League Manager update 23 October 2015

We really appreciate your support as we continue to implement the new-look League Manager.

We’re happy to report that many of the issues you have experienced in recent weeks have now been resolved, but we understand there’s still a long way to go. We’re working hard to improve the system as soon as possible.

Here’s a quick summary of the latest developments:

• Access issues to League Manager experienced by some users on Wednesday and Thursday have now been resolved, and new users may now be authorised.
• Scorecards can now be printed via Match Centre, and we encourage you to use these for upcoming matches. Simply find your match and click “Print Scorecard”.
  
• Results entry

For team captains and players

Team captains and players can now enter results directly via Match Centre, provided they have successfully joined Tennis and can view their Dashboard. Please refer to the Support Centre to link player profiles and accounts if you cannot view your Dashboard information.

For club administrators 

Enter results directly via League Manager; select the “Matches (Participant)” menu item.

For League managers and association administrators

Enter results directly via League Manager; select the “Matches (Organiser)” menu item.

Further information on functions, processes and pages is now available via the guides and videos in theSupport Centre.
We sincerely apologise for the issues you’re experiencing. If you require more information or assistance at any time please call 1800 PLAY TENNIS, email [email protected] or get in touch via the Live Chat function available in League Manager.

Thank you for your continued patience as we roll out the new league management software.

We understand and share your frustrations and are doing our best to resolve all issues as soon as possible. Please be assured we are still working around the clock to deliver the promised functionalities to make managing your leagues easier.

Here’s an update on our progress so far:

• Some players have not been able to see their matches and their results on their Dashboard. To solve this issue we’ve released a function on Match Centre that allows players to find themselves in their team, and as a result we can verify and link players. Players will be advised via email once the records have been linked.
• We have worked hard to optimise the search capability in Match Centre so you can easily search for a Player, Team, Club, League or Association to find exactly what you’re looking for.
• More information on functions, processes and pages is now available through the guides and videos in the Support Centre.
• We have added an information panel to most pages, which can be found by clicking on the (i) next to the page title in League Manager.
• We recognise our response times have not been quick enough so have increased the number of staff in our Tennis Services team, as well as the hours they work.

Please be assured our team is doing as much as it can to improve your experience with the system. We truly believe League Manager and Match Centre will make a significant difference to both participants and league administrators. Thanks again for your patience as we strive to resolve the current issues.

Once again, we apologise for the inconvenience caused throughout this transition period. Look out for another update from us and please don’t hesitate to call us on 1800 PLAY TENNIS, email [email protected] or speak to us through the Live Chat function available through League Manager.

Kind regards,

The Competitions team

Firstly, sincere apologies for the inconvenience caused during this very busy time as we continue to roll-out the new league management software.

We understand and share your frustration and are doing our best to work through the current issues.
Please be assured we are working around the clock to deliver the promised functionalities to make managing your leagues easier.

We’ve listened to your concerns, and would like to provide you with a quick update:

• We understand many of your clubs are finding it difficult to access League Manager, despite you giving the club user authorisation. We have deployed a fix that should now see all of your clubs able to access League Manager, provided you have given them authorisation.
• As a reminder, team captains do not need to access League Manager, rather they will enter results through Match Centre.
• For those receiving questions about no matches appearing in a player’s dashboard, this is due to the new Tennis account not being linked to the player’s profile due to the lack of data from our previous system and we will not risk linking the incorrect accounts.
• As expected with a new system, we know you’ve encountered a number of user errors during the set up process. The process for correcting errors is time consuming but essential to ensure all system data is correct. We are working on resolving your most immediate concerns and fixing the most common mistakes as quickly as we possibly can.

As frustrating as we know this is, we ask for your patience as we continue to resolve these issues. Please be assured that our team is doing as much as we can to improve your experience with the system. We truly believe that League Manager and Match Centre will make a significant difference to both participants and you as administrators of leagues.

There are a number of exciting developments coming up, including the release of the iOS and Android App for Match Centre and the user-friendly fill-in functionality in League Manager. But for the moment we’ve put these future enhancements on hold so we can focus on resolving your most urgent concerns.

Once again, we apologise for the inconvenience caused throughout this transitional period. Look out for an update from us next Tuesday and please do not hesitate to call us on 1800 PLAY TENNIS, [email protected] or speak to us through the Live Chat function available through League Manager.

Best of luck for the upcoming season.

Kind Regards,

The Competitions Team