Our technical team has been actively working to resolve the matter and we are pleased to confirm that player profile merge and match data remediation is underway.

We expect the majority of impacted player profiles will be resolved over the next 24-48hrs, in time for the next UTR Ratings update on Tuesday 24th October.

During the remediation period some Competition Administrators in League Manager may not be able to add specific players that show as not having completed their Competitive Player Profile. In this instance, please use the Unspecified Player option on digital scorecards as a temporary solution.

Throughout the investigations, other items requiring attention have been identified that may impact a very small sub-set of customer profiles. Should you encounter a problem with your profile following Tuesday 24th October, please contact [email protected] and our team will assist in resolving any issues.

We appreciate your patience and understanding throughout this period and apologise for the inconvenience the issue may have caused to your Tennis experience.