We’ve identified a couple of issues specific to venues with the ‘Book a Court’ hardware and would like to share these in detail with you and provide assurance that we’re working on a resolution with our software and hardware providers.

 

 1. Lights turning off prematurely or incorrect times for bookings

This issue is related to changes being made within the booking data that is modifying the validation times for lights to be active – in most cases we’ve investigated the modifications are being set to an earlier booking, meaning lights are turning off earlier than expected, despite booking pins being entered successfully.

The issue is unique to certain scenarios and we’re still working to understand what all these scenarios are, but believe we’ve identified the root cause and will now work to deploy the necessary fix.

Note: not all lighting issues that occur are due to this, so please continue to:

• encourage bookers to always enter their pin, regardless if the gate is unlocked for competition or coaching, or even if their court lights are already on, this is to ensure the best possible chance that there will be no interruption with their booking,
• check that the court light switches are set correctly (i.e. light switch is set to ‘AUTO’)
• ensure the sunset switch is not being bypassed and/or is functioning correctly (this may require your electrician to investigate).

For further details on how the court lighting works with the ‘Book a Court’ system, please click here.

If this issue is frequently occurring at your venue, you may decide to operate lights manually until a resolution is available. To report the issue for our team to investigate and confirm, please ensure you provide the following information:

• Your club and contact details
• Explanation of what happened (e.g. “court 1-4 lights went out at xx, but should have remained on, light switches were correctly set to AUTO”)
• Details of the booking impacted (i.e. booking contact, times, dates)
• Other details we may need to know (e.g. “no other booking was impacted” or “lights worked perfectly on court 1”, “this occurs only on a Monday”)

We’re also looking to combine this fix with other work that we’re currently involved in to further reduce the “booking delay” and provide further improvements to the gate and light logic. This is currently our highest priority and we’re aiming to have this delivered within the next few weeks, however, understanding that significant testing is required and is to be successful before we deploy the changes.

 

 2. Contacts being issued a booking pin of ‘0’.

For an unknown reason, contacts were being assigned the booking pin of ‘0’ rather than a unique 4-digit pin as expected.

Good news is that this issue was resolved on March 10th, meaning the issue will not occur moving forward. Contacts/members that were given a ‘0’ digit booking pin will be issued a new 4-digit pin and this work is likely to commence in the next week.

Please note: the booking pin of ‘0’ will still grant access and will also activate lights, so it doesn’t present any issues to users who have made a booking or intend to make a booking prior to being issued the new 4-digit pin.

 

We will communicate necessary updates and hope to have these rectified as early as possible. We thank you for your understanding and appreciate your patience to rectify.

If you have any further questions or need to report an issue, please contact our Customer Support team via email on [email protected] or call 1800 752 983 with all the necessary information.