Article

Add a family member to your account (link a junior account)

Parents can easily link their child to their account in order to manage their memberships, hire courts and communicate with the club on behalf of their children.
By doing so, you’ll only need one login for the entire family.

 

1.

To do this, go to your club’s website where you’ve previously registered and go to the membership page.
Select the relevant Junior membership you want to purchase for your child and click JOIN NOW.

 

2.

If you haven’t created an account, you’ll be asked to create one first.

Note:
If purchasing on behalf of your child, you will first need to create an account for yourself to manage your child’s account.
In the future, the junior can use your registered login to manage their account.

 

3. 

If you have an account, you’ll be asked to fill in and double check the Purchaser details first (your details), tick the T&Cs box and click the CONTINUE TO MEMBER DETAILS button.

 

4.

In the next step you’ll be able to add the junior’s details.
To do this, simply click “+ Add a new member” and fill in your child’s details.

 

 

Once you’re done, click CONFIRM PLAYER DETAILS.

Note:
If you need to purchase multiple junior membership for different children, follow the same process as many times as needed.

 

5.

You’ll be redirected to the member details page.
Here, tick the box of the new junior you’re purchasing the membership for and click CONTINUE TO PAYMENT.

 

 

6.

Review your details and choose your payment method to purchase the membership.

 

7.

After purchasing a membership on behalf of a family member, you should be able to access their account from the dropdown menu in your account on your club’s website.

 

From there you’ll be able to manage your child’s court booking and memberships 😊

Note:
Do not forget the email and password you’ve used, so that everyone linked to your account can easily access their account in the future!

 

League Manager & Match Centre Update – Tuesday 28 December

Please note the following release updates to League Manager and Match Centre on the evening of Tuesday 28 December, which includes the following:

League Manager

  • Selected administration reports now have UTR Ratings visible against players. A list of the reports that now include UTR Ratings are outlined below:
Report Category Report Name
Competition Management Other Organisation Team Information
Competition Management Team Squad Overview
Grading & Ratings Player Grading Information
Grading & Ratings Team Grading Information
Grading & Ratings Weekly Player Ratings Comparison
Matches, Results & Ladders Order of Merit Report
Organisation Management Club Player Details
Organisation Management Possible Duplicate Players
Statistics Organisation Player Lifetime Statistics
Statistics Organisation Team Player Statistics
Statistics Player Statistics by League
  • UTR Ratings will be updated once per week, every Tuesday morning at 02:00am (AEST)
  • Minor bug fixes

Match Centre

  • When logged in, on your own player dashboard your Tennis ID will be visible below your name. Your Tennis ID is unique to you and is generated when you created your account through the Join Tennis process.
  • Fixed the UTR Ratings display issue after merging a duplicate player record
  • Updates to information on the UTR Ratings via the question mark (?) icon above UTR Ratings on your dashboard.
  • UTR Ratings will now vary in display based on the players age:
    • Players aged 0-9: No rating will be displayed
    • Players aged 10-12: Displayed to one decimal number. E.g. 3.1
    • Players aged 13 and above: Displayed to two decimal places. E.g. 5.23
  • UTR Ratings will be updated once per week, every Tuesday morning at 02:00am (AEST)
  • Minor bug fixes

Support Guides

We have updated the following support guides with additional information related the UTR Rating. Links to the updated guides are below:

 

If you have any questions please don’t hesitate to contact our friendly team on 1800 PLAY TENNIS (1800 752 983) or email [email protected]

Are you an association or club administrator interested in using League Manager (Tennis Australia’s free online competition management system) for your competitions? Please click HERE for more informatio

 

UTR Rating: I already play in leagues and/or events, but I do not have a login (Tennis account) for Match Centre

I do not have a Tennis ID with TA, how do I register a Tennis ID with Tennis Australia?

Head to matchcentre.tennis.com.au and click ‘Register’ and then follow the steps to create an account with Tennis Australia and obtain your Tennis ID.

If you need help with the sign-up process view our support article HERE.

 

If I am a member of my club and have registered with ClubSpark, do I need to register for a Tennis ID?

