We understand that as club administrators, you have been experiencing some frustration with the latest My Tennis during the last four weeks and acknowledge that you are still eagerly awaiting key functionalities.

We apologise for this inconvenience and can assure you that the team is doing everything possible to deliver what has been promised.

In particular, the reporting tool and communications tool are our first priority and teams are working around the clock to deliver a robust application.

Here is a short summary of our most recent updates:

• The initial problems experienced with logging in have since been addressed. If you do however experience any difficulties with this, please contact our Tennis Services team.
• The setup process for implementing the online payment gateway has now been fixed and Clubs are now able to activate this without any problems.
• As a reminder to club administrators, you can access My Tennis via this link: my.tennis.com.au.  If your members would like to access their account they can do so from tennis.com.au.

We will continue to address your most urgent concerns with My Tennis and have the Tennis Services team working extended hours, 7 days a week.

We sincerely appreciate your continued patience and understanding during this very busy time and aim to keep you updated with key developments and improvements.

Please see below updates released on 30 October 2015:

The below issues have been resolved:

• Approved memberships triggering invoices to members
• Historical extras can now be viewed
• Upload contact image
• Affiliation confirmation screen now displaying correct details
• Update Membership package now maintaining existing dates and Pro Rata information (IE10 issue)
• Organisation State remains when editing organisation details
• Extra’s incorrectly showing GST on invoice
• Extra’s (not purchased) appearing on invoice

The following system changes have also occurred:

• When a club admin adds a pending membership, the invoice is not automatically sent. The admin user is now required to click the ‘Send Invoice’ on the membership tab, the link will update to ‘Re-send Invoice’ to indicate that it has been previously sent to the member.
• Membership package sort has been reversed so that the most recent packages appear at the top