Page 6 - Article – Support Centre

— Get started with Memberships

The Membership Module allows you to promote your memberships online, accept online payments and connect with your members via single and group emails.

Your first step is to head to the Membership Module within the admin area of your ClubSpark account – on the left-hand side of the screen.

Here, you will be taken to the following screen:

1.

You will need to set up Stripe to enable your venue to be able to take online membership payments.

2.

Your next step will be to upload your Membership T&C’s within your Membership Settings

3.

After that, you will need to create the Membership Packages that are available at your venue

4.

Once all your membership packages have been created, it is now time to add your Adult, Junior and Group members into them.

5.

Now that you have imported all your members, it’s time to invite them to register. Or if they are yet to pay, sending them a payment request.

Once you have completed those steps, you can now link your membership page to your website to allow new members to join.

Need more help?

Contact Customer Support on 1800 752 983 or email [email protected]

League Manager & Match Centre Update – Thursday 2 June

Please note the following release updates to League Manager and Match Centre on Thursday 2 June, which includes the following:

League Manager

When adding a new player to team/competition, search for a player using their Tennis ID
Error messages have been updated to assist administrators in resolving the problem to be rectified in the process/task being completed
Tennis ID references in reporting outputs
User profile menu updated to show user role, Tennis ID, settings and view received League Manager communications

Match Centre

On desktop view only, when the number of Rounds in a competition exceeds 16 Rounds scroll forward/back arrows will be visible to easily access all rounds.

Please ensure that you clear browser cache following system updates.

Support Guides
Updated support guides for both League Manager and Match Centre can be found here:

If you have any questions please don’t hesitate to contact our friendly team on 1800 PLAY TENNIS (1800 752 983) or email [email protected]

Are you an association or club administrator interested in using League Manager (Tennis Australia’s free online competition management system) for your competitions? Please click HERE for more information.

League Manager & Match Centre Update – Thursday 12 May

Please note the following release updates to League Manager and Match Centre on Thursday 12 May, which includes the following:

League Manager

Nominated Teams page updated to better assist competition administrators in viewing/managing teams during nominations period
Add Team page updated to provide further competition details when creating/nominating a team (e.g. competition start date, registration closing date, participation fee etc.)
All Ratings displays for players will now show the UTR Rating values. For example; Team Profile players list now shows UTR Ratings
A Ball Type is now a required field when setting up a competition, and is an editable field division settings. Ball Type must be set as either; Red, Orange, Green or Yellow.
When setting up a competition and/or updating a division, competition administrators may add UTR Rating Bandwidths labels to divisions to indicate the playing standard.
Ball Type and UTR Rating Bandwidths information will be visible on competition/division profiles
The following reports have been updated to include Ball Type in the report output:
- Leagues & Divisions Created
- Organised Leagues & Divisions
- Team Grading Information
- League Champions Report
- Teams Overview
- Player Statistics by League
Minor bug fixes

Match Centre

The required ball type for a competition will appear in the division profile page
The required ball type for a match can be seen in the Match Details section and on the printed scorecard.
UTR Rating Standards for a competition/division can be viewed on the competition/division profile
Ball Type and UTR Rating Bandwidth information will be visible when registering to a competition/division.
Filter competitions by the Ball Type when viewing an organisations leagues
When entering a result and adding a new player, search for a player using their Tennis ID
Minor bug fixes

Please ensure that you clear browser cache following system updates.

Support Guides

Updated support guides for both League Manager and Match Centre can be found here:

If you have any questions please don’t hesitate to contact our friendly team on 1800 PLAY TENNIS (1800 752 983) or email [email protected]

Newsletter in ClubSpark

Platform/Product/Module:	ClubSpark – Contacts or Memberships
Function:	Send Newsletters to players at your Club

In ClubSpark, it’s not possible to create an automated newsletters that are being sent regularly to certain users… Also, ClubSpark currently limits the size of the files and images that can be attached to an email…

However, the right admin at the club can jump into the contact module or membership module and email a link to a newsletter page your club has created to relevant members at the club.

Set up the news article:

1.

Once you’ve added the News page to your website, Click Add new article

2.

Click Show in public listing (either now or later when they’re ready to publish)
Choose a Page title, Category (Club, Social, Competition, Coaching) and add the Published date.

3.

Add a listing summary (summary description that will appear on their website for the news article).
Add a photo for the listing if you wish – recommended.

Create the Newsletter hyperlink on your news article

1.

Type some text or insert an image into the Page text Field (this will be the ‘anchor’ they link the PDF (newsletter, other document) to.

2.

Select the image or text in the text box and click the link symbol in the top bar.

3.

Set the link type as URL, and change Protocol to HTTPS://

4.

Click Browse Library.
In your File Library select either Files or Documents (doesn’t matter which of these, this is where you’ll save the PDF)

5.

Click Upload or +Add Files. Then navigate to where you have saved the newsletter / PDF on your computer.

6.

Double click your PDF/ Newsletter document and it will begin to automatically upload to either the Files or Documents folder in ClubSpark.

