased to announce that Coloured Ball Ratings (CBR) are now integrated with League Manager, Match Centre and the Tournaments website.

For information on Coloured Ball Competition and Coloured Ball Ratings visit Coloured Ball Competition | Competitive Play | Tennis Australia – Click HERE.

The release update for Wednesday 25 June, includes the following improvements:

 

League Manager

  • NEW: Colour Ball Ratings (CBR) are now visible for all players that have a CBR
  • IMPROVED: You can auto-grade participants/teams into divisions using CBR Ratings based on predefined parameters. When your nominations have closed, click the ‘Auto-Grade Participants’ button, follow the steps to assist in allocating participants into divisions with ease based on CBR Ratings. Note: You can only auto grade on either UTR, or CBR separately.  
  • IMPROVED: League Manager Reporting outputs now also include CBR Ratings across all relevant reports.
  • IMPROVED: Ratings displays for players across all League Manager pages have been updated to improve consistency of displayed rating information.
  • FIXED: Year/Season selectors and dropdowns now have 2024/25 and 2025  available where applicable.
  • Minor bug fixes.

 

Match Centre

  • NEW: Colour Ball Ratings (CBR) are now visible for all players that have a CBR.
  • IMPROVED: Where a customer has a CBR, they can quickly access CBR information from their dashboard.
  • Minor bug fixes.

 

Tournaments website

  • NEW: Colour Ball Ratings (CBR) are now visible for all players that have a CBR.
  • Minor bug fixes.

 

Support Guide

Check out the information guide on CBR by clicking the below link:

 

Please ensure that you have logged out of League Manager, Match Centre and the Tournaments website and cleared your browsers cache/history, and then logged back in to ensure you see the latest updates. If required, support information on how to clear browser data can be found HERE.

 

Should you have any queries related to how the above changes may impact Leagues or Tournaments, please contact your relevant State/territory Member Association Competitions & Events team. Alternatively, please don’t hesitate to contact our friendly team on 1800 PLAY TENNIS (1800 752 983) or email [email protected].

 

UPDATE: Tennis ID log-in issue resolved – Competitive Play Systems

We are pleased to report that the issue Tennis ID log-in issue across Competitive Play systems is now resolved.

Please ensure you clear your web browser cache in the event you experience a problem when attempting to log in. If required, support information on how to clear browser data can be found HERE.

If you have any questions please don’t hesitate to contact our team on 1800 PLAY TENNIS (752 983) or email [email protected].

Tennis ID Single Sign-On Outage – Competitive Play Systems

Tennis Australia is currently aware of an outage for Tennis ID Single Sign-On across Competitive Play systems where users cannot sign in. The systems impacted include:

• Tennis Connect (Tennis ID) login
• Match Centre
• League Manager
• Tournaments website
• MyTennis2
• Tennis.com.au login

The cause has been identified and the Tennis Technology team are working to resolve the issue. We understand and apologise that the outage is impacting your Tennis experience and we are working to restore normal service as quickly as possible.

Once the issue is resolved, we will provide an update on support.tennis.com.au.

The Competitive Play Team

League Manager, Match Centre, Tournaments website and Tennis ID update – Tuesday 5 March

If you have recently visited any of our Competitive Play websites, you will have noticed the new look as we aligned the League Manager, Match Centre and Tournaments website with Tennis’ brand!

In addition to the new look for Competitive Play sites, please note the following improvements that are now available:

 

League Manager

  • NEW: application interface now aligns with Tennis’ brand.
  • NEW: You can now auto-grade participants/teams into divisions using UTR Ratings based on predefined parameters. When your nominations have closed, click the ‘Auto-Grade Participants’ button, follow the steps to assist in allocating participants into divisions with ease based on UTR Ratings.
  • NEW: When you make edits to your squad a reminder message to save your changes shows. Also, if you go to navigate to another page/menu and have not saved your work, a pop-up message appears in the event you have unsaved changes.
  • IMPROVED: Adding a Team Manager/Coach to a team only requires the person to have a Tennis ID. They are not required to go through the UTR Activation process.
  • IMPROVED: The Club Player Details report output now includes a Gender field.
  • Minor bug fixes.

 

Match Centre

  • NEW: application interface now aligns with Tennis’ brand.
  • IMPROVED: Team Manager and Coaches are now only required to have a Tennis ID to register a team to a competition. They are not required to go through the UTR Activation process.
  • Minor bug fixes.

