WalkMe provides League Manager Users with step-by-step instructions to assist users in completing specific League Manager tasks.
To access WalkMe, click ‘Support’ on the League Manager menu bar.
Users can exit the WalkMe support tool at any time when in use by simply clicking the ‘x’ on the WalkMe pop-up.
The WalkMe support tool can currently assist users with:
- Entering Match Results
- Incomplete Rubbers/Matches
- Disputing Results
- Printing Scorecards
- Viewing Ladders
- Ladder Adjustments
- Editing Match Settings
- Activating Finals
- Adding a Club Logo
- Editing Team Squads
- Fill-in Requests
- Creating a League Template
- Rollover Leagues
- Reporting
- User Roles & Rights Management
The team at Tennis Australia will continue to update WalkMe with additional guides for various League Manager functions.
Access Live Chat
Users can access Live Chat via the ‘Support’ button on the League Manager menu.
The Live Chat feature is now accessible by clicking the Support button, and clicking ‘Chat With Us’ on the pop-up menu:
Please note that the ‘Chat With Us’ feature will only appear when our Customer Service Team is available to chat.
Access to Tennis’ Systems Support Centre is now available via WalkMe under League Manager Support Articles.
In the instance WalkMe cannot assist with your task, you can still refer to Tennis’ Systems Support Centre or contact 1800 PLAY TENNIS (752 983), email [email protected] or get in touch via the Chat With Us function.