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Tennis Profile & Competitive Play websites Update – Friday 27 March

We’ve rolled out a range of improvements to Tennis Identity to make your experience smoother, more reliable, and easier to manage.

Here’s an overview of what’s been updated today:

UTR Activation – Clearer Guidance and Fewer Loops

Players activating their UTR Rating will now see clear error messages and next steps if activation fails, instead of getting stuck in a loop. This means you’ll know exactly what to do if something goes wrong, and make connecting your UTR Rating more reliable so you can complete your Competitive Player Profile and get on court.

Improved Error Messages for Sign-In and Profile Issues

We’ve updated our error messages across Tennis Profile and League Manager/Match Centre to be more specific and actionable. If something goes wrong with your sign-in or profile validation, you’ll now see exactly what needs fixing, helping you resolve problems easier and reducing the need to contact support.

Tennis Profile pages – Incremental Improvements

We’ve made a series of small but important updates to the Tennis Profile portal, including clearer button labels, improved tips, and better mobile rendering. These changes make it easier to navigate and reduce the risk of errors managing your profile.

Better Guidance for Linking Child Profiles

Parents and guardians will now see improved instructions, contextual help, and updated support documentation. This helps prevent duplicate accounts and makes onboarding smoother for linking Child profiles to your account.

Missing Match History and Ratings

We’ve delivered improvements to how match results and ratings are processed between Match Centre, Tournaments and UTR Sports. This means your match data and ratings are more accurate, improved processing of results and reducing support queries.

Coming next week

Looking ahead to next week, we’ll be rolling out further improvements including clearer error handling on the Tournaments site, better support for Google social sign-in users, updated information to help with account switching and other minor enhancements.

If you have any questions or need help, check out our Support Centre for more information and resources. Alternatively, please don’t hesitate to contact our friendly team on 1800 PLAY TENNIS (1800 752 983) or email [email protected].

Switch to your child’s profile in Match Centre / Tournaments

If you’ve linked your child’s account to your parent or guardian profile, you may notice that you can’t enter competitions or complete certain actions on their behalf. This happens because you need to be logged in as your child, not as yourself, to access these features.

Follow the steps below to switch to your child’s profile.

Steps

1	Sign out of your parent account – From Match Centre or Tournaments, click Manage > Sign Out
2	Return to the login page – You will be taken back to the main login screen
3	Sign in using your Tennis login details – Enter your usual Tennis login credentials – If your child’s Tennis ID isn’t linked yet, refer to the support article
4	Select your child’s profile – After logging in, you’ll be asked to choose a profile (e.g. you or your child) – Select your child’s profile to continue
5	Complete actions as your child – You can now enter competitions or tournaments, update details, and complete other actions on their behalf

Switching back to your profile

When you’re finished:

Sign out again
Log back in to your account
Select your own profile to manage your account

Why this matters

When you’re logged in as a parent, only your details are visible to competition systems.

Logging in as your child ensures:

Their profile appears in competition searches
Administrators can view their details
They can be entered into tournaments correctly

If you stay logged in as a parent, your child’s profile may not appear or be selectable.

Troubleshooting

Can’t find your child’s Tennis ID?

Check your registration emails
Or contact Tennis Australia support

Still can’t access your child’s profile?

Try resetting your password
If the issue continues, contact Customer Support for assistance

Venue Automation System (aka Book a Court) PIN Issue

UPDATE – If you are affected by this issue, please reset your modem using the system reset key, or turn off power to the system enclosure until the keypad(s) completely switch off (i.e. it doesn’t beep or light up).

If you’re still experiencing issues, please contact Tennis Australia Customer Support.

Please note it may take a few minutes for the booking data to download and for PIN access to begin working again.

There is currently a VAS (BAC) issue where booking PINs may not be providing access to the gate. This appears to have started on Thursday 5th of March and is limited to venues using a specific SIM connection.

The issue has been escalated with Complete Security Solutions (CSS), who have also raised it with their service provider for urgent investigation.

If you are affected by this issue, we recommend resetting the modem using the reset key on the system enclosure to see whether this resolves the problem. There is a small insert on the bottom of the system enclosure where the reset key can be inserted. The mechanism is spring-loaded, so the key will need to be twisted and held for approximately 5 seconds, which will power the router off and back on.

Alternatively, you can turn off the power to the enclosure for 3–4 hours. Once the keypads are completely off, the power can then be turned back on. This will complete a full system reset.

However, please note that this is not guaranteed to resolve the issue.

Note: the public/private site PIN should still give access to the gate if required.