When the upload has finished. Double click the file. You’ll see the system adds the URL automatically.

7.

Click OK and click Save page changes.

Send the Newsletter by email

1.

The only thing left to do is to send the newsletter by email to the relevant person.
To do this you can either use the contact module and filter by consent, tags or names or use the membership module and filter by membership package.

2.

Once you’ve applied the right filters, select all by clicking the tick box at the top and click the mail icon.

3.

A pop up will appear.
Make sure you’ve ticked Include unregistered (this just means that you will include those who haven’t created an account in ClubSpark yet, but have given you their email address) and do not forget to copy & paste the website link of your newsletter article in the the text box.

4.

Once you’re done, click Send.

Need more help?

Contact Customer Support on 1800 752 983 or email [email protected]

League Manager & Match Centre Update – Thursday 31 March

As the 2021/22 summer season of Tennis comes to a close, the rollout of the new Competitive Play Framework and transition to the UTR Rating for Australian tennis continues.

The following release is essential to ensuring a smooth transition to the 2022/23 summer season.

As of 31 March 2022, League Manager and Match Centre users will notice a change to the ratings display. The change is an important step in moving towards the new Competitive Play Framework and transition to a UTR Rating which comes into full effect on 1 October 2022, prior to the commencement of the 2022/23 summer season.

In that regard, please note the following updates to League Manager and Match Centre to be released on Thursday 31 March, which includes the following:

League Manager

The UTR Rating will replace the TA Rating displays, such as but not limited to; player profiles, team profiles, nominations, player search, statistics display, scorecard views etc.

Note: the TA Rating will be available in selected League Manager reports during the transition period. The reports include: Player Grading Report, Weekly Ratings Comparison, Statistics reports and others

A new Player Grading Report using the UTR Rating only has been added to the League Manager reporting suite
UTR Ratings value added to the Custom Report output fields
Minor bug fixes

Match Centre

The UTR Rating will replace the TA Rating displays on; team profiles, competition registration summaries and scorecard views

Note: The TA Rating remain visible on player dashboards until the end of the 2022 winter season.

Minor bug fixes

If you have any questions please don’t hesitate to contact our friendly team on 1800 PLAY TENNIS (1800 752 983) or email [email protected]

6 – Upload Files & Images (+ Create clickable text links)

Platform/Product/Module:	ClubSpark – Website
Function:	How to upload images & link texts to a file or another webpage (hyperlinks)

You have the ability to upload images and create clickable text linking to a file you’ve created or a specific URL to the pages of your website.
You can upload as many images, GIFs and downloadable documents as you desire, through your website module.

Note:
We advise the size of each files to be less than 1MB… It will prevent your website of being slow to open pages. The file library has a limit of 10mb per file.
To reduce your image sizes you can use platforms like TinyPNG – Compress WebP, PNG and JPEG images intelligently

Add An Image or a GIF (Example of a dummy tennis venue website: ClubSpark / Demo Club Test / Home Page)

1.

Head to your Website module in your admin area, head to a content panel and select the picture icon

2.

From here you can Browse your desktop library and upload any images from your computer.

Screen_Shot_2018-07-11_at_15.21.44.png

3.

Select ‘Upload‘ to upload the images you wish to use. All uploaded images will be stored here in the file manager.

Note:
There are no limit in the amount of images you can upload at once. However the only supported formats are: PNG, JPG, GIF

Screen_Shot_2018-07-11_at_15.22.09.png

4.

If needed you can resize and edit your images here after you have uploaded them by selecting the image you want to edit and click Edit.

5.

Double click on the image when you are happy with the edit. You can still amend the Width and Height of the image in the next step.

Screen_Shot_2018-07-11_at_16.38.30.png

6.

Once you’ve made all the necessary changes click ‘OK‘ and do not forget to Save page changes.

Add A File or Link to another Webpage (E.g. ClubSpark / Demo Club Test / January 2022 Newsletter)

This can be useful to:

Share a Form or Survey your members need to complete
Link your T&Cs to a page in your website
Direct users on your homepage to another page in your website
Direct your website users to another website (sponsors for example)

1.

Select the text that you would to link and click on the link icon.

2.

Select ‘Browse library‘ to upload a file/document from your computer or enter a link to a specific web page in the URL section.

Screen_Shot_2018-07-12_at_15.50.39.png

3.

If there are no files currently in your library folder – you can add these by using the ‘drag & drop’ function from an open folder on your computer.
Once the file is added to your library click on it so that it is highlighted as shown below.

Screen_Shot_2018-07-12_at_15.36.09.png

Note:
There are no limit in the amount of files you can upload at once. However .ZIP files are not supported!

4.

Double click on the document/file to create a clickable hyperlink that will open that file once a user click on the text selected and click OK.
The text should then appear to be underlined and in blue (see image below)

Screen_Shot_2018-07-12_at_15.35.11.png

5.

Once you’ve created the hyperlink to a file or another webpage do not forget to Save page changes.

Need more help?

