We’re wanting to provide you with an update on the ‘Book a Court’ issues we’ve previously identified & shared with you in March.
What were the issues?
- Lights turning off prematurely or at incorrect times for bookings
- Contacts being issued a booking pin of ‘0’
Where can I find more details about these issues?
Click here to see our previous comms in March.
Firstly, we want to apologise for the amount of time it is taking to rectify the issue specific to lights turning off prematurely or incorrectly. This has exceeded our initial expectations for resolution and we will work with our Software and Hardware providers to improve this in the future, however there has also been reasons out of our control (i.e. resources contracting covid) that has also contributed to the delay in delivering a resolution.
We want to assure you that this work is our main priority and has been escalated to the highest level possible with all stakeholders.
Over the last couple of weeks, ClubSpark (software provider) have further progressed with this piece of work and Complete Security Solutions (hardware provider) have been able to complete the file mapping and testing of the data imports that include the booking data generated from the Booking module within ClubSpark.
Today, we have started initial testing of this piece of work in our staging environment, which includes replicating ‘real-life’ booking scenarios at venues and validating the gate and light behaviour. Although our testing has commenced, there are still outstanding items on ClubSpark’s end that requires further work to be completed, which we then have to re-test. There will be numerous times of back-and-forth between ClubSpark, CSS and TA to get this right, and we also need to perform regression testing to ensure that this piece of work hasn’t negatively impacted any other functionality of the ‘Book a Court’ system.
We wish we were in a position to provide a timeframe of when the issues will be fixed, however as we know, the complexity of the issue and the work involved is difficult to estimate. The following might help to provide some context;
Work completed by ClubSpark – unknown/TBC
Complete Security Solutions validation of data from ClubSpark and provide TA with green-light for testing – 2 days
TA testing in stage environment & provide ClubSpark and CSS with green-light to release to live environment – 2 to 4 days
Release to live environment – 1 to 2 days
Please also note that this work is also to be combined with further improvements to reduce the “booking delay”.
If you have any further questions on the information provided, please don’t hesitate to get in touch with the Team. We hope to provide you with good news in the coming weeks, in the meantime if this issue is frequently occurring at your venue, you may decide to operate lights manually until a resolution is available. To report the issue for our team to investigate and confirm, please ensure you provide the following information:
- Your club and contact details
- Explanation of what happened (e.g. “court 1-4 lights went out at xx, but should have remained on, light switches were correctly set to AUTO”)
- Details of the booking impacted (i.e. booking contact, times, dates)
- Other details we may need to know (e.g. “no other booking was impacted” or “lights worked perfectly on court 1”, “this occurs only on a Monday”)
In regards to the second issue of contacts being issued a booking pin of ‘0’, the work for these pins to be replaced with a standard 4-digit pin has been delayed due to the resources and priority being assigned to the lighting issue. It is likely that this won’t be completed until the lighting issues are first resolved. As previously stated in our March comms, the ‘0’ booking pin doesn’t not provide users with any issues in regards to granting access or activating lights, so there is no user impact here.
If you have any further questions or need to report an issue, please contact our Customer Support team via email on [email protected] or call 1800 752 983 with all the necessary information.
Thank you for your understanding!