We’re wanting to provide you with an update on the ‘Book a Court’ issues we’ve previously identified & initially shared with you in March.
What were the issues?
- Lights turning off prematurely or at incorrect times for bookings
- Contacts being issued a booking pin of ‘0’
Where can I find more details about these issues?
Click here to see our previous communication in May or click here to see our initial communication in March.
There has been some progression to resolving the issue specific to lights turning off prematurely or incorrectly. These works are still being finalised and tested in our Staging environment, though there are still a number of outstanding items flagged with ClubSpark for them to deliver. In addition, there is also around a week of work to “tidy” the environment before releasing, which includes work related to security, authentication, user-interface and user-experience.
As we’ve previously communicated, the timing of this resolution has far exceeded our expectation of delivery, so we’ve been discussing alternative options or work-arounds with Complete Security Solutions (CSS) that might alleviate some pressure and inconvenience for your club with the hope to provide an improved playing experience with no interruptions and to reduce the admin burden from operating lights manually.
It has been suggested that this alternative option first be utilised at a couple of venues to verify that this actually provides clubs the benefit that we’re looking for during this time, before we offer this as an interim solution to other clubs. The alternative option involves court lights being programmed to automatically come on/off at set times each day and is not dependent on the booking data (where we have these issues) and therefore is not dependent on players entering a booking pin. With that in mind, clubs will need to consider the possibility that lights will be turning on when there is no bookings/play.
If your club has been heavily impacted by these lighting issues and you want to know more details about this alternative option, please email [email protected] and we can discuss the possibilities of providing you with this option.
As we continue to progress with these works, we will continue to provide necessary status updates using the same communication methods via the ClubSpark software – see below examples. (i.e. Home page of admin area & as a once-off pop up for administrators).
A reminder to report any issues for our team to investigate and confirm that it is related, please ensure you provide the following information to our Customer Support team via email on [email protected] or call 1800 752 983 with all the necessary information.
- Your club and contact details
- Explanation of what happened (e.g. “court 1-4 lights went out at xx, but should have remained on, light switches were correctly set to AUTO”)
- Details of the booking impacted (i.e. booking contact, times, dates)
- Other details we may need to know (e.g. “no other booking was impacted” or “lights worked perfectly on court 1”, “this occurs only on a Monday”)
Thanks again for your patience and understanding of this matter.