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Single Sign In Support Materials

One sign in, more ways to play

We are making it easier for you to sign in and access Competitive Play websites such as Match Centre, League Manager and Tournaments.

View the links below for step-by-step guides to support you with the new Single Sign In changes.

Where to Start

Register for a Tennis ProfileFor those who are 15 years or older and do not wish to play competitively, you will still need to register for a Tennis Profile to create and link your children’s account/s.
Complete your Competitive Player ProfilePlayers competing in Australia need a Competitive Player Profile to simplify the process of entering endorsed Events and Leagues. So, whether you play for fun at your local club or professionally on the global circuit, your Competitive Player Profile will ensure you receive the best playing experience for your level.

Ratings

Activating your Universal Tennis Rating (UTR)UTR Sports and Tennis Australia have partnered together to make the Universal Tennis Rating (UTR rating) the official rating of tennis in Australia. To play competitive and recreational tennis in Australia, you’ll need to activate your UTR Rating from your Tennis profile.

Child Profiles (Under 15)

Children under the age of 15 must have their Tennis Australia account linked to a parent or guardian. Before you can link your child’s account, you’ll need to first create your own account.

Create a new child accountOnce your account is set up, you can create child account/s by linking them to your account.
Link an existing child accountIf your child already has an existing Tennis ID, they can be added to a parent or guardian’s account. This includes children under 15 who previously had their own account but must now be linked to their parent/guardian’s account.
You can also link an existing child’s account if they are linked to another Primary parent/guardian’s account, but you would also like to view the child’s account.
Promoting a child account to an adult accountWhen a child linked to your account turns 15, you can “promote” their account to an adult account. This will allow your child to have their own sign-in details and manage their own account independently.
Unlinking a child accountIf you no longer wish to have your child linked to your account, you can unlink them. Please note however, children under 15 must be linked to at least one parent/guardian’s account to remain active.
Deactivating a child accountIf you would like to change the Primary Parent managing your child’s account, you will first need to deactivate your child’s account. You can also deactivate your child’s account if the account is no longer required. Please note:
– To reactivate their account in the future, or link to an alternative Primary parent/guardian’s account, you’ll need to contact our Customer Support Team directly.
– Once deactivated, your child’s profile will no longer be accessible through any Tennis Australia applications.

Profile Management

Forgot/Reset PasswordIf you are having trouble logging into your account, try resetting your password.
Updating Personal DetailsYou can update your name, address, phone number, email address and gender within your profile. Note, if you need to change your Date of Birth, Competition Category or Nationality, contact our Customer Support Team directly.
Updating Communication / Notification SettingsYou can update your Communication / Notification Settings to increase or reduce the number of notifications you receive.
Please note however, that certain notifications will be sent regardless of your settings. These include, but are not limited to, competition registrations and payment confirmations.
Deactivating your accountIf you no longer wish to have a Tennis Profile, you can deactivate your account.

Troubleshooting

Unable to enter results via MatchCentreIf you haven’t been able to enter match results through Match Centre over the weekend, please reach out to your competition administrator or club contact and provide a copy of your physical scoresheet.
Unable to enter a TournamentIf you are having difficulties signing in and need to enter a tournament, please contact the Tournament Director to arrange a manual entry.
Missing data from ProfilePlease contact our Customer Support Team via phone: 1800 752 983 or email: [email protected]
Account not loading as expectedWhen you use an Internet Browser, it saves some information from websites that you visit in its cache. Clearing the cache may fix certain problems, like loading or formatting issues on your Tennis profile.

If you still require further assistance, please contact Customer Support on 1800 752 983 / email:  [email protected]

Coming Soon: A new experience on tennis.com.au

Tennis Australia is launching a new Find, Book and Play experience on tennis.com.au, making it easier for you and your players to enjoy the game we all love.

To prepare, we are adding a new setting in the basic settings page of the Booking module, labelled OpenActive. This allows venues to share their court booking availability with Tennis Australia.

What is OpenActive?
OpenActive is a data standard that allows Tennis Australia to receive live activity and booking information (such as available courts, times, and prices) from Clubspark.

For venues, this means:

  • Your court availability and booking details can be published to the new Find, Book and Play experience
  • More players can then find, book, and play at your venue.

The OpenActive checkbox in your Booking module controls whether your venue’s booking feed is shared with Tennis Australia or not.

IMPORTANT: If your venue is already displaying on play.tennis.com.au, this setting is automatically on, and you do not need to take any action.

