We’re wanting to provide you with the latest update and status on the gate/light issues being experienced by some ‘Book a Court’ venues.

Where can I find the last update about these issues?

Click here to see our previous communication in September.

Latest update & current progress

The delivery of the API integration (ultimately the gate/light fix and improvements to the ‘booking delay’) is on-going though we’ve taken big steps forward in recent weeks. We’re nearing close to commence the implementation process hopefully in the coming week or two.

Right now, we’re undertaking tests of the latest works that were released overnight to validate that everything is working as expected in terms of lights turning on, remaining on and turning off at the correct times. Once we’re confident with the gate and light behaviour, we will commence the roll out to a small group of venues (in various States) to pilot, which we will closely monitor before expanding to a second small group a week later. Following these two phases, we’ll implement the API to the remaining venues which will potentially take a few weeks to complete.

Further communication and updates will be provided when the implementation process is going to begin.

We want to assure you that we’re doing everything possible (within our control) to deliver this solution as early as possible and we apologise for the inconvenience this may be causing you and the players at your venue.

Are you being heavily impacted and need an interim solution?

As per our previous updates, if your venue is being heavily impacted by these lighting issues we have the option to automatically activate lighting for fixed days/times (set by the club) that may alleviate some pressure/inconvenience being experienced by you as a volunteer/admin. For more details about this alternative option, please email [email protected] and we can discuss the possibilities of providing you with this option.

Support or raising queries

A reminder to report any issues for our team to investigate and confirm that it is related to this issue, please ensure you provide the following information to our Customer Support team via email on [email protected] or call 1800 752 983 with all the necessary information, including:

• Your club and contact details
• Explanation of what happened (e.g. “court 1-4 lights went out at xx, but should have remained on, light switches were correctly set to AUTO”)
• Details of the booking impacted (i.e. booking contact, times, dates)
• Other details we may need to know (e.g. “no other booking was impacted” or “lights worked perfectly on court 1”, “this occurs only on a Monday”)

Thanks again for your patience and understanding of this matter.