We will provide a further update as soon as we receive more information

Memberships: How to import from an External File

How to Import from an External File

Step 1: Head to the Membership module on the left hand side in your Admin area.

Step 2: You will need to create your new membership packages if you haven’t already done so. From within the package, click on the ‘Import members‘ button.

Step 3: Next screen, you will find the import from an external file option, as shown below. You will have the option to download the import template. Once you have added in all the details to the file, select ‘Browse‘ to choose the file you wish to upload, and then click the blue ‘Import’ button.

Step 4: The the file should be successfully imported, if the spreadsheet contains any errors, due to formatting, you will receive a list of each error message. The error messages should also contain what needs to be fixed or what is causing the error at least. Head back to the membership package where you should find your members now showing.

Please note: For Date of purchase memberships, the start-date inputted on the spreadsheet template will now be detected (previously the current day / imported date was the ‘start-date’), we are pleased to have updated this.

Step 5: With the members showing in the new package, you will be able to send emails to all adult members. Make sure you have selected ‘Main Contacts’ to send out payment requests and invites.

Linking your Universal Tennis Account with your Tennis Australia Account

UTR Sports and Tennis Australia have partnered together to make the Universal Tennis Rating (UTR rating) the official rating of tennis in Australia. To play competitive and recreational tennis in Australia, you’ll need to activate your UTR Rating from your Match Centre profile by completing the steps below.

If you already have a UTR Account, complete the steps below to link with your Tennis Australia account.

Click here to view illustrated guide (PDF)

Steps

1	Login to UTR sports using your UTR email address and password. (Do not use your Tennis Australia login). Note: If you don’t remember your password, please use Forgot Password to reset it.
2	Click on the Profile icon and select Settings
3	Scroll down to the SIGN-IN ACCOUNTS section and select Link my Tennis Australia Account. The system will then prompt you to sign in to your Tennis Australia account and select the profile of the person whose account you want to link.
4	Scroll down and click the Update button > OK
5	Logout of UTR sports and then log in again to UTR Sports using the Tennis Australia sign-in option.
6	Return to Match Centre and login. Your UTR will now be activated.

Planned system outage – tournaments.tennis.com.au – Tuesday 25 November

Tournaments.tennis.com.au will be undergoing scheduled maintenance on Tuesday 25 November from 6:00pm to 11:00pm (Melbourne, AEDT).

During this time, tournaments.tennis.com.au will be unavailable.

What to expect

Users will not be able to log in or access any services.
A maintenance page will appear for anyone attempting to access the system during the outage.
Normal service will resume once the maintenance is complete.

Why this is happening

This work is part of Tournament Software’s planned maintenance and system updates.

Need help?

If you have any questions or experience issues after the outage window, please don’t hesitate to contact our friendly team on 1800 PLAY TENNIS (1800 752 983) or email [email protected].

Single Sign In Support Materials

Welcome to Tennis Australia’s new Single Sign In

You can now access all your Competitive Play platforms – Match Centre, League Manager, and Tournaments, with one simple login.

Important update for child accounts (Under 15 years)

What’s changed?

Children under 15 can no longer sign in with their own username and email address. Instead, their Tennis Profile must be managed by a parent or guardian through the adult’s account.

New to Tennis Australia? Create your Profile

Already have a Tennis ID? (Number starts with 66…)

Adults (Players, Coaches, Club Admins, Volunteers)

1. Register for a Tennis Profile
Sign up to access competitions, clubs, and programs. Your profile works across Match Centre, League Manager, and Tournaments.
2. Complete your Competitive Player Profile
Planning to play competitively? Activate or link your Universal Tennis Rating (UTR). If you already have a UTR account, simply connect it to your Tennis Australia profile.

Parents / Guardians

1. Register yourself first
Create your own Tennis Profile if you don’t already have one.
2. Add or Link your child
Children under 15 must be linked to a parent or guardian account. From your profile, create or link an existing child profile.

Note – When your child turns 15, you can promote their profile to an adult account or choose to unlink/deactivate it if needed.

Adults (Players, Coaches, Club Admins, Volunteers, Parents/Guardians)

1. Log in with your email
Use the email address associated with your Tennis ID to access your new profile.
2. Update your details
Review and update your profile information.
3. Add or Link child accounts
Children under 15 must be linked to a parent or guardian account. From your profile, create or link an existing child profile.

Note – When your child turns 15, you can promote their profile to an adult account or choose to unlink/deactivate it if needed.

Support Guides

View the links below for step-by-step guides to support you with the new Single Sign In changes.

