Additional information (First name, surname & membership package name) is now available when generating payment reports using the payment gateway dashboard to assist with the reconciliation process of club memberships and identifying the customer.

If you have any questions, please don’t hesitate to contact our friendly team on 1800 PLAY TENNIS (752 983), [email protected] or through our Live Chat function or alternatively your Participation Leader.

We are happy to report that the recent issue with credit card payments for family memberships has now been resolved.

All club memberships (including family packages) purchased online via credit card can now be approved/processed without an issue.

If you have any questions, please don’t hesitate to contact our friendly team on 1800 PLAY TENNIS (752 983), [email protected] or through our Live Chat function or alternatively your Participation Leader.

We are currently experiencing difficulties, specifically, with family memberships purchased online using credit card and not being charged.

We advise all clubs to NOT process or approve any family memberships which have been paid via credit card until we have rectified the issue – all other memberships can continue to be processed as usual.

We are currently investigating the issue and are believing to have this resolved as soon as possible.

We apologise for any inconvenience this has caused and appreciate your patience and understanding.

The My Tennis Rewards Tool is now available.

The rewards tool allows you to send invitations to your players asking them create their tennis account.  The tool will help your club maxmise it TennisConnect rewards.

For more information on the TennisConnect Rewards program click here.

For step by step instructions on how to use the tool click here.

Please see below updates released on 27 April 2016.

• Club Specific Terms and Conditions– Add your own clubs membership terms and conditions for those joining/renewing online to view
• Bulk Registration Tool – Add, renew or update multiple members using the Bulk Registration Tool
• Deceased Member Handling – Mark a member as deceased, which will remove the member from the My Tennis database, including the communication tool

The My Tennis communication tool is available to access select ‘Communication’ from the menu left of the screen. The tool allows you to:

• Save time by creating lists of members that you regularly communicate with.
• Quickly customise who will receive each email with simple filtering options.
• Send emails from both your personal and club email address.

Need more assistance?

For step-by-step instructions click here or contact your local Participation Leader for assistance. Alternatively, you can also book a personalised online training session or contact Tennis Services with your query on 1800 PLAY TENNIS (1800 752 983) or email [email protected].

We also look forward to releasing the Bulk Registration Tool over the coming weeks.

We appreciate your patience and look forward to receiving your feedback as we continue to improve the My Tennis system.

We know you’ve been looking forward to this update and we’re pleased to let you know the My Tennis reporting tool is now available to use. Thanks again for your patience.

To access the reporting tool simply select ‘Reporting’ from the menu to the left of screen. There are three reports available, all with filtering capabilities that allow you to extract key membership information to help you better segment your membership base.

The three report types available are:

1. Member report – extract key member details including profile and contact information.
2. Transaction report – extract membership purchase details from all membership transactions.
3. Extras report – extract transaction details for any extras added during membership purchase.

Need more assistance?

Step-by-step instructions are available via the System Support website or contact your local Participation Leader for assistance. Alternatively, you can book a personalised online training session, contact Tennis Services with your query on 1800 PLAY TENNIS (1800 752 983) or email [email protected].

We appreciate your patience and look forward to receiving your feedback as we continue to improve the My Tennis system.

Please see below updates released on 2 December 2015:

The below issues have been resolved:

• Cheque “Send To” field is now displaying club name rather than member name
• EFT payment field is no longer cutting off account name
• Memberships can now be purchased on a mobile device without issue
• Changes can now be saved when editing club details
• Tennis Accounts can be created with a surname which contains a space
• A person can be added as a club contact multiple times

Please see below updates released on 6 November 2015:

The following system changes have also occurred:

• Invoices now include all details for all payment options
• Additional members can be added to existing family memberships