We’re wanting to provide you with the latest update and status on the gate/lighting issues being experienced by some ‘Book a Court’ venues.

Where can I find the last update about these issues?

Click here to see our previous communication in July or click here to see our initial communication in March.

Latest Update:

The delivery of the API integration (ultimately the gate/light fix and improvements to the ‘booking delay’) has reasonably progressed in recent weeks, however, there is still a lot of work to be done in this space and we hope to be in a better position in the next week or two to be able to share specific timelines.

Complete Security Solutions (hardware provider) have completed the build of the ‘test’ envrionment for the API integration, which is where we will be testing the changes made by ClubSpark and confirming that the issues have been fixed, before rolling this out in the ‘live’ environment to every venue.

ClubSpark (software provider) have deployed multiple releases to the ‘test’ envrionment and early validation/testing by CSS has begun where the basic integration has been reached (i.e. access levels/courts are being populated), however ClubSpark now need to work towards the more complex requirements such as user-validation and modifying/cancellation of bookings during play.

Another challenging requirement that is being raised is the support for existing bookings within the software (e.g. recurring bookings), as only new bookings are included in the data, ClubSpark will need to also build functionality to push through the existing bookings and their associated access levels (i.e. booking pins) when we’re ready to implement the API integration in the ‘live’ environment. As the solution for this support is being worked through and in addition to some other items and processes, we’re anticipating a staged approach when implementing the API integration to venues in the ‘live’ environment. For example 10-20 venues per day for ‘x’ weeks. As we progress further, we will have a clearer understanding of the processes and approach, which will be made known to each venue closer to date.

As a result of these works, there will be changes to the looks in certain areas of the software platform specific to the hardware integration, which may be of relevance to you as a club admin. These changes are minor, so won’t require any formal training and once these changes are finalised we will provide a simple support documentation explaining the changes and its relevance to the system. As an example of these changes, the Public and Private Site Pins will be located in a slightly different area.

Again, we want to assure you that we’re doing everything possible (within our control) to deliver this solution as early as possible and we apologise for the inconvenience this may be causing you and the players at your venue.

As mentioned in our previous updates, if your venue is being heavily impacted by these lighting issues we have the option to automatically activate lighting for fixed days/times (set by the club) that may alleviate some pressure/inconvenience being experienced by you as a volunteer/admin. For more details about this alternative option, please email [email protected] and we can discuss the possibilities of providing you with this option.

 

A reminder to report any issues for our team to investigate and confirm that it is related specifically to this, please ensure you provide the following information to our Customer Support team via email on [email protected] or call 1800 752 983 with all the necessary information.

• Your club and contact details
• Explanation of what happened (e.g. “court 1-4 lights went out at xx, but should have remained on, light switches were correctly set to AUTO”)
• Details of the booking impacted (i.e. booking contact, times, dates)
• Other details we may need to know (e.g. “no other booking was impacted” or “lights worked perfectly on court 1”, “this occurs only on a Monday”)

Thanks again for your patience and understanding of this matter.