New Discount Codes:

Venues can now self-create and track Discount Code (Promo Code) use for bookings in real time, no longer needing to go through Clubspark.

You can create Discount Code for members, players, guests or friends to receive a discount when making a booking, seeking coaching or for any program you’ve set up within the Programs module.

Step 1:

Navigate to the “Discounts” Module using the navigation panel on the left and select “Add Discount” button on top right of page once within the Discounts area:

Step 2:

Beneath Discount Details, add a Discount Name and Discount promo code, using the following guidelines (select Tooltip (?) next to Discount name or Discount promo code also for assistance)

Select a Fixed amount in dollars OR Percentage amount for the Discount in the box available (in this example it’s $5)

Step 3:

Select which product the Discount applies to, whether:

• Booking or
• Coaching (multiple options can be selected for Coaching)

and Select the ‘Assign discount’ button to apply the discount created.

Step 4:

Usage: select ‘How many times the discount can be used overall’, (this is optional) as is ‘How many times can any one customer use the discount code?’ – up to you if you’d like to set limits on usage or not, be aware that leaving it blank is limitless usage within the time frame selected.

Select the ‘Active dates’ time frame you’d like the Discount to last for, it’s optional to choose an expiry date and then click the ‘Create discount’ button once you’re done creating your discount.

Available discounts (Discounts which have commenced), Scheduled discounts (those not yet within the available date range) and Expired Discounts can be viewed on the Discounts page.

1. You also have the option here to ‘Edit’ any discount created if situations change using the Edit button.
2. The list of Discounts can also be Downloaded via the Download table button to a CSV or PDF file.

Bulk Cancellations:

This is a great feature to use when you have multiple bookings that need cancelling and will save you a lot of time!

Within the admin area, you can cancel an individual booking or you can bulk cancel selected bookings.

To bulk cancel court bookings, continue reading this guide.

Step 1:

You will first need to head into the Booking Module within the admin area. From here you will need to select the bookings you wish to cancel.

*Tip* – Before you confirm a bulk cancellation, please review your selections to ensure you’re only removing the bookings you intend.

Step 2:

Once you have clicked on all the bookings you wish to cancel, you will then need to click on the ‘bin’ icon (see above)

Here the following overlay will appear, this will allow you to confirm that you wish to cancel these court bookings as well as trigger any refunds. (verify that refunds fall within allowed time frame).

Once you have confirmed that you wish to cancel the selected bookings, you will need to click on the highlighted ‘Cancel Bookings’ button.

The bookings will now appear within your ‘Cancelled’ tab and any refunds will be given.

Daily Email Booking Reminders

This is a great new feature where Booking Reminder emails will be sent automatically from Clubspark to players each morning.

These emails will be sent only to players who have a Clubspark court booking (or multiple bookings) for that day.

1. Daily booking reminders by email: Who is this useful for, and why?

For players – this will remind them on the morning of their upcoming daily booking(s), plus give them a chance to cancel any bookings if their plans have changed. As a result, this also means more courts will become available for more players

For clubs- this will help free up courts for another player, help reduce the chance of bookers/members not showing up for bookings, and help clubs manage court utilisation.

For Igloohome/BCS court bookers – this is a very handy PIN reminder, particularly for coaches or people with multiple PINS for multiple bookings at multiple venues on the same day. Note, this email will only if the booking is under the ‘Booking’ category (i.e. it will not send if it’s a coaching category booking).

2. About the email reminders:

• The emails will be sent each night (approx. 1am) to all users that have a court booking for that day.
  Note – Players/ court bookers will only receive an email if they have at least one court booking that day for that venue.
• The email will be sent for ‘Booking’ category types only for now.
• The email will go to the person who has made the booking (or to the person the booking is made on behalf of)
• The booker /booking contact will get a separate email for each venue they have booking at that day (e.g., if a coach has bookings at 2 different venues on the same day, they will receive 2 emails that morning – one for each venue).
  *Note – club admins, coaches and comp admins should make bookings using the relevant category e.g. competition, coaching, event etc).
• Users are opted into the reminders by default but can unsubscribe by clicking “manage your bookings” and under Profile: Privacy and consents; unticking the court booking reminders check box
  (see section 3 below for steps on how to do this).
• Juniors: Booking reminder emails for juniors will be sent to their parent/guardian who is linked in Clubspark)
• Here’s an example of what the email looks like.

Administrators Guide:

1. As an admin, how can i see if someone is subscribed or unsubscribed to emails?

Admins can go to the player/parents’ Clubspark Profile and view the Consents panel to see if a player has subscribed to receive daily booking reminder emails.

• If the player is subscribed to receive daily court booking reminder emails, they will see a “Court booking reminders’ tag in the ‘Consents’ panel.
• If they have unsubscribed, this tag will not appear.
• This can also be viewed within the contacts module by viewing the ‘consents’ column in the contacts table.

2. As an admin – how do I add custom text to booking reminder emails?

• Go to the bookings module. Click Settings, then Booking Emails
  
• 2 options will display, Confirmation Information and Reminder Information
• Type your free text information in the Reminder information box.
• Hint – it’s best practice to keep this text relevant to bookings and access.
  This will ensure formatting remains optimal, and all other player consents are not breached.
• Click Save

Section 3: Users can unsubscribe from Daily Booking Reminder Emails as per below:

1. Select Profile
2. Select Privacy and consents
3. Reminder Emails: Untick Court booking reminders
4. Click on Update my preferences to save changes