Have some questions or want to know more? Please click the link below.

FAQs – Booking Journeys

🎾 The New Clubspark Features Are Here! 🎾

We’re excited to announce the next wave of Clubspark upgrades are now live! These new features give clubs, coaches, and players more flexibility with bookings, payments, and program management, helping reduce admin, boost revenue, and keep players engaged.

This release is part of our ongoing investment in making Clubspark smarter, simpler, and more impactful for everyone.

🆕 What’s New?

  • Payment Requests – One-off & Recurring
    Send and track payment requests directly from Clubspark for merchandise, equipment hire, or competition entries.
  • Multi-Player & Multi-Session Discounts
    Automatic discounts for families, groups, and repeat sessions, applied at checkout.
  • Blackout Dates for Coaching Courses
    Block out public holidays or school breaks with flexible date ranges.
  • Move Players Between Courses
    Transfer players between sessions or programs without cancelling or re-registering.
  • Multiple Stripe Accounts
    Separate finances for coaching, court bookings, or partners with clean revenue flows.
  • Coaching Subscriptions & Free Trials
    Offer ongoing enrolments with monthly subscriptions and trial sessions.
  • Linked Booking Resources
    Link spaces (e.g., 1 tennis court = 2 pickleball courts) to maximise usage.
  • Members Only Pages
    Share club news, updates, and events privately with members-only access.

Why It Matters

✅Simpler admin – Less manual work, more time on court.
✅Stronger revenue – Flexible pricing, payments, and subscriptions.
✅Retaining players – Easier programs and clear booking experiences keep players engaged.

🚀 What’s Next

This upgrade is just the next step in our Clubspark transformation. Even more enhancements are planned throughout FY25, continuing to reduce admin, grow participation, and support clubs with smarter digital tools. Stay tuned for further updates delivered through the Clubspark Roadmap.

📌 Need Help?

Visit the Clubspark Support Centre for step-by-step guides, or contact our team at [email protected] / 1800 PLAY TENNIS (Mon–Fri, 9am–4pm AEST)

How to Create a Payment (A One-off Payment and/or Subscription)

Live: 11/09/25

The create a payment function allows you to send a Payment Request to a contact. This guide will go through how to create a one-off payment and/or subscription within the payments module. Giving you the ability to invoice and request payment from your players / members or coaches. This can be used over a range of products. For example: locker room, car parking space, invoicing coaches for courts, lessons etc.

Step 1: Go to Payments module on the left hand side of the Admin area and then click on ‘Subscriptions‘ as shown highlighted below:

Step 2: You’ll then be taken to the Subscription page, like the below:
(it may appear empty with “No subscriptions” if never previously used)

 

Step 3: Click on ‘Create payment‘ and you’ll be taken to this pop up screen, you’ll need to add the following information in: 

  • Contacts: When clicking on ‘Add customer‘ you will see you can add a new contact or a search for a player that is already linked to the club contacts module. Please note: You can add more than one contact here.
  • Products: When clicking on ‘Add item‘ you will be able to add a new product or select a product you have already created in the system. You will need to add the Quantity and the Price for the product too. Please note: You can add more than one item here.
  • Payment Details: For payment type you would need to select ‘One–off payment‘ and add a Reference as what this is in regards to. The reference will be used in the Stripe account showing what the payment is for.

You can also create a monthly subscription by entering the details of installments, payment date and reference:

Step 4: Then click on ‘Request payment‘. This will then be sent to your contacts you have selected.

Step 5: You will then see the pop up appear confirming this has been sent to the player: 

Programs: How to create a Coaching subscription program with free trial period

Platform/Product/Module: Clubspark – Programs Module
Function: Create monthly subscription programs for participants with free trial periods

 

Live: 11/09/2025

The Coaching Subscription feature allows you to create ongoing, monthly subscription-based coaching sessions. Instead of setting a fixed end date, these courses renew each month, giving players flexibility while ensuring steady income for coaches.

This guide walks you through setting up a coaching subscription course, including pricing, payment options, and what players will see on the public-facing booking page.

Please note: In order for your courses to receive online payments you must register an account with our payment provider Stripe

 

How to Set Up a Coaching Subscription Course

Step 1: Go to Programs >Select your Category, then select Create a new program

    • Choose a coaching category that is not an NGB (National Governing Body) category, i.e. LTA youth.
    • Select Subscriptions as the course type.

