We’re wanting to provide you with the latest update and status on the gate/light issues being experienced by some ‘Book a Court’ venues.

Where can I find the previous update about these issues?

Click here to see our previous communication in December.

Latest update & current progress

The implementation of the API integration (ultimately the gate/light fix and improvements to the ‘booking delay’) is well underway with 50 venues currently on the pilot and around 20 more venues to be added in the next week.

The feedback we’ve received from majority of the venues is positive with previous lighting issues no longer being experienced. We have also received feedback of significant improvement to the booking delay with reports of pin activation in under 10 minutes at times.

It is important to note that during the pilot we had encountered a couple of issues that were resolved and are still working towards further improvements to the API integration to ensure the system is operating as expected and gates/lights are behaving correctly. These improvements will be applied to the pilot venues (in small groups) and are scheduled to take place over the next few weeks.

The results of the pilot to date have provided us with confidence that we will very soon be able to expand the API integration to every other venue with the Book a Court system, which is likely to occur after the Easter holidays.

Further updates will be provided in due course confirming the commencement dates for the implementation to the remaining venues.

Are you being heavily impacted and need an interim solution?

As per our previous updates, if your venue is being heavily impacted by these lighting issues we have the option to automatically activate lighting for fixed days/times (set by the club) that may alleviate some pressure/inconvenience being experienced by you as a volunteer/admin. For more details about this alternative option, please email [email protected] and we can discuss the possibilities of providing you with this option.

Support or raising queries

A reminder to report any issues for our team to investigate and confirm that it is related to this issue, please ensure you provide the following information to our Customer Support team via email on [email protected] or call 1800 752 983 with all the necessary information, including:

• Your club and contact details
• Explanation of what happened (e.g. “court 1-4 lights went out at xx, but should have remained on, light switches were correctly set to AUTO”)
• Details of the booking impacted (i.e. booking contact, times, dates)
• Other details we may need to know (e.g. “no other booking was impacted” or “lights worked perfectly on court 1”, “this occurs only on a Monday”)

Thanks again for your patience and understanding of this matter.