If your club is affiliated, there is no upfront cost when creating an account with Stripe… However, when using Stripe linked to a Tennis Australia platform, a fee is incurred on all online transactions.
That fee is taken from the total transaction amount.
The total fee is made up of a Stripe fee + an admin fee and is taken from the overall sale amount. There may be extra charges for AMEX cards or overseas cards.
The Stripe fee has been updated as of 23/10/24, the new fee structure is as follows:
For domestic cards:
2.6% + 30c per transaction
For International cards:
4.4% + 30c per transaction
Please note:
We are aware that in some cases there might be questions/issues about fees charged.
If there are issues with fees charged, please report this to Customer Support, along with the following info from within Stripe (top left side of your Stripe Dashboard):
- The Account Name (ie, what your account is called in Stripe, for example: “Sunnyside Park Tennis Club Inc”
- card used (Visa, Mastercard, Amex)
- card origin (Australia, or other)
- the “payment intent” id, the id always starts with “pi_”
We are dependent on Stripe to investigate these issues and Finance has escalated investigation of anything fee related.
If you have any further questions, or notice your fees are not in line with what’s stated above, please contact Customer Support on:
1800 PLAY TENNIS
(1800 752 983)