Yes, regardless of your club membership and ClubSpark account you are required to register for a Tennis ID.

 

Where can I find my Tennis ID?

Your Tennis ID can be found in Match Centre on your profile dashboard under your name. Your Tennis ID is an eleven (11) digit number unique to your profile starting with ’66’.

 

How do I check to see if I have duplicate player profiles on Match Centre?

It is important to check for duplicate profiles in Match Centre, in so that we can link them to your account and UTR Rating.

For information on how to check, and place a link profile request click HERE.

 

How do I activate my UTR Rating?

Once you have created a Tennis ID, OR you already have a Tennis ID, you will need to verify your details with Universal Tennis.

To activate your UTR Rating, follow the steps outlined HERE.

 

Why do I need a UTR Rating?

Your UTR Rating provides you, and competitive play administrators, with an understanding of you level of play. Using your UTR Rating will assist in providing you a more enjoyable on court experience through level based play and the competitive play pathway.

 

Do I still have a ranking for Tournaments?

The previous Australian Ranking system is no longer in use. Your UTR Rating will determine your eligible events.

For more information on recommended events based on your UTR Rating click HERE.

 

What is Match Centre?

Match Centre is the player portal to view league fixtures and results, enter scores for your league matches and view your UTR Rating, and link to your UT profile. To go to Match Centre click HERE.

For more information on Match Centre; visit the Match Centre support page HERE.

 

Where do I go to enter a league or tournament?

To enter a league, search your local club or association on Match Centre and contact them to find out more information.

If you are looking to enter a tournament click HERE.

UTR Rating: I already play leagues and/or events and have a login for Match Centre

If I am a member of my club and have registered with ClubSpark, do I need to register for a Tennis ID?

Yes, regardless of your club membership and ClubSpark account you are required to register for a Tennis ID.

If you already have access to your profile on Match Centre, you have a Tennis ID (an eleven digit number starting with 66).

 

Where can I find my Tennis ID?

Your Tennis ID can be found in Match Centre on your profile dashboard under your name. Your Tennis ID is an eleven (11) digit number unique to your profile starting with ’66’.

 

How do I activate my UTR Rating?

Once you have created a Tennis ID, OR you already have a Tennis ID, you will need to verify your details with Universal Tennis.

To activate your UTR Rating, follow the steps outlined HERE.

 

Why do I need a UTR Rating?

Your UTR Rating provides you, and competitive play administrators, with an understanding of your level of play. Using your UTR Rating will assist in providing you a more enjoyable on court experience through level based play and the competitive play pathway.

 

Do I still have a ranking for Tournaments?

The previous Australian Ranking system is no longer in use. Your UTR Rating will determine your eligible events.

For more information on recommended events based on your UTR Rating click HERE

 

How do I check to see if I have duplicate player profiles on Match Centre?

It is important to check for duplicate profiles in Match Centre, in so that we can link them to your account and UTR Rating.

For information on how to check, and place a link profile request click HERE.

 

Where do I go to enter a league or event?

To enter a league, search your local club or association on Match Centre and contact them to find out more information.

If you are looking to enter a event click HERE.

Where to start with the UTR Rating

Looking to, or already playing competitive tennis?

Complete your Competitive Player Profile to begin experiencing the benefits of level based competitive play today. In 2022, all endorsed events will contribute to your UTR Rating, with league matches being phased in throughout 2022.

From the following statements, select the one that best represents you to activate your UTR Rating and begin enjoying the benefits of level based competitive play:

 

Everything you need to know about the UTR Rating and how it impacts you as a player in Tennis Australia endorsed events and leagues.

What is the UTR Rating?

The UTR Rating is a global tennis rating that identifies and reflects a player’s current skill level based on head-to-head match scores, and rates all players across age, gender, and nationality on the same 16-point scale.

 

How is the UTR Rating calculated?

The UTR rating calculates a player’s standard by looking at their past 30 eligible matches within 12 months.

The full inputs associated with the algorithm can be found at support.universaltennis.com and blog.universaltennis.com.

