When Sign In – Contact Stripe Support 

 

Your Stripe account may become restricted if you do not verify your personal and business details within the amount of time set out when creating your account.

Stripe require anyone who set-up an account to verify the below items to allow payout and payments:

• Key business contact identity verification
• Business entity verification

Your Stripe dashboard will tell you which documents are required to completed you account verification. In Australia the accepted documents by Stripe are as follows.

If you need any assistance with verifying your account, please contact Stripe here. 

 

Note:
If you’ve lost your Stripe account details, please ask your CDO/TDO for help – he/she will raise this with TA directly.

 

To read more about setting up a Stripe account, click here. 

 

If your club is affiliated, there is no upfront cost when creating an account with Stripe… However, when using Stripe linked to a Tennis Australia platform, a fee is incurred on all online transactions.

That fee is taken from the total transaction amount.

The total fee is made up of a Stripe fee + an admin fee and is taken from the overall sale amount. There may be extra charges for AMEX cards or overseas cards.

 

The Stripe fee has been updated as of 23/10/24, the new fee structure is as follows:

 

For domestic cards:

2.6% + 30c per transaction

For International cards:

4.4% + 30c per transaction

 

Please note:

We are aware that in some cases there might be questions/issues about fees charged.

If there are issues with fees charged, please report this to Customer Support, along with the following info from within Stripe (top left side of your Stripe Dashboard):

• The Account Name (ie, what your account is called in Stripe, for example: “Sunnyside Park Tennis Club Inc”
• card used (Visa, Mastercard, Amex)
• card origin (Australia, or other)
• the “payment intent” id, the id always starts with “pi_”

 

We are dependent on Stripe to investigate these issues and Finance has escalated investigation of anything fee related.

 

If you have any further questions, or notice your fees are not in line with what’s stated above, please contact Customer Support on:

1800 PLAY TENNIS

(1800 752 983)

or [email protected] 

 

 

This is how you set up your club, venue or coaching organisation’s Stripe account. You can then use your Stripe account to receive payments online for multiple Tennis Australia systems including: Clubspark, League Manager, Tournament planner etc

For Clubspark

• Stripe is a payment gateway that enables online payments (ClubSpark but also for other applications)​
• When you set up a Stripe account, you’re setting up an agreement between you / your business and Stripe.​
• ClubSpark have chosen Stripe as the platform provider for online payments. ​
• When you click the Stripe set up link in ClubSpark, ClubSpark connects your Stripe account for use on your ClubSpark platform. You can use Stripe for other things in your business also. If you do this, we’d strongly advise you always make sure any other use is and remains secure. 

How ClubSpark/ Stripe payments work​

Your client goes to your ClubSpark website ​

> They pay online through the Stripe pop up window ​

> Payment is authorised or declined ​

> If authorised, the funds are deducted from the client’s card and are paid to Stripe ​

> Stripe deduct fees (Stripe service fees, ClubSpark integration fee) + tax & pay you the balance 2 working days later (first payment takes longer)​

​

For all uses

You can set up an account directly with Stripe here at https://dashboard.stripe.com/register or follow the prompts on the screen  ⬇️

 

 

⚠️ Important:
When creating an account with Stripe, please use a generic email address that can be easily accessible by other/future admins, and not a personal one. Find more information here: Getting started with Stripe: create or connect an account: Stripe: Help & Support

1.

When registering your account please ensure you use your businesses name and not an email address for the company/account name (e.g. Tennis Australia Limited).

 

2.

Depending on the type of your business, Stripe will ask the following information:

• Type of business. Tip: If your business is not for profit, please select this option.
• Business details (address, phone, type of business, EIN, website URL, business description)
• Key contact person at the business and their details
• Business registration information, including ABN or other Tax ID
• Credit card statement and Business bank account details to receive and accept payments.

To find out if your business is not for profit, please look at the following resources and discuss with your financial/business advisor:

https://www.acnc.gov.au/for-charities/start-charity/not-profit

https://www.ato.gov.au/non-profit/getting-started/starting-an-nfp/

https://asic.gov.au/for-business/registering-a-company/steps-to-register-a-company/registering-not-for-profit-or-charitable-organisations/

 

3.

Once your account has been set-up, you will be able to access your Stripe dashboard, this tells you which documents are required to complete your account verification.

In Australia the accepted documents by Stripe are as follows.

• Acceptable forms of identification
  Passport
  Driver Licence (Driver’s license) — scans of front and back are required.
  Photo Card — scans of front and back are required.
  New South Wales Driving Instructor Licence — scans of front and back are required.
  Tasmanian Government Personal Information Card — scans of front and back are required.
  ImmiCard — scans of front and back are required.
  Proof of Age card — scans of front and back are required.
  Australian Defence Force (ADF) identification card (Military ID) — scans of front and back are required.
• Acceptable forms of address verification
  Driver Licence (Driver’s license) — scans of front and back are required.
  Photo Card — scans of front and back are required.
  Tasmanian Government Personal Information Card — scans of front and back are required.
  ImmiCard — scans of front and back are required.
  Medicare document (Government health insurance document)
  Centrelink document (Government pension document)
  Australian Taxation Office letter or assessment (Government tax document)
  Council rates or land valuation notice (Property tax document)
• Acceptable forms of legal entity verification
  Australian Business Number Confirmation (Certificate of Registration)
  Australian Securities and Investments Commission (ASIC) Record of Registration (Certificate of Registration)
  Australian Business Register Extract (Commercial Register Extract)
  Certificate of Registration of Change of Name
  Australian Charities and Not-for-profits Commission Extract (Charity or Non-Profit Extract)
  Consumer Affairs Association Extract (Incorporated Association Extract)

 

4.

Please ensure you verify your account in a timely manner as you risk your account to be restricted and suspended by Stripe until verification has been completed.

For further information on setting up a Stripe account, please click here.

Support options

• Stripe support (webchat), email, online support docs​
• TA user guides, Clubspark fees, general support. A very small number of TA support teams can access your Stripe account to assist you with support queries/troubleshooting. This group is very limited – so detailed or escalated issues need to go through Stripe (Stripe will not discuss your account or any transactions with us as your account is between you and Stripe).​

 

 

Stripe is a payment gateway used on Tennis Australia platforms that allow merchants (Clubs, Coaches, Organisations) to receive card payment securely online for their goods and services.

Stripe is a global organisation used by millions of businesses, manage 135+ currencies and operate in 35 countries.

Stripe has been audited by a payment card industry certified auditor and is certified to payment card industry Service Provider Level 1. This is the most stringent level of certification available in the payments industry.

In order to receive payments online with Tennis Australia platforms, you are required to have a Stripe account.

 

To lean more about Stripe visit their website at https://stripe.com/en-au