This issue has now been resolved (as of 15/9). Please note, we’re still working on optimisations to the API integration to further improve the system.

We’re wanting to provide some information regarding a current issue where court lights may not be turning on for particular bookings, despite the booking pin being entered successfully.

The issue is related to the user (i.e. booking contact) not containing the correct access levels (i.e. booking data) that correlates with their bookings and is therefore not activating court lights.

For example:

John Smith has a booking from 7-9pm on courts 1-4

However, the booking data only contains access levels for 7-9pm on courts 1-3

This means that when John successfully enters his booking pin, only courts 1-3 lights will activate as the access level for court 4 does not exist.

 

We have escalated this with highest prioty to both our software provider (Clubspark) & hardware provider (Complete Security Solutions) to investigate and fix this issue as soon as possible.

Please note that this issue is not affecting every booking being made. Continue to report any booking issues to our team so we can investigate and confirm whether the issue is related to this or another factor.

You may decide to operate court lights manually if you’re being heavily impacted until the issue has been resolved. Alternatively, we’re aware that if you were to edit the affected booking (i.e. slightly extend the booking time), the correct access levels should be pushed through within a couple minutes to then activate the court light/s that were missed.

Example for “alternative workaround”:

Using the John Smith booking example above.

After realisation that court 4 lights did not activate, a club administrator can edit John’s booking (via the booking sheet) and change the end time from 9pm to 9:30pm. Once the booking is edited and within a few minutes, this will push an update to John’s access levels to include court 4 and the court 4 lights will turn on (re-entry of pin may be required).

Note: If there is not an available booking slot to extend the booking, you can look at changing the start time instead (e.g. from 7pm to 7:30pm).

 

If you have any questions regarding this issue, please reach out to our friendly Customer Support Team via email: [email protected] or call 1800 752 983.