Ratings

Activating your Universal Tennis Rating (UTR)	UTR Sports and Tennis Australia have partnered together to make the Universal Tennis Rating (UTR rating) the official rating of tennis in Australia. To play competitive and recreational tennis in Australia, you’ll need to activate your UTR Rating from your Tennis profile.
Linking your existing UTR Account to your Tennis Australia Account	If you already have a pre-existing account with UTR Sports, you will need to log into your UTR Account and link your Tennis Australia account from there.

Child Profiles (Under 15)

Children under the age of 15 must have their Tennis Australia account linked to a parent or guardian. Before you can link your child’s account, you’ll need to first create your own account.

Create a new child account	Once your account is set up, you can create child account/s by linking them to your account.
Link an existing child account	If your child already has an existing Tennis ID, they can be added to a parent or guardian’s account. This includes children under 15 who previously had their own account but must now be linked to their parent/guardian’s account. You can also link an existing child’s account if they are linked to another Primary parent/guardian’s account, but you would also like to view the child’s account.
Switch to your child’s profile	If you’ve linked your child’s account to your parent or guardian profile, you may notice that you can’t enter competitions or complete certain actions on their behalf. To access these features, log in under your child’s profile.
Promoting a child account to an adult account	When a child linked to your account turns 15, you can “promote” their account to an adult account. This will allow your child to have their own sign-in details and manage their own account independently.
Unlinking a child account	If you no longer wish to have your child linked to your account, you can unlink them. Please note however, children under 15 must be linked to at least one parent/guardian’s account to remain active.
Deactivating a child account	If you would like to change the Primary Parent managing your child’s account, you will first need to deactivate your child’s account. You can also deactivate your child’s account if the account is no longer required. Please note: – To reactivate their account in the future, or link to an alternative Primary parent/guardian’s account, you’ll need to contact our Customer Support Team directly. – Once deactivated, your child’s profile will no longer be accessible through any Tennis Australia applications.

Profile Management

Forgot/Reset Password	If you are having trouble logging into your account, try resetting your password.
Updating Personal Details	You can update your name, address, phone number, email address and gender within your profile. Note, if you need to change your Date of Birth, Competition Category or Nationality, contact our Customer Support Team directly.
Updating Communication / Notification Settings	You can update your Communication / Notification Settings to increase or reduce the number of notifications you receive. Please note however, that certain notifications will be sent regardless of your settings. These include, but are not limited to, competition registrations and payment confirmations.
Deactivating your account	If you no longer wish to have a Tennis Profile, you can deactivate your account.

Troubleshooting

Unable to log in	There may be a number of reasons why you are unable to log in to your account: – If you had multiple accounts, you will only be able to log in with the primary email address. If you are unsure what your primary email address is, please contact our Customer Support Team. – If you previously had a child account, you now need to be linked to a parent or guardian’s account and will not be able to use your username to sign in. Your parent or guardian can link you to their profile when they register for an account. – You may have signed up with a social login (e.g., Google, Apple or Facebook). Try using these details instead of an email/password combination. – You may be entering an incorrect email address or password. Try resetting your password.
Unable to log in to my child’s account	– Ensure that your child’s account is correctly linked to your account following these instructions. – If you’re switching between accounts, you must fully sign out before logging in as someone else – this includes signing out from all tennis platforms that you have signed in to. Note: If you have multiple tabs open in the same browser, the system will still recognise you as the first user. To fix this, sign out completely, close all tabs and then log back in with the correct account. Alternatively, you can use a different browser for each person to avoid this happening (e.g., Chrome for you and Microsoft Edge for your child).
Unable to enter results via MatchCentre	If you haven’t been able to enter match results through Match Centre over the weekend, please reach out to your competition administrator or club contact and provide a copy of your physical scoresheet.
Unable to enter a Tournament	If you are having difficulties signing in and need to enter a tournament, please contact the Tournament Director to arrange a manual entry.
Missing data from Profile	Please contact our Customer Support Team via phone: 1800 752 983 or email: [email protected]
Account not loading as expected	When you use an Internet Browser, it saves some information from websites that you visit in its cache. Clearing the cache may fix certain problems, like loading or formatting issues on your Tennis profile.
Social logins (Google/Apple/Facebook)	If you sign up using your email and password and later try logging on using a social login (e.g., Google, Apple or Facebook), the system will create a second account. These two accounts will not automatically be linked. To avoid this, only use one sign-in method (either social login or email/password) and stick with it every time. If you have already created two accounts accidently, please contact our Customer Support team at [email protected] and provide the email addresses associated with both accounts and we can help merge them for you.

