We’re wanting to provide you with the latest update and status on the gate/lighting issues being experienced by some ‘Book a Court’ venues.

Where can I find the last update about these issues?

Click here to see our previous communication in August or click here to see our initial communication in March.

Latest Update:

The delivery of the API integration (ultimately the gate/light fix and improvements to the ‘booking delay’) is still on-going, although hasn’t progressed as much as we hoped since our previous update and development works remain with ClubSpark at this point in time.

Some initial testing has been completed with mixed results, thus requiring further development in order to meet the required booking rules and logic for the gates and lights to behave as they currently do now.

Good news is that with our testing to date, we haven’t been able to replicate the issue of lights turning off prematurely for bookings so we’re confident that this has been rectified. In addition, there is positive signs that the “booking delay” will be further improved, with our aim that this would be at least under 15 minutes, although we won’t be able to provide a definitive answer to what the reduced delay will be until it is deployed into the ‘live’ environment as our testing environment only has 2 “venues” configured and isn’t a true reflection of the systems processing time as there are over 300 venues live with ‘Book a Court’.

To provide further detail on a couple of the key outstanding items being worked on, this includes:

• Gate schedules – bookings made under the coaching, competition, event or maintenance category are not keeping the gate unlocked for the duration of the booking
• Cancellations or modifications to bookings – booking pins are successful and lights are activating, however when the booking is cancelled or modified during play (e.g. remove one court or cancel booking early), the light schedules are not updating to reflect the changes; therefore lights remain on for original booking time

There are also regression tests that need to be completed for our other integrated access & lighting solutions (Igloohome lock & BCS lighting) to ensure they haven’t inadvertently been affected by the changes being made to ‘Book a Court’ as these other integrated solutions are “linked” under the same feature structure.

In relation to the move to use an API for the process of sending/receiving the booking data (which offers more benefits and opportunities for enhancements), it has been flagged by Complete Security Solutions (evidence from other venues that have integrated the hardware with another software provider via API) that there is possibilities that this move will result in more data downloads per month and therefore the current 500mb data plan may be required to be increased to 1GB for venues that have a high volume of bookings to avoid paying excess fees (as per venue agreement).

Note: Some venues are already exceeding their mobile data plan and in the back-end CSS are upgrading the plan to the next level as the cost to upgrade works out to be cheaper than paying the excess fees. In majority of cases we believe CSS have been absorbing these costs in good faith.

We will continue to work with CSS on these possible requirements for changes to the data plan and will communicate to each venue once we have a better understanding of what is involved with this and how we can possibly support each venue (for example, we don’t want a blanket rule that every venue requires a 1GB plan if they aren’t currently exceeding the existing 500mb on average).

 

We want to assure you that we’re doing everything possible (within our control) to deliver this solution as early as possible and we apologise for the inconvenience this may be causing you and the players at your venue.

As per our previous updates, if your venue is being heavily impacted by these lighting issues we have the option to automatically activate lighting for fixed days/times (set by the club) that may alleviate some pressure/inconvenience being experienced by you as a volunteer/admin. For more details about this alternative option, please email [email protected] and we can discuss the possibilities of providing you with this option.

 

A reminder to report any issues for our team to investigate and confirm that it is related specifically to this, please ensure you provide the following information to our Customer Support team via email on [email protected] or call 1800 752 983 with all the necessary information.

• Your club and contact details
• Explanation of what happened (e.g. “court 1-4 lights went out at xx, but should have remained on, light switches were correctly set to AUTO”)
• Details of the booking impacted (i.e. booking contact, times, dates)
• Other details we may need to know (e.g. “no other booking was impacted” or “lights worked perfectly on court 1”, “this occurs only on a Monday”)

Thanks again for your patience and understanding of this matter.