Step 2: Enter Course Details

  • Fill in the standard details such as course name, description, and location etc.
  • Set a start date – but no end date is required, as subscriptions renew monthly.

         

Step 3: Set Pricing & Payment Options

    • Enter the monthly subscription cost
    • Set different prices for members and non-members if applicable.
    • Choose how the subscription payment date is determined:
      • Based on date of purchase (renews monthly from the date they sign up).
      • 1st of the month (all payments are collected on the first of each month).
      • 14th of the month (all payments are collected on the 14th of each month).
      • User selection (lets the participant choose from the above options).

 

Free Trial for Subscribers: (see image above)

*Here you can also choose to select “Include a free trial for subscribers”

This is part of the coaching subscription feature and only available if you are using the subscription option at present.
The benefits of the free trial period is to get the players signed up and can trial the session. They can choose to cancel prior to their subscription starting.
Select the number of weeks the free trial is open. I.e. if the session is weekly, how many sessions can they attend in the free trial.

Step 4: Save & Publish the Course

  • Once all details are completed, click Save Course to publish it.

 

NEXT: A Subscription course will appear in admin as below and the user can select the Direct Link with Open Link selection from the dropdown in the top right corner to view the website.

 

Step 5: Participants can then view the subscription course on the website and choose to begin there when they select Set up subscription button:

Multiple Stripe Accounts

Live: 11/09/25

You can now connect more than one Stripe account in your Clubspark account and select which stripe account is used for specific modules  from the new Payments module.

For example, some venues work with an external coaching provider, they may want all coaching payments to go directly to the coach. Whilst the court booking revenue comes to the club account. 

Note: You can only have one account linked per module. i.e. you can not have multiple accounts within coaching. 

Adding a New Stripe Account:

Step 1:  Go to the new Payments module on the left hand side in the Admin area:

Step 2: Click ‘Add a Payment Account’, in the top right of the Payments module

Step 3: On the next page click ‘+ Add a stripe account‘


Please note: Make sure to be logged out of any other Stripe accounts in other windows before following the next steps. If you don’t have the new Stripe account created yet, you can register a new account in Step 5.

Step 4: Give the new Stripe account a name and click ‘Register now‘. 

Step 5: Connect the new Stripe account by logging in, or if you have not yet created a Stripe account you can register a new stripe account at this point also.

Step 6: Once you have completed connecting the new Stripe account, you will be redirected back to the payment module and see the new Stripe account listed under Accounts, like the new Stripe coaching account we set up:

  
(Choose 1 of 2 screenshot * EDIT* )

You’re now ready to assign the new Stripe account to a module.

Assigning a New Stripe Account to Take Payments

Step 7: Click the ‘Assign modules‘ tab:

Step 8: Click ‘Edit‘ next to the module you want to assign the new Stripe account to, in this example I’ll be editing the Programming (Coaching) module:

Step 9: A ‘Assign stripe account’ pop up box will show. Here, you can select the Stripe account and click ‘Update‘:

Step 10: 
The new Stripe account you’ve selected should now show next to the relevant module. E.g: Stripe coaching is assigned to the Programming module:

You are now set up to take payments for the module you’ve chosen on the newly selected Stripe account.

Programs: Moving players between programs

Platform/Product/Module: Clubspark – Programs Module
Function:
 Seamlessly move players between different programs or sessions

Live: 11/09/2025

MOVING PLAYERS:

Administrators possess the capability to transfer a player from one programming or coaching course to a different one. It is important to note that this feature is currently not applicable to Camps or Events.

  • To initiate the transfer process, click on the Program/Coaching Module and then select Programs from the navigation menu.
  • Next, identify and choose the specific course in which the player is currently registered.
  • In the case of a recurring session, you will need to open the session and select the active participants.
    If the course is a short course or a single session, you should click on the Participants tab to view all enrolled players.
  • Afterward, select the checkbox next to the name of the player or players you wish to transfer. Then, click on the three dots icon located above the participant list to proceed.
  • From the options presented, choose Move Player to begin the transfer process.
  • Next, you will need to select the category corresponding to the new course.
  • Select the specific course to which you want to add the player(s).
  • You will also need to determine the status of the existing registration. The options available are as follows:
    • Cancelled – This option is for instances when you wish to move players while marking their previous registration as cancelled.
    • Keep same status – This is ideal for moving multiple players; if some are marked as cancelled, that status will be retained.
    • Set as active – Choosing this option will mark the players as active in the new course.