Contact Customer Support on 1800 752 983 or email [email protected]

Match Centre Update – Wednesday 19 January

Please note the following release updates to Match Centre scheduled for the evening of Wednesday 19 January, which includes the following:

Match Centre

Added an information icon next the Tennis ID on your own player dashboard that on click provides information on the Tennis ID.
A pop-up message will display requesting that you ensure your profile details are up to date, to ensure we provide you with an accurate UTR Rating
Updated the display rules for merged profiles UTR Rating when a user with no rating mergers a duplicate record with a rating.

Support Guides

We have updated the following support guides with additional information related the UTR Rating. Links to the updated guides are below:

If you have any questions please don’t hesitate to contact our friendly team on 1800 PLAY TENNIS (1800 752 983) or email [email protected]

What happens to my UTR Rating when I merge my duplicate profiles?

Merging duplicate profiles is important to ensure you have the most accurate UTR Rating, have all your match history attributed to your profile and enable administrators to provide you the best competitive play experience.

When you have a profile merge request approved, your UTR Ratings may require updating. See the below outlined scenarios that outline what will happen to your UTR Ratings.

When your profile does not contain any UTR Ratings and the duplicate profile has UTR Ratings:

if the merge request is approved by Tennis Australia your UTR Rating will update to the rating from the merged profile, and will be recalculated in the next weekly Tuesday ratings update.

When your profile contains UTR Ratings and the duplicate profile has UTR Ratings:

if the merge request is approved by Tennis Australia your UTR Rating will remain the same as displayed on your own dashboard, and will be recalculated in the next weekly Tuesday ratings update.

If you need information on how to find duplicate profiles and request a merge, check out our support article HERE .

Add a family member to your account (link a junior account)

Parents can easily link their child to their account in order to manage their memberships, hire courts and communicate with the club on behalf of their children.
By doing so, you’ll only need one login for the entire family.

1.

To do this, go to your club’s website where you’ve previously registered and go to the membership page.
Select the relevant Junior membership you want to purchase for your child and click JOIN NOW.

2.

If you haven’t created an account, you’ll be asked to create one first.

Note:
If purchasing on behalf of your child, you will first need to create an account for yourself to manage your child’s account.
In the future, the junior can use your registered login to manage their account.

3.

If you have an account, you’ll be asked to fill in and double check the Purchaser details first (your details), tick the T&Cs box and click the CONTINUE TO MEMBER DETAILS button.

4.

In the next step you’ll be able to add the junior’s details.
To do this, simply click “+ Add a new member” and fill in your child’s details.

Once you’re done, click CONFIRM PLAYER DETAILS.

Note:
If you need to purchase multiple junior membership for different children, follow the same process as many times as needed.

5.

You’ll be redirected to the member details page.
Here, tick the box of the new junior you’re purchasing the membership for and click CONTINUE TO PAYMENT.

6.

Review your details and choose your payment method to purchase the membership.

7.

After purchasing a membership on behalf of a family member, you will be able to access their account from the top bar of the webpage. Click on the logo (your initials) in the top right and an option will appear in the drown menu for you to click Switch User >

An overlay will appear for you to then click your child’s account;

This will reload the page, and from here you’ll be able to manage your child’s court booking and memberships

Note:
Do not forget the email and password you’ve used, so that everyone linked to your account can easily access their account in the future!

League Manager & Match Centre Update – Tuesday 28 December

Please note the following release updates to League Manager and Match Centre on the evening of Tuesday 28 December, which includes the following:

League Manager

Selected administration reports now have UTR Ratings visible against players. A list of the reports that now include UTR Ratings are outlined below:

Report Category	Report Name
Competition Management	Other Organisation Team Information
Competition Management	Team Squad Overview
Grading & Ratings	Player Grading Information
Grading & Ratings	Team Grading Information
Grading & Ratings	Weekly Player Ratings Comparison
Matches, Results & Ladders	Order of Merit Report
Organisation Management	Club Player Details
Organisation Management	Possible Duplicate Players
Statistics	Organisation Player Lifetime Statistics
Statistics	Organisation Team Player Statistics
Statistics	Player Statistics by League

UTR Ratings will be updated once per week, every Tuesday morning at 02:00am (AEST)
Minor bug fixes

Match Centre

When logged in, on your own player dashboard your Tennis ID will be visible below your name. Your Tennis ID is unique to you and is generated when you created your account through the Join Tennis process.
Fixed the UTR Ratings display issue after merging a duplicate player record
Updates to information on the UTR Ratings via the question mark (?) icon above UTR Ratings on your dashboard.
UTR Ratings will now vary in display based on the players age:
- Players aged 0-9: No rating will be displayed
- Players aged 10-12: Displayed to one decimal number. E.g. 3.1
- Players aged 13 and above: Displayed to two decimal places. E.g. 5.23
UTR Ratings will be updated once per week, every Tuesday morning at 02:00am (AEST)
Minor bug fixes

Support Guides

We have updated the following support guides with additional information related the UTR Rating. Links to the updated guides are below:

If you have any questions please don’t hesitate to contact our friendly team on 1800 PLAY TENNIS (1800 752 983) or email [email protected]