 

What does my rating number mean?

The UTR Rating scale from 1.00 to 16.50 provides you with accurate playing standard based on your results. 1.00 being a complete beginner in Tennis, up to 16.50 being the top pro’s.

 

How do you get a UTR Rating?

You will need to register and activate your UTR Rating. Current players may have already completed these steps. To register and activate for your UTR Rating, click HERE to find out more.

 

Why are some players ratings displayed two decimal places and others only one, or none?

Dependent on a players age, the displayed rating will vary:

Age Ratings display Rating display example
Under 9 years Whole number 4
10-12 years Whole number with one decimal 4.2
13+ years Whole number with two decimals 4.78

 

Why is my UTR missing from my Match Centre profile?

If you are of the appropriate age to have a rating displayed, but are currently unable to view your rating on Match Centre, this is due to having not activated your UTR Rating.

Log in to your Match Centre profile and click the ‘Activate my UTR Rating’ button and follow the required steps. Information on how to activate your UTR Rating can be found HERE.

 

How often are my UTR Ratings updated?

UTR Ratings for domestic play in Australia will be updated on a weekly basis as of a Tuesday.

Each Tuesday the updated UTR Rating will be published to your profile (available by logging in to Match Centre) to view.

 

Where can I see the events calendar?

The 2022 Australian Competitive Play calendar can be found HERE.

 

How can my UTR be used to enter events or leagues?

Using your UTR Rating  you may view the competition matrix and cross reference your age to see which series of events is recommended for you. These events will provide you with the best competitive match possible.

 

Do I still have a ranking, or can I still see a ranking list?

The top 64 Australian players within specific age and gender categories will be displayed via tennis.com.au/competitiveplay. Players outside the top 64 will be able to view their rating only.

The previous Australian Ranking system is no longer in use.

 

Will UTR Ratings be used in leagues?

The UTR Rating will incrementally be introduced across 2022.

 

What matches will count towards my UTR Ratings?

Australian Competitive Play Endorsed Events will contribute towards your UTR Rating.

If your League is currently contributing to the UTR Rating, this will continue from 1 January If you are not sure if your league is currently contributing, please contact your local League deliverer or Member Association to find out more.

 

Where to find more information on Competitive Play and the UTR Rating, and the Tennis Australia’s Competition Blueprint…

You can find a range of helpful information on Competitive Play HERE

— Memberships Renewal —

Platform/Product/Module: ClubSpark – Memberships
Function: Setting up & sending out membership renewals + Duplicate membership packages

 

Apart from continuous (no end date) type memberships, Fixed Date (same dates for all members) and Date of Purchase packages are only active for a specified period (e.g. 3 months, 6 months or 12 months).

 

 

As membership packages approach their expiry date, depending on the type of memberships, members will either be automatically or manually prompted to renew their memberships.

 

1.

Renewing a Date of Purchase membership package is a simple process…
When creating the package, the only thing you have to do, is making sure you’ve ticked one of the box in Renewals Reminder emails.

 

 

An email should automatically be sent on the day, 7 days or 30 days prior to the expiry date to the all the members of the package asking them to renew their membership.

Note:

  • You can always edit the package and tick the boxes after the package has been created. (⚠️) However, make sure to tick the boxes 30 days before the package expires
  • For the renewed membership, they’ll be charged the Full cost for renewals indicated in the Costs section and have their Renewal checkbox automatically ticked

 

2.

To renew a Fixed Date membership, you can either:

  • duplicate the existing membership package – only if the membership renewed is the same category type (i.e. junior, adult, student, etc.) and start & end date are not changing
    or
  • create a new membership package and import all expired memberships to the newly created package (useful if the start / end dates of the renewed membership package differs from the new season membership package)

 

In the examples below, we will try to renew this 2020/2021 Adult Membership package.

 

 

 

Method 1: Duplicate the existing Fixed Date package (quickest method) – ⚠️ to be used only if details of the renewed & expired are the same (e.g. same start/end date, same type, etc.)

 

1.

