Dear Club Administrator,
We’re pleased to advise of some ClubSpark platform improvements that have been made for club administrators.
These include more information and functionality added to user profiles, expanded functionality for using tags, improvements with managing memberships, and some refinements to using the website module.
For venues / clubs that use the programs module (or who wish to do so) you’ll also see some significant new features for both programs and holiday camps/clinics including a new discount /promo code feature and more.
1. User profiles updates (Contacts Module):
The information shown on user profiles have been expanded and improvements include:
- NEW: A junior’s profile (or multiple junior’s profiles) now provides information of the ClubSpark profile for their parent/guardian, and vice versa. This is a clickable link which means you can click from the parent profile to the child, child to parent etc. You can also click to easily add a parent or child to someone’s profile.
- NEW: A persons’ coaching +program bookings (current and historical) are now also shown on their profile. Plus, you can click from the profile through to the program.
- IMPROVED: A list of persons’ memberships (current and historical) – the layout and look / feel has been improved making it easier to find information)
2. Administrators: Using Tags and new Role
- NEW: You can now add and remove tags for multiple users, in bulk.
- NEW: You can now set up a tag for each membership package, and these will automatically be applied to members as they sign up.
- NEW: There’s a new admin role in town! It’s called Program Register Administrator; with this more limited access, users only be able to access, mark attendance and send emails for programs they’ve been assigned to as a coach.
3. Membership Module updates
- IMPROVED: Admins can now format and customise the confirmation message that appears on the screen and via email when new members join. You can now add headings, bold text/italics. line breaks, line breaks and links to your membership confirmation messaging. (Hint – if you wish to send a document such as a welcome pack, you can load the document to your ClubSpark file library and add a link in your email. The member always receives the up to date/latest information).
- IMPROVED: The membership table and downloadable membership report now shows an age column/ the age of all members. Plus, when you click through to a junior, family or group package type, you can now see each main contact’s name and email address on the summary page, and you can export these to a downloadable report.
4. Programs/ Sessions / Camps – Programs Module plus a NEW discounts module
- NEW: As a club admin, you’ll now be able to create programs that you can make available to members only.
- NEW: There’s a new module that allows you to create a voucher / discount code that any members, players or guests can use when booking coaching sessions, programs and holiday camps/clinics. You can use this to offer early bird promotions, credits for sessions and classes etc. Follow this support guide to find more info about it.
- IMPROVED: When setting up holiday clinics + camps, you can now add more than one skill level for each clinic and or camp, making it easier for you to refine and promote online bookings.
- IMPROVED: Admins can now archive program categories to help clean up your admin panel.
- IMPROVED: You may already know you have the ability on your website to show junior and adult programs on one admin page and one webpage that users will see, plus you have the ability to split junior and adult programs across two webpages (with users being able to see a set of search results for each). The button you use to ‘split’ Programs webpages has moved. It was previously in the website module under settings. It’s now on the programs page in the admin website. This makes it much easier to know about and find.
5. Website changes and the Website Module:
- IMPROVED: It’s easier to add a custom page (using the new one click button)
- IMPROVED: It’s faster/ easier to save Website changes (save button now hovers and is visible on the screen you’re on – you don’t need to scroll down to save).
Please do not hesitate to reach out to our support team if you have any questions (INSERT DETAILS)