If you still require further assistance, please contact Customer Support on 1800 752 983 / email: [email protected]

Live: A new experience on tennis.com.au

Tennis Australia has launced a new Find, Book and Play experience on tennis.com.au, making it easier for you and your players to enjoy the game we all love. We encourage you to explore the new national court booking platform, which has replaced the previous site play.tennis.com.au.

We have added a new setting in the basic settings page of the Booking module, labelled OpenActive. This allows venues to share their court booking availability with Tennis Australia.

What is OpenActive?
OpenActive is a data standard that allows Tennis Australia to receive live activity and booking information (such as available courts, times, and prices) from Clubspark.

For venues, this means:

Your court availability and booking details can be published to the new Find, Book and Play experience
More players can then find, book, and play at your venue.

The OpenActive checkbox in your Booking module controls whether your venue’s booking feed is shared with Tennis Australia or not.

IMPORTANT: If your venue was already displaying on play.tennis.com.au, this setting is automatically on, and you do not need to take any action. For a specific guide on how your venue can appear on the new National Court Hire website, click here.

Have some questions or want to know more? Please click the link below.

FAQs – Booking Journeys

🎾 The New Clubspark Features Are Here! 🎾

We’re excited to announce the next wave of Clubspark upgrades are now live! These new features give clubs, coaches, and players more flexibility with bookings, payments, and program management, helping reduce admin, boost revenue, and keep players engaged.

This release is part of our ongoing investment in making Clubspark smarter, simpler, and more impactful for everyone.

🆕 What’s New?

Payment Requests – One-off & Recurring
Send and track payment requests directly from Clubspark for merchandise, equipment hire, or competition entries.
Multi-Player & Multi-Session Discounts
Automatic discounts for families, groups, and repeat sessions, applied at checkout.
Blackout Dates for Coaching Courses
Block out public holidays or school breaks with flexible date ranges.
Move Players Between Courses
Transfer players between sessions or programs without cancelling or re-registering.
Multiple Stripe Accounts
Separate finances for coaching, court bookings, or partners with clean revenue flows.
Coaching Subscriptions & Free Trials
Offer ongoing enrolments with monthly subscriptions and trial sessions.
Linked Booking Resources
Link spaces (e.g., 1 tennis court = 2 pickleball courts) to maximise usage.
Members Only Pages
Share club news, updates, and events privately with members-only access.

Why It Matters

✅Simpler admin – Less manual work, more time on court.
✅Stronger revenue – Flexible pricing, payments, and subscriptions.
✅Retaining players – Easier programs and clear booking experiences keep players engaged.

🚀 What’s Next

This upgrade is just the next step in our Clubspark transformation. Even more enhancements are planned throughout FY25, continuing to reduce admin, grow participation, and support clubs with smarter digital tools. Stay tuned for further updates delivered through the Clubspark Roadmap.

📌 Need Help?

Visit the Clubspark Support Centre for step-by-step guides, or contact our team at [email protected] / 1800 PLAY TENNIS (Mon–Fri, 9am–4pm AEST)

How to Create a Payment (A One-off Payment and/or Subscription)

Live: 11/09/25

The create a payment function allows you to send a Payment Request to a contact. This guide will go through how to create a one-off payment and/or subscription within the payments module. Giving you the ability to invoice and request payment from your players / members or coaches. This can be used over a range of products. For example: locker room, car parking space, invoicing coaches for courts, lessons etc.

Step 1: Go to Payments module on the left hand side of the Admin area and then click on ‘Subscriptions‘ as shown highlighted below:

Step 2: You’ll then be taken to the Subscription page, like the below:
(it may appear empty with “No subscriptions” if never previously used)

Step 3: Click on ‘Create payment‘ and you’ll be taken to this pop up screen, you’ll need to add the following information in:

Contacts: When clicking on ‘Add customer‘ you will see you can add a new contact or a search for a player that is already linked to the club contacts module. Please note: You can add more than one contact here.

Products: When clicking on ‘Add item‘ you will be able to add a new product or select a product you have already created in the system. You will need to add the Quantity and the Price for the product too. Please note: You can add more than one item here.

Payment Details: For payment type you would need to select ‘One–off payment‘ and add a Reference as what this is in regards to. The reference will be used in the Stripe account showing what the payment is for.

You can also create a monthly subscription by entering the details of installments, payment date and reference:

Support Centre

Tennis Profile & Competitive Play websites Update – Friday 27 March