To duplicate an existing package, go the Membership module.
From there, scroll and find the membership package that you would like to duplicate.
Select Options and then Duplicate.

 

 

2.

Tick the box to import only the active members from the existing membership package or leave it blank to import all members (including cancelled or lapsed members).
Then, click the Duplicate button.

 

Note:
In this example, ClubSpark will create a membership package called ‘2020/2021 Adult Membership Copy 1’.

 

3.

Next, select Edit Package and update the details of the membership package, such as the name, membership start date and end date, etc.
Once you’re done, click Save Package at the bottom the page.

 

 

4.

After you’ve updated the package details, you’re ready to send renewal payment requests.
Click here for a guide on sending payment requests.

 

Note:
Any members already in the original package will automatically be charged the ‘full cost of renewals’ set up when you created the ‘2020/2021 Adult Membership original package’. They’ll also have their Renewal checkbox ticked automatically (you have the option to untick it before they pay if you don’t want them to be charged the ‘full cost of renewals’).

 

 

Method 2: Create a new Fixed Date membership package

 

1.

To create a new membership package, go to the Membership module, select +New Package and enter the package details. Click here for more information on creating membership packages.

Note:
To create a new empty package, you can also duplicate an existing package, but make sure you untick the “Import active members” box!

 

2.

When you create a new membership package, after setting the cost for new members, set the cost for renewing members (it can be different or the same):

 

 

3.

Once you’re done entering all the membership details, click Save package.
In this example, we’ve created the 2021/22 Adult Membership package.

 

 

4.

⚠️ Make sure the details of that new created package are correct before importing or adding any members to it!
To do this click Edit Package.

 

5.

Once you’re sure the package info are correct, select Import members and from there, select the membership package that is due to expire shortly (in our case, the 2020/2021 Adult Membership).

 

6.

Next, pick the membership from where you want to import the members in the dropdown selector.
Then, you can choose whether to import all members (inc. those with lapsed or cancelled memberships) or import active members only.
Simply tick the box shown below to import only active members and then select Import.

 

 

Note:
Any members imported from an existing package will automatically be charged the ‘full cost of renewals’ set up in step 2.
Other new members signing in to that new 2021/2022 Adult Membership, will get the ‘full cost for new members‘.

 

7.

Once you’re done importing the members, you can send payment requests to the imported members, in order to remind them to renew and pay for their annual membership.
Click here for a guide on sending payment requests.

 

 

Need more help? Contact Customer Support on 1800 752 983 or email [email protected]

 

— Where to Start with ClubSpark? —

Everything you need to know to start your journey in

ClubSpark

 

 

ClubSpark is an online venue management platform and is available to clubs for free if they are affiliated with TA.
It aims to make offering tennis online easier and is one of the multiple benefits of paying your affiliation fees each year.

Click here to get a quick overview of the different ClubSpark features!

 

📝 Security & Data

The platform is compliant with a whole range of security protocols, and is underpinned by compliance with GDPR (you can check ClubSpark’s privacy policy here)

Once you’ve registered to the platform, you’ve also agreed to the following terms of use.

 

 

☑️ Chose & Activate your Club’s modules

All the modules in ClubSpark might not be suitable for your club.

Select the ones you really need from this list and reach out to your CDOs to have them activated.

 

 

🙎‍♂️ Create an account & Head to your Admin area

After having created an account in ClubSpark – here – and signed in, you will be able to manage your ClubSpark account from your admin area.⬇️

 

 

From your admin area, you’ll be able to manage your bookings, your club’s website, your programs & events, communicate with your club members, etc.

 

 

❔ Where to find help & Training

Obviously this Support Site is the best place to find help, so we advise you to bookmark it. Do also feel free to reach out to your CDO or email us at [email protected].

If you don’t know where to start, you can book a time with our team for an upcoming online group-training session here, or watch a recording of the previous ones.

 

 

💰 Taking Online Payment

The very first thing you want to do as a club with an online offer, is allow your players to pay online.

To do this, you will first have to create a Stripe account. Then, you’ll need to link your account to the ClubSpark platform.

