We’re wanting to provide you with the latest update and status on the gate/light issues being experienced by some ‘Book a Court’ venues.

Where can I find the previous update about these issues?

Click here to see our previous communication in November.

Latest update & current progress

The implementation of the API integration (ultimately the gate/light fix and improvements to the ‘booking delay’) had commenced last Thursday (24th November) to a small pilot group of 11 venues with a second group of 15 venues being implemented today (1st December).

The decision to implement the API to the remaining venues will be based on the results of this pilot over the next week or two. At the same time, with the holiday season around the corner we’re conscious of implementing to more venues when there will be limited support and resources available during this time, also with majority of coaching/competition bookings coming to an end for the year (which is where we’ve experienced issues with lighting), we want to ensure that the pilot venues have been tested with these booking scenarios in play and over a reasonable period, so may decide to continue the implementation when all parties return in January.

Further updates will be provided at the conclusion of the pilot to confirm that the changes have been successful and improvements have been made, at the same time we will likely confirm the commencement dates for the implementation to the remaining venues.

Are you being heavily impacted and need an interim solution?

As per our previous updates, if your venue is being heavily impacted by these lighting issues we have the option to automatically activate lighting for fixed days/times (set by the club) that may alleviate some pressure/inconvenience being experienced by you as a volunteer/admin. For more details about this alternative option, please email [email protected] and we can discuss the possibilities of providing you with this option.

Support or raising queries

A reminder to report any issues for our team to investigate and confirm that it is related to this issue, please ensure you provide the following information to our Customer Support team via email on [email protected] or call 1800 752 983 with all the necessary information, including:

• Your club and contact details
• Explanation of what happened (e.g. “court 1-4 lights went out at xx, but should have remained on, light switches were correctly set to AUTO”)
• Details of the booking impacted (i.e. booking contact, times, dates)
• Other details we may need to know (e.g. “no other booking was impacted” or “lights worked perfectly on court 1”, “this occurs only on a Monday”)

Thanks again for your patience and understanding of this matter.