  • You can opt to send a confirmation email to the player regarding their transfer.
  • After finalizing the details, click on Move Player(s) to complete the transfer.
  • Please be aware that the payment status for the new program will initially be set to NOT Paid. You can update this status as necessary by clicking on the player within the new program and selecting the option to edit payment.

It is worth noting that the move history will be recorded alongside the player’s details. To view this history, simply click on the player within the new program and navigate to Booking History.

IMPORTANT: Regarding payment, if the player has already made a payment for the original session and you transfer them to a new session, the payment will not automatically carry over.
They will appear as unpaid in the new course and you will need to rectify this situation.
You can edit the payment status in the new course and mark the old course as paid. If there is a need to request additional payment, you can send a payment request as necessary.

Programs: Adding Multi Player and Multi Session Discounts

Platform/Product/Module: Clubspark – Programs Module
Function: Creating Program discounts for multiple players or multiple sessions booked

 

Live: 11/09/2025

When creating a coaching Program, you can now add Multi-player and Multi Session Discounts for participants.

1. Multi Players: The discounts will be applied when two or more participants have signed up to a coaching program.
2. Muti Sessions: When creating a recurring coaching program you can add Multi-session Discounts. The discount will be applied when two or more sessions are selected for a recurring course.

You may have already created your Program and just want to edit it to update this setting, you can follow from Step 1. If you’re currently in the process of creating a coaching Program you can skip to Step 4.

 

Step 1: 

Go to the Programs Module in the Admin area on the left hand side.

Step 2:

Select the relevant coaching category and open the program you would like to apply to discount

 

Step 3:

Click ‘Edit program‘ in the top right corner.

 

Step 4: 

Scroll down to the ‘Costs’ field to apply the discount (as below), change the field you wish to apply a Multi Discount to, in this case both Player and Session discounts will be applied by changing discount drop-down to ‘Yes’ and enter the percentage that you wish to offer. Just enter the number, i.e. 10. You don’t need to add % and how many players you’d like the discount to apply to – in this case 2 or more will also get a 10% discount.

 

Step 5:

Scroll down to the bottom of the page and Click ‘Save program‘.

 

Available Discounts will show in the Program overview when registering for the course online – user will see Notes from the coach
The discount will be applied at the time of payment and will be taken off the original price and will be calculated for all players.

 

 

Programs: How to create Blackout dates for Coaching Courses

Platform/Product/Module: Clubspark – Programs Module
Function: Date(s) a program will not be bookable

Live: 11/09/2025

When creating a short course or recurring session program, there may be dates that the program will not run, for example public holidays or school holidays. When creating a course, there is an option to add blackout dates.

You can either set individual dates or  a range of dates.

To enter the blackout date – create a new course – choosing either Short Course or Recurring Course. Enter details as you would.

Refer to video above – upon creating blackout dates you’ll see the following:

In Admin it will appear like this:

 

  • and publicly will appear like this for a Short course:
  • and for a Recurring course:

 

FAQs on blackout dates

Q: Can I add a blackout date after a course has been created? 
A: Yes, you can. You simply go into the course – edit the course and add additional dates. Remember to click save.

Q: Can you have more than one blackout dates? 
A: Yes you can, you can have single dates or range of dates and multiples of each.

Q: We created a blackout date, but now want to make it available again, can we delete once created? 
A: Yes, you can remove and edit blackout dates – open the course – edit and then click the edit (change the date) or delete – click on the trashcan.

 

How to create a Members Only page on your Website

Platform/Product/Module: Clubspark – Membership Module
Function: Create Member only visible pages

Live: 11/09/2025

A Members Web page:

There may come a time you wish to create a page just for club members viewing, this could be for social club events coming up or other important details you wish to only be accessible to members.
Please watch the attached video above to help you out creating this page.

Please note the following when creating these Member pages:
NOTE: Do not call the page Members Only – this will prevent the page from working. In the navigation text you can call it Members Page or Members. 
NOTE: Whilst this information can be private. Please DO NOT add information that would be Personal Information of your members- as the information can still be shared. i.e. don’t add a members list with contact details.

Question you may have:
One of our club members cannot see this page, what do I do?
A: Please check that they have ‘active’ membership status and they MUST be signed in If they have a family membership, their role should be ‘main contact and member’, if you see ‘main contact only’, they’d need to be added to the membership as a ‘member’ too.