Note:
Stripe is the payment gateway platform used by ClubSpark.

 

 

💻 Manage your Profile & Admins

Your club can have multiple staff members managing your ClubSpark account and each might get assigned specific roles (see article here).

If you want to update your venue profile, club’s contact details, socials, venue landing page, Junior’s age then go here.

 

 

🌐 Activate & Customize your Website

Once you’ve asked your Customer Developer Officer to activate your Website module in ClubSpark, ClubSpark will let you customize your website.

 

Example of how your website could look like:

 

Once you’ve made all the necessary tweaks, your club will be able to jump online and start attracting new tennis players!

 

 

✅ Allow Players to Hire a Court Online and Play at Your Club

Now that your website is live, players are able to hire a court and pay online. Start by configuring your booking rules, your tennis court’s schedule and your club’s calendar.

Note:

  • If you’re using an alternative gate access solution such as Book A Court, head here.
  • If you’re using an alternative gate access solution such as Igloohome Lock, head here.
  • If you’re using a lightning control system like BCS, head here.

 

For reporting purposes, you’ll also be able to keep track of the bookings made through ClubSpark in your club’s Dashboard.

 

 

🎾 Attract Players to Become a Member at Your Club

In ClubSpark, clubs are able to create ad-hoc membership package and offer cheaper court hire to their most loyal members, but also manage membership payments directly from ClubSpark.

For more flexibility, clubs can set up subscriptions, where players pay their membership monthly and are able to cancel whenever they want.

Note:
If your a club is already using a different membership management solution read this article to learn how to easily import your existing package to ClubSpark.

 

 

🎁 Add Merchandise & Products to a Purchase

For the moment, Add-ons are only available to purchase when a player join your club as a member.

To add extra products to a membership purchase, follow this article.

 

 

📅 Organize Events at your Club

To build a strong community and attract many tennis fans, your club should regularly organise social events.

ClubSpark has made that possible and allowed you to create any type of events (open days, staff meetings, VIP social, Christmas BBQs, etc.) to promote your club or link people together.

 

 

🤸 Set Up Programs & Short Courses at your Club

Programs are a great way to gather people around Tennis, get new people signed in at your club or upskill your club members!

In ClubSpark, you will be able to set up tennis camps, open court session, hot shots, fitness courses and many others! If you want to create a new program, start here.

 

 

📇 Manage your Address book

Once that your club is online, players will be able to purchase the products you offer.

They’ll also be able join your club from your website and, by doing so, they’ll automatically be added to your address book in ClubSpark,

Note:
If needed, you have the possibility to add those players manually from the Contact module in ClubSpark.

 

 

📈 Optimize your Online Presence

You finally want to make sure that you’re doing everything to attract new players at your club and have more people playing tennis!

And, at TA, we’re here to help 😊

  1. Make sure your club appears on our National Play Tennis website
  2. Make sure to regularly update your social media to inform & engage with your members
  3. Create discount codes to make your prices more attractive
  4. Follow this guide to make sure your website will be seen on Google and other search engines
  5. Update your venue profile in ClubSpark

 

 

This guide isn’t complete… there are still many things you can do with ClubSpark to differentiate yourself from other clubs!
But if you follow these simple guidelines, you will already put yourself & your club in the best position to welcome new players at your club, build a family-like community and make your admins life easier!

 

 

Need more help? We’re always happy to help at TA, you can read through our updated support articles, reach the Customer Support Team on 1800 752 983 or email [email protected].

Life Memberships

Platform/Product/Module: ClubSpark – Membership
Function: Create a membership with no end date for your favorite and premium member

 

Clubs have the option to create life memberships for specific members (e.g. veteran, VIP, premium) and it’s a simple process!

 

1.

Head to Membership and create a New Package.

 

 

2.

Find a name for your life membership, a good summary and in Availability, select Invite Only (close to new members), so that club admins can be the only one to decide who can join this membership.

 

 

3.

Scroll down and in the Dates section, tick Based on the date of purchased and for Term length, chose Continuous (no end date).

 

 

4.