 

Tournaments website

  • NEW: application interface now aligns with Tennis’ brand.

 

Tennis ID Registration

  • IMPROVED: Nationality is now a required field when registering a Tennis ID with Tennis Australia. Nationality can also be updated in your Tennis ID profile.
  • IMPROVED: We have updated email content related to creating your Tennis ID account, making it easier to understand and start your Competitive Play journey.
  • IMPROVED: We have made it easier to update your Tennis ID profile information, and promote child accounts to full accounts when necessary.

 

 

Support Guides

Updated support guides for both League Manager and Match Centre can be found here:

 

Please ensure that you have logged out of League Manager, cleared your browsers cache/history, and then logged back in to ensure you see the latest updates to League Manager. If required, support information on how to clear browser data can be found HERE.

Should you have any queries related to how the above changes may impact Leagues or Tournaments, please contact your relevant State/territory Member Association Competitions & Events team. Alternatively, please don’t hesitate to contact our friendly team on 1800 PLAY TENNIS (1800 752 983) or email [email protected].

UPDATE: Intermittent data sync issues for Competitive Play systems (Player Profiles, UTR Ratings Activation, Match data)

Our technical team has been actively working to resolve the matter and we are pleased to confirm that player profile merge and match data remediation is underway.

We expect the majority of impacted player profiles will be resolved over the next 24-48hrs, in time for the next UTR Ratings update on Tuesday 24th October.

During the remediation period some Competition Administrators in League Manager may not be able to add specific players that show as not having completed their Competitive Player Profile. In this instance, please use the Unspecified Player option on digital scorecards as a temporary solution.

Throughout the investigations, other items requiring attention have been identified that may impact a very small sub-set of customer profiles. Should you encounter a problem with your profile following Tuesday 24th October, please contact [email protected] and our team will assist in resolving any issues.

We appreciate your patience and understanding throughout this period and apologise for the inconvenience the issue may have caused to your Tennis experience.

Intermittent data sync issues for Competitive Play systems (Player Profiles, UTR Ratings Activation, Match data)

Tennis Australia is currently aware of an intermittent data issue related to Player profiles and Match data not correctly updating across Competitive Play systems. The systems impacted include:

  • Tennis Connect (Tennis ID)
  • Match Centre
  • League Manager
  • Tournaments website
  • UTR Rating Activation

Due to the data sync issues, some players may experience delays in their UTR Rating being updated on Tennis Australia platforms.

The cause of the problem has been identified and the Tennis Tech team are working to resolve the issue. We understand and apologise that the service disruption is impacting your Tennis experience and we are working to restore normal service as quickly as possible.

Once the issue is resolved, we will provide an update on support.tennis.com.au.

The Competitive Play team.

Tournaments website update & Tennis ID – Tuesday 7 February

We wanted to let you know about the following upgrade to the Tournaments website.

From Tuesday evening, 7 February, Tennis participants will no longer be required to have two separate accounts/login credentials across platforms, as Tennis ID credentials will be used for sign-on to Match Centre and the Tournaments website.

 

WHAT IS A TENNIS ID?

A Tennis ID is a unique 11-digit number that starts with 66. It lets players track results and enter events by providing access to the following Competitive Play websites:

Please note: the previous MyTennis ID numbers that started with 61 will no longer be valid from Tuesday onwards.

 

ARE YOU A CURRENT/PAST TOURNAMENT PLAYER WITHOUT A TENNIS ID?

We have transferred existing tournaments.tennis.com.au players to a new Tennis ID. For any transferred ID an email will be sent that contains details information on how to continue or recommence competing in tournaments.

The Tennis ID can be used to access all Competitive Play websites, enter events and track results for players.

 

DO YOU ALREADY HAVE A TENNIS ID?

You are are all set to access all Competitive Play websites, enter events and track results using just your Tennis ID, and you should be able to log in with your Tennis ID credentials as per normal.

 

TENNIS ID REGISTRATION & UTR RATING ACTIVATION

Want further information on the Tennis ID registration process and how to activate your UTR Rating? Check out the following support article (click here).

 

If you do encounter any issues, simply require some assistance, please contact Customer Support via 1800 PLAY TENNIS (1800 752 983) or email [email protected].

 

Are you an association or club administrator interested in using League Manager (Tennis Australia’s free online competition management system) for your competitions? Please click HERE for more information.