We’ve rolled out a range of improvements to Tennis Identity to make your experience smoother, more reliable, and easier to manage.
Here’s an overview of what’s been updated today:
- UTR Activation – Clearer Guidance and Fewer Loops
Players activating their UTR Rating will now see clear error messages and next steps if activation fails, instead of getting stuck in a loop. This means you’ll know exactly what to do if something goes wrong, and make connecting your UTR Rating more reliable so you can complete your Competitive Player Profile and get on court.
- Improved Error Messages for Sign-In and Profile Issues
We’ve updated our error messages across Tennis Profile and League Manager/Match Centre to be more specific and actionable. If something goes wrong with your sign-in or profile validation, you’ll now see exactly what needs fixing, helping you resolve problems easier and reducing the need to contact support.
- Tennis Profile pages – Incremental Improvements
We’ve made a series of small but important updates to the Tennis Profile portal, including clearer button labels, improved tips, and better mobile rendering. These changes make it easier to navigate and reduce the risk of errors managing your profile.
- Better Guidance for Linking Child Profiles
Parents and guardians will now see improved instructions, contextual help, and updated support documentation. This helps prevent duplicate accounts and makes onboarding smoother for linking Child profiles to your account.
- Missing Match History and Ratings
We’ve delivered improvements to how match results and ratings are processed between Match Centre, Tournaments and UTR Sports. This means your match data and ratings are more accurate, improved processing of results and reducing support queries.
- Coming next week
Looking ahead to next week, we’ll be rolling out further improvements including clearer error handling on the Tournaments site, better support for Google social sign-in users, updated information to help with account switching and other minor enhancements.
If you have any questions or need help, check out our Support Centre for more information and resources. Alternatively, please don’t hesitate to contact our friendly team on 1800 PLAY TENNIS (1800 752 983) or email [email protected].