Chose your Payment method if you want to add a cost to the life membership or leave it blank if you want to make it free.

 

5.

Click Save Package.

 

Note:

Once the membership has been created, you can add a member manually.
If it’s not an existing member, once you’ve added her/him to the package, click on her/his name in the package and click on the Send Invite button.

 

Need more help? Contact Customer Support on 1800 752 983 or email [email protected]

– Changing a user’s Details or Email

Platform/Product/Module: ClubSpark – Contact
Function: How to Edit Contact Email Address

 

In the Contacts module you have the possibility to edit the contact information after the person has registered or has been created manually and is unregistered.

The registered column of the contact will indicate if it’s a registered account or not

 

For a registered account

 

1.

 

Note – you can’t over write the user email account if the contact is registered. Either ask the user to register with a new email address and ask the club to merge the contacts or follow the steps below
First, create a new contact with the new email address (and other new details if some of them have changed).
Go to the Contact Option, then click Add new contact.
Use the same first name and last name and update the email address (and other contact details if they need to be changed). Otherwise, leave the rest blank.

 

 

Note:
For a registered account, do not start by editing the existing contact.
You have to go through this step of creating a new contact first, otherwise the system will be unable to decide which email address to pick for login and for emailing members/contacts.

 

2.

Copy to clipboard to send the invite link to the contact and wait until the contact accepts/registers using the new email address/details.

 

3.

Once it’s done, the only thing left to do is to merge the two accounts: the one you’ve just created with the new details and the one already existing with the old details.
To do this, please refer to this article ➡️ Merging duplicate Contact records

Note:
⚠️ This action is irreversible. Please take extra care when merging contacts!

 

 

For a non-registered account

 

1.

To edit the details, select “edit contact” in the Profile options dropdown.

 

2.

Then update the old contact details with the new ones.

 

3.

Once you made all the necessary changes, scroll down and click Save Contact.

 

Need more help? Contact Customer Support on 1800 752 983 or email [email protected]

– Email contacts & Include attachments to your mailing

Platform/Product/Module: ClubSpark – Contacts (only)
Function: How do I email club members that are subscribed to my club’s comms & Include any attachments (files or pictures) in your mailing using the Contacts module

 

 

Clubs have the ability to email contacts – that haven’t ticked unsubscribe to your club’s communications – directly from ClubSpark and add a personal file to their mailing.

If you’re looking send a file that is over 1MB, you have the ability to compress it it to less than 1MB using different online tools such as:
– For PDF
– For Images

If you’re looking to create a newsletter, please follow these instructions.

 

Note:

Contacts have the option to unsubscribe from emails that are sent from your venue. If the user does unsubscribe then they will still receive any automated emails such as payment renewals, reminders etc… The unsubscribe option will impact emails that you generate, such as newsletters.

 

 

1.

First, make sure the contacts you’re looking to email to, haven’t unsubscribe from your club’s communications – they can do so when signing up or from their user’s profile directly.

In the example below, the contact has unsubscribed:

 

 

Note:
If you cannot see the ‘Unsubscribed’ column then you will have a filter on your columns, above the column headers you have a ‘More Columns’ option, select the arrow and a criteria list will appear where you can select and deselect what information you would like to view in the contacts module.

mceclip0.png

 

2.

From the Contacts module, tick all the members you want to write to and click on the mail icon.

Note:
You can use the filter functionality to quickly select certain type of contacts (e.g. Active Member, Lapsed Member, Junior only, etc.)

 

 

2.

In the mailing pop up window, click on the browse button under Attachment.

Note:
If an image file is too big, click the little picture icon and use the ClubSpark file library to upload your image from there.

 

 

3.

Select the file or picture you want to include in your mail, from your personal file library.

 

Note:
Emails from the contacts module won’t go to:

  • people who have unsubscribed from club’s email-comms
  • who don’t have an email address associated with their record
  • who appear multiple times (e.g. duplicate email address)
  • are a junior (Emails for juniors will go out to their parent/guardian)

 

 

Need more help? Contact Customer Support on 1800 752 983 or email [email protected]