Dear coach admins,

We are pleased to announce that coaches can now apply credits to player accounts for bookings and courses. These credits can be given in place of a refund or in case of issues like rain/weather or cancelled courses. You can apply credits to multiple players or individual players.

The benefits of offering credits is that you don’t need to complete partial refunds or create additional sessions to make up for unplanned, circumstances outside of your control.

 

Things to know before getting started…

• You can apply a credit to a player or group of players booked into a program
• You can apply a credit for one or multiple program bookings
• You can apply a credit to a booking which was made using a credit
• A customer can use their credit across any of your programs, including holiday camps
• You can’t apply a credit if the original booking was FREE
• You can’t apply a credit if the customer doesn’t have an existing booking/payment – e.g. as a gift
• A booking made with a credit that is then cancelled will not automatically reimburse the credit to the player

 

Available Guides:

Click here for a walkthrough on how to manage and update credits

Click here for a walkthrough on how to apply credits to a class or individual

 

 

 

Please do not hesitate to reach out